KeyBank NA Bank Account Or Service Complaint

Checking account Account opening, closing, or management

KeyBank NA Bank account or service department,

Checking account Account opening, closing, or management New York

I received a promotional email informing me I would receive bonus points if I used automatic debit/credits and online bill pay. The points owed for the bill pay were never applied. A visit to a branch was unable to resolve this and I had to get on the phone. The representative informed me I was ineligible on a technicality that was not outlined anywhere in the promotion. I submitted the email promotion and email with support on the topic both of which substantiate what steps I needed to take to be eligible. After 11 days I emailed back to request a status update. The next day I called again and was told it would be another -3 business days before I receive a response. The points were due over a months ago.

KeyBank NA customer in New York
Jul 27, 2016

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

Consumer disputes how KeyBank NA handled their complaint

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more