Checking account Account opening, closing, or management
KeyBank NA Bank account or service department,
Checking account Account opening, closing, or management New York
I received a promotional email informing me I would receive bonus points if I used automatic debit/credits and online bill pay. The points owed for the bill pay were never applied. A visit to a branch was unable to resolve this and I had to get on the phone. The representative informed me I was ineligible on a technicality that was not outlined anywhere in the promotion. I submitted the email promotion and email with support on the topic both of which substantiate what steps I needed to take to be eligible. After 11 days I emailed back to request a status update. The next day I called again and was told it would be another -3 business days before I receive a response. The points were due over a months ago.
KeyBank NA customer in New York
Jul 27, 2016
* Source: CFPB Complaint Database
KeyBank NA response to complaint:
Closed with explanation
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