KeyBank NA Credit Card Complaint

KeyBank NA Credit card department,

Closing/Cancelling account Ohio

On or around -/-/- i contacted Key Bank to remove myself as an authorized user on a friends credit card account. In - - I was assigned account number -. The Bank did remove me as an authorized user on the referenced account, but is showing non willful compliance to have this account removed completely from all - credit bureaus. I sent a credit bureau dispute form to Key Banks Credit Research team and was told that they will not be removing this account from credit report and it will remain 7-10 years. I am in the middle of purchasing a home and with this showing on my credit, it has affected my chances for loan approval. Key Bank supervisors show no compliance. Key Bank under federal law must remove an account from credit report in which the account does not belong. Every other bank has honored my request and has fulfilled the federal law requirements