Review and analysis of over 429 consumer complaints
| KeyBank NA |
| Sallie Mae |
| MOHELA |
| Discover |
| Wells Fargo & Company |
| Navient Solutions, Inc. |
| Navient |
| JPMorgan Chase & Co. |
| Nelnet |
| Heartland Payment Systems |
| Citibank |
| ACS Education Services |
| Great Lakes |
| AES/PHEAA |
| Company | Complaints |
|---|---|
| Navient Solutions, Inc. | 106 |
| AES/PHEAA | 58 |
| Wells Fargo & Company | 36 |
| Navient | 29 |
| Great Lakes | 27 |
LendKey Technologies, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 17, 2017 - I paid my loan on -/-/-, and received confirmation. My loan servicing has now been transferred from - - - - to - to Lendkey, and Lendkey is saying I have not made a payment yet and that it is overdue ( although this information should have been carried from - ). I would like to know why my payment is not reflected in this new account. I would also like to receive verification of this debt now that it is with a new servicer, including the signed promissory note.... |
SECURITY CREDIT SYSTEMS INC Student loan dealing with my lender or servicer trouble with how payments are handled April 11, 2017 - I already know what SCS is saying. The check in question was through a bill pay account that funds the check before it is sent. Please see note below. My bank confirms that this was sent to them on -/-/2016. They DID NOT DEPOSIT IT until 113 days later. I am paying an outstanding loan for my Son. I send checks through my bank bill pay system. On the check it states " Check void after 90 days '' Security Credit Systems purposely held the check for 113 days before deposit. Check delivered to them on -/-/2016 place for deposit by them on -/-/2016. - accused me of bouncing a check and... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled April 10, 2017 - Citi bank loan number - for $6900.00 transferred the loan to - and they illegally posted in on my credit -/-/2017 causing my credit score to drop with all - reports by - points This is the same existing loan that has been on my credit for seven years due to drop off that we just investigated a month ago. since investigation they reported as a new credit collection. This loan is to fall off -/-/2017 please confirm this date as well. please look into this - I would like it removed. This loan has a drop... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled March 30, 2017 - I have a student loan through Wells Fargo and I am unable to set up an automatic payment each month for more than the minimum payment. Is there anything I can do about that? I have student loans with other companies who all allow additional payments to be automatically scheduled. It makes it easier to be regularly financially responsible by paying more than is due to decrease the total interest I will pay.... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled March 14, 2017 - Wells Fargo - neglects student loan Borrowers who wish to elect to make additional payments automatically to their student loans. With automatic payments, Borrowers have the ability to manage the total cost of their loan by paying more than the minimum required payment each month thus reducing total interest paid over the life of the loan. Wells Fargo does not allow Borrowers to increase the amount of their automatic payments, instead requiring Borrowers manually make additional payments each month either through manual add-on payments or through their Bill Pay service. Both options force b... |
Loan Science, LLC Student loan dealing with my lender or servicer trouble with how payments are handled March 14, 2017 - My - student loan was in forbearance which has ended with my next payment due on -/-/2017 at $820.00 I called to explain I can not afford this payment several times and was told I have to wait until after I miss payments to call Loan Science who handles the billing. I called Loan Science on -/-/2017 to question the payment amount and I was told that this includes late fees, I have not been late the loan was in forbearance but because this company does n't immediately put a loan into forbearance it accrues late fees. I find this absurd and question how this can be legal? The also infor... |
Great Lakes Student loan dealing with my lender or servicer trouble with how payments are handled March 14, 2017 - Honestly, do n't even know where to begin. I have n't had a student loan since 2002. My original balance was about -. Somehow, no matter how much I 've paid on it since then, the balance never goes down and now says I owe over -?? Student loan companies are ripping people off every day. Anything, my credit report show student loans from other lenders, where contracts were sold over 12 years ago. I have asked to have them removed, but they are still remaining on there. I have them garnishing my wages, hundreds of dollars in the past, but yet they refuse to show me my payment history and w... |
Genesis Lending Student loan dealing with my lender or servicer trouble with how payments are handled March 10, 2017 - I was a student of - college in -/-/--/-/- and I was told that I had to take out a private loan to pay a part of my educate expenses and as told to use Genesis I had been making payments Genesis then I was told that my loans balance was switched to another company. Can I still get a credit from - or the new company -... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled February 15, 2017 - Sallie Mae did not send my - statement. They sent a letter stating that i paid $3900.00 and $11000.00 in eligible interest but the letter was to my co-signer and it says that the borrower has to obtain a copy of the - but I the borrower was not able to log in to the website to print it because i am no longer a customer and she stated that i did not pay any interest off and that the loan was simply paid off.... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled February 7, 2017 - I have made Extra payments to be applied to my principal balance and have selected that option. Citibank keeps putting it towards my Monthly balance. This is - me up to pay off my balance quicker.... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled February 3, 2017 - I took out student loans with Wells Fargo to help pay for my - degree. After I graduated from school, I " paid off '' both of these loans upfront in full, single payments. Months later I get a notification from Wells Fargo stating that I was delinquent on my student loans. How could I be delinquent on student loans that I just paid off?? Their student loan practices are unethical. They are making money by nickel-and-diming me by using these hidden, unfair payment tactics. I never received any " notifications '' either about the " status '' of my student loans - Wells Fargo said that they e... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled January 26, 2017 - I enrolled in student loan thru sallie mae in -/-/2014 When my loan came due it was very difficult to understand how to enroll in my repayments options ( income driven vs normal ) as well as enrolling the proper account to use in the repayment.... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled January 19, 2017 - I am a cosigner on - Sallie Mae/- loans and have been in dispute with them for about 2 years. I will be brief. Payments were made during the student 's college years equal to or greater than the amount of the monthly interest so that principal would remain at v\borrowed amount. After -, wehn the repayment period began monthly invoices began to come stating " Amount Due '' and whatever the figure was - and " Minimum Due '' as -. I called literally dozens of times asking how minimum due could be - and never got a consistent answer. Scripted call center workers could not answer e... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled January 17, 2017 - I have - private student loans through wells fargo. I pay and have paid each month since the inception of my loans. I often " pre-pay '' or pay early depending on my pay days. I was not aware until today ( some - years later ) that if I pay prior to the issuance of a billing statement that, rather than apply that money towards the monthly amount due and owing, wells fargo instead makes a double payment for the prior month and then shows me delinquent the following month. This has created a snowball effect where I am paying early but because they applied a previous months payment to the p... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled January 10, 2017 - In - and - I began making extra payments on the my loan with Wells Fargo to get ahead of my balance. This resulted in my payment due dates being pushed forward-so at - point I did n't have a payment due for 1 year out. I made a decision in late - to utilize that feature of the pushed forward payment date because I needed the extra cash. It was not a forbearance or income continent loan. My statement indicated that I did n't owe a payment for close to a year and I did n't make the payment. I understood interest would accrue. However, at no point via my statement or a separate letter... |
ECMC Group, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled January 6, 2017 - A California attorney and/or debt collector by the name of - sent a letter to my place of work indicating that she would be suing them on behalf of ECMC. She sent this letter on -/-/-, and it was received on -/-/- ( letter attached ). She indicated that she was going to sue the employer for a " debt '' that has already been dealt with by more than one complaint filed with the CFPB. She received immediate communication back on -/-/-. In addition, ECMC had claimed that it had retained California attorney, - to defend it against FDCPA claims. - office was contacted, and th... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled January 5, 2017 - I have had - private student loans with Sallie Mae since -. These loans were reportedly, by Sallie Mae, paid on time, until late -. Payments of $50.00 a week were sent, which more than covered the agreed amount due each month. For 6 years, Sallie Mae only applied the exact amount due each month to the loans, and placed the residual funds in some sort of overpayment account. The loans, for some reason, started to turn up past due, and I discovered that more than five thousand dollars were sitting with their company and not applied to my loans. I was charged interest on a higher pri... |
ERC Student loan dealing with my lender or servicer trouble with how payments are handled December 22, 2016 - Gradated undergrad in 2007, into the recession. Could not find a stable good paying job to keep up with my private loans. My private loans where sold to - in which - sold them to another collection agency. I was contacted by ERC in an attempt to collect the debt, and they wanted to settle for what was the balance of my all my private loans at -. I agree and borrowed more money to pay the debt that was agreed for -, but ERC Lied and allocated the funds to other accounts that were NOT discussed and changed the parameters of the settlement without notifying me prior. It was only after... |
LendKey Technologies, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled December 19, 2016 - I am attempting to pay my private loan off as soon as possible, but my lender is making that extremely challenging. LendKey holds my current 10 year loan with an interest rate of 6.65 %. The auto-debit option gives me a 1 % discount on my interest. This auto-debit happens on the - of the month. I asked to have my payments increased to pay off my loan sooner and I was told that it is impossible due to my current loan terms. I was told to pay the additional amount separately every month. For the last 2 months, whenever I tried to make a separate payment LedKey would only debit the different b... |
Loan To Learn Student loan dealing with my lender or servicer trouble with how payments are handled December 16, 2016 - Back in approximately - I took a student loan from Loan to Learn ( aka Educap ) for approximately $19000.00. In early - I filed for Chapter - bankruptcy as my daughter was having severe medical issues and medical bills. In - - the Chapter - was discharged by the judge. During the bankruptcy time frame needed by the judge for his due diligence to ultimately grant me a discharge, which he did in - -, he ordered me to not " pick and choose '' lenders I wanted to pay until his order was finalized. Once my bankruptcy was discharged in - -, I reached out to Loan to Le... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled December 16, 2016 - The payment website for servicer, American Education Services " AES '', is confusing and when you pay it is not clear how your payment is being allocated to the various loans that they have under their servicing scope. This has majorly impacted my credit reporting as I have struggled to keep up and often would pay intending to have the payment applied to the appropriate loan to avoid adverse credit reporting. Additionally, I just received error notices on the handling of the account from AES and have uploaded copies for your reference. Lastly, I received conflicting information regarding worko... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled December 6, 2016 - For the second consecutive month, Sallie Mae has incorrectly and falsely reported my payment status to the credit bureaus that they report to.... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled December 3, 2016 - I sent in the payment that was due for the month. The payment contained a little extra with a note, " apply excess to Loan -. '' Instead of applying the amount due to each separate loan and the extra to this specific loan, it applied it all to Loan -. We received calls saying that it was past due and asking to collect. When asked the last payment they could see that it was improperly applied. We were then told to change where we sent the money and to add the -- at the end of the payment so that it would be applied to all. The -- has already been added as requested earlier as this h... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled November 30, 2016 - My husband and I co-signed - loans through WF when our daughter started college in 2010. We were VERY hesitant about c0-signing, but since the financial aid she was receiving was not enough to cover the cost, we felt like our hands were tied. We were assured it was relatively easy for the student to remove us once she graduated and began repayment. Here we are 6 years later, she dropped out of university, went to a - college, incurring more student loans and left that without a degree. She works for minimum wage, married to a guy who refuses to work, and she has decided that she does n't... |
ECMC Group, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 27, 2016 - ECMC became the servicer of my student loans after, I unfortunately defaulted on my loans, which I am not able to understand, as I did not -, yet someone received monies for studies in did not complete. Initially, - was the collection agency " servicing " the loan, but after I became eligible for the income based program through -, - removed the accounts from my credit reports, however ECMC refuses to remove the negative items, but showing a - balnce, but still reporting negatively, even after I have asked them more than once to remove them. These items are affecting my life hug... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled November 21, 2016 - Wells Fargo charged off my student loan in error two years in a row. I tried to resolve this with Wells Fargo for over a year.... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled November 21, 2016 - Within the first year of my Wells Fargo student loan payment ( - ), I was struggling to pay the monthly amount and had gotten behind. The first month I was unable to make the payment I called before the payment was due to see if they would be able to work with me. I was told I was not eligible to adjust payment based on income and consolidating would make made the monthly payments even greater than I what I was currently paying. I explained my situation, I had just began working after - school and I had over $600.00 in student loan payments ( including government loans ) a month to cov... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 17, 2016 - My credit report has an entry of my being delinquent on my student loans when I have proof of payment. I am currently unemployed and have been turned down for a job because of the credit issue. I am unable to find employment until this is resolved.... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - My payment was applied incorrectly. I applied $1300.00 to # - and $400.00 to # -. I then received confirmation emails supporting this. Somehow, the entire $1700.00 was applied to # -.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - I took a student loan through American Education Services while I was going to college at - -/-/--/-/-. The original loan balance was $11000.00. I started paying the loan in -/-/- over 8 years ago and my current balance is still $9200.00. I have not missed a payment in 8 years. I receive notices several times a year that my monthly payment amount is changing though there is never an explanation as to why. I have called to request overpaying the principal each month in order to pay down the loan faster and that was denied. They said I would have to mail a separate check e... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - I have been paying my student loan through ACS Education Services for 10 years. Never missed a payment, and have never been late on a payment until recently because we are going to pursue legal action. My principal balance has increased instead of decreased. All my payments are mostly applied to the interest and not the principal balance. I am on a FI-ED rate plan but the interest seems to be variable and calculated by which day i pay. ACS is saying i owe more than what i originally took my loan out for. How is that possible? In the end they want me to pay DOUBLE what my original loan amount w... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - By - -, 2016, I wanted to pay my student loan in full. I went on the loan company 's website and logged into my account to establish my payoff amount and find a date when I could get a cashier 's check to mail to the loan company. I called the company and talked with a customer service representative. I discussed with the representative about sending the check overnight an the rep. said I could send the check through the mail and the company would date the payoff to the postmarked date. She gave me an address for where paid-in-full payments are received. It was American Education Service... |
JPMorgan Chase & Co. Student loan dealing with my lender or servicer trouble with how payments are handled November 14, 2016 - Chase private student loan went into default because Chase transferred servicing to third party company and I did not realize. Letters were sent to old address, Auto-pay did not transfer over and I did n't notice until my credit score took a large hit ( - to - ) from the default. Servicing company - took over the loan, which I confused with - ( another Chase servicing company ) with whom I already have federal loans. Everything was current with -, I thought nothing of it. Chase can not /will not reverse default.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 14, 2016 - Payments have been recently misapplied. Whole payment amount is being applied toward interest only & I am not on any type of workout plan. Everytime I call Navient 's customer service they advise its because of the interest accrued.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - I made a payment for $10000.00 against my private student loans with Navient ( originally - ). My goal was to make a dent in the principle and continue to make the minimum payment to help reduce the amount of interest I was being charged. However, once I made the payment, my bill was being sent to me with a monthly payment of $0.00. I contacted the servicer and was told that even though I made a $10000.00 payment directly toward the principle, they were going to treat it as if I paid my loan ahead and bill me $0.00 for years until the $10000.00 had been utilized. I saw this as a t... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - -/-/- Back in - I was recruited by the - - - - - ( - - - ( - ) ) with misleading graduate job placement information, as well as promoting the - degree program that did n't offer the end result as advertised, which tied me into - different types of loans ( private, Federal and Dept. of Ed. ) all with - -, now Navient. I was never given a choice of other lenders when working with their recruiters and naively enrolled in a program that increased their tuition every year, used outdated software in classes, outside online tutorial website to prov... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - I had a 60 day past due status reported to the credit agencies by Navient, but my - statement and - statement both show no amount past due. My account also has a " 3rd Delinquency Notice '' on - -, but there is no first or second notice. Additionally, since the claim is that I was 60 days past due on my - payment, the fact that it was reported in - makes no sense - it also should have showed up in my - statement which is less than 60 days. I have called and sent in a complaint via their dispute mechanism, but never received a response or resolution.... |
MEFA Student loan dealing with my lender or servicer trouble with how payments are handled November 9, 2016 - I am a cosigner of - student loans for my son who just graduated from - University. I have been attempting to refinance the - student loans with MEFA to obtain a lower interest rate. It has come apparent that there are errors in the allocation by MEFA, or its service contractors, in the allocation of principal and interest from my loan payments.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 9, 2016 - I have had my Navient student loan for approx 7 yrs. I have had a payment due of average - a month, this has been this amount for years. I received my monthly bill and it was - for -. I called to find out why and was informed that it was actually supposed to be - a month and as of - it would be that amount. I have NOT received any kind of notice of the increase. I spoke to a supervisor who told me the same thing. She was willing to reduce it to - a month. I have always paid my account, in fact I have made extra payments when I can. How can they increase the amount due without... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled November 7, 2016 - My brother has assumed responsibility for paying this account, and he has made late payments. I have no way of being notified that late payments are due or that they are going to be past due and my credit score is suffering, as they are reporting - lates as of right now.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 5, 2016 - I have several private student loans through Navient for approximately $ -. I have made every attempt to pay them and made several ; repayment agreements that Navient never fulfilled. I would make an agreement and start paying and they would continue to harass me and mis appropriate my payments. This has severely impacted my credit as well as my husbands. They are false reporting information to credit bureaus. I make am payment and then 2 days later i get called, my family gets called, and we are all threatened but meanwhile i already made my payment. The payments I do make are specific to ... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled November 5, 2016 - This claim is related to the complaint I filed against Wells Fargo -. Instead of placing the loan in forbearance and removing all the negative damage they had done to my credit as requested they listed it as a charge off. Unbelievable. I think I will be closing the checking and savings accounts I have held there for the last 30 years. Really who needs a bank like that? - too Wells Fargo.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 5, 2016 - I was shocked when I reviewed my credit report and found several late payments on my student loans with the dates below : 30 days past due as of - -, - -, - - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that this was supposed to be in deferment and it did not get processed correctly or the payments I sent in were not registered.... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled November 2, 2016 - I was going through a bankruptcy and was told by my lawyer that all loan payments were to be put on hold during the proceeding. After the period ended, I was contacted by Wells Fargo that my loans would all be payable in full within 3 days. I scrambled to make the minimum payments to keep my loans from defaulting. Because I was not current, they would not enter into payment arrangements or issue a forbearance because I had n't shown that I was willing to repay, even though prior to the bankruptcy all of my loans were up to date with only occasional late payments. I set up monthly auto payments... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - I had a loan with - - which is now Navient. I admit the loan is in a collection status but I have been paying on for a couple of years now. The collection loan was being handled by allied interstate. I was in an interest free program paying $ - month. -/-/-, - - stopped deducting the payments out of my bank account without notifying me. I realized last week that the payments were no longer being deducted and I called them. The gentleman I spoke to advised me that because I was set up on this interest free program for a year, once the year was up, the payments stopped. I ask... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - In -/-/- I went back to school to get my - degree from the University -. I took out $35000.00 in astudent loan from - - and $5000.00 as a Stafford loan. I started paying the loan back in -/-/- after I graduated. Over the last 16 years I have never missed a payment - made at least the required payment each month - Often more that the required payment. For the first 8-10 years the payments went to - - then the loan was transferred to - and three years ago it was transferred to Navient. After 16 years of paying an average of $ -/month on a loan at 8.25 % I ha... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - I am trying to pay down my private student loans as quickly as possible. I take advantage of auto pay and set a higher amount to be deducted than what 's due each month so I can apply the extra payments toward the principal balance. However, after I set these amounts, - -/Navient continues to lower the monthly amount automatically deducted, without any notification. Every few months I have to call and make a request that the original amounts of my auto pay be reset. After many months of this pattern ( I have detailed notes going back to -/-/- ), it is clear to me that Navient is red... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled October 31, 2016 - I am currently in - so my loans are in repayment. I have both federal and private loans I 'm trying to get ahead and have been putting any extra money towards my loans. AES manages my - private loans. While examining their payment history tab I 've discovered that all my payments have been going towards interest. As you know interest payments are useless. It 's principle payments that help get the balance down on loans and save you interest. In the payment screen there is no option to direct your payment whether it be interest, principle, or mix. The only option is to direct which loan y... |
Weltman, Weinberg & Reis Student loan dealing with my lender or servicer trouble with how payments are handled October 27, 2016 - We were victims of predatory private student loans that were used for non-school expenses. As a result we were forced to declare bankruptcy. After the bankruptcy Weltman , Weinberg & Reis claims they acquired the covered loans when our lender themselves went bankrupt. We have been paying them per the plan but the file delinquent payment history on our credit report each month. My lawyers have sent them letter but they refuse to do anything.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 27, 2016 - Because I am set up in this reduced interest rate program with Navient, what happened is, as they have been taking payments out of my account and applying it, but I do n't know exactly how its being dispersed to all my loans, and because I 'm set up with auto-pay, I have never had any control over it. I just pay my monthly amount and they are supposed to apply it to my loan amounts accordingly. The website does n't have any detailed situation information and I have never gotten a document. All I know is that I owe - a month and they automatically deduct it from my bank account and apply it ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2016 - Navient re-amortizes my loan every quarter so they can keep making money from interest. When my loan started, it had payments around $100.00 per month. I have been making separate individual extra payments and as a result my auto-debits got down to about $30.00 a month. This should be illegal as they recalculate the payment based on amount and time remaining on the loan for the purpose to keep my loan alive as long as possible to make as much money from interest as they can.... |
Sallie Mae Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2016 - I have - loans with SallieMae. Each are enrolled in auto-debit and have been for more than a year. This is confirmed in my account information available online and has been verified during a multiple calls with their customer support. Despite being enrolled in auto-debt, the accounts do not auto-debit and I receive a call from SallieMae that I am delinquent on my account every month. I believe this practice is intentional in an effort gain more interest on my accounts.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 24, 2016 - On - -, after receiving numerous harassing calls from Navient, I visited their website, Navient.com to check on a recent payment in the amount of $140.00. This payment was in response to I noticed that there was no payment in the amount of $140.00 instead there was a payment in the amount of $270.00. I immediately called them and spoke with their representative, -. She transferred me to -. Her response was as follows : " The $140.00 was split between account ending in - ; $130.00 and account ending in - ; $4.00. The balance of the $270.00 was to help keep your a... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled October 24, 2016 - I settled - CitiBank accounts with - - - back in - 2007. I attached proof of the settlement. But every time I dispute the balance on my credit report, it comes back verified. Therefore, I need this account to be deleted from my credit report for reporting inaccurate information that was clearly not verified or an investigation done. I am including a screen shot of what my credit report looks like on - through -.... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled October 10, 2016 - When I first graduated from school, I was not eligible for a grace period, therefore, I was required to pay the loans immediately. I was told that if I wanted to apply for forbearance, I had to pay $100.00 ( $50.00 for each loan ) and I might be eligible. I know it sounds funny but I did not have the money to pay to apply for forbearance. Therefore, the late fees accrue. Later on, I was offered to apply for a forbearance program in which my debt would be cleared, if I made - consecutive payments of a certain amount. Even though the offer was great, at that time, I was underemployed and ... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled October 8, 2016 - In - I went in to my local Wells Fargo Bank to make a large payment of $34000.00 towards my - student loans which were all held by Wells Fargo. I was under the impression that my remaining balance would be approximately $4500.00 and so was very surprised when the bank teller informed me that my remaining balance was $8500.00. I asked her how that was possible and she explained that the interest that would have accrued had I not paid in a large lump sum had been added to my total remaining balance. I asked her to please undo the payment and give my check back ( which I could still s... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled October 5, 2016 - We want to pay more than our monthly balance to Wells Fargo so that we can pay it off quicker. They do not give you an option to do that online like they use to. They make you call and jump through hoops in order to do it. Its clearly a strategy to make it hard for people to pay off their student loans quicker so they can make as much money as possible off the interest. On months that we have a little extra money I want to pay more than my monthly balance. They know that if people are busy they will not call to do it. They use to give consumers the ability to pay more online and took that abil... |
Vermont Student Assistance Corporation Student loan dealing with my lender or servicer trouble with how payments are handled October 4, 2016 - My student loan was in default status. In - of 2016, I started the process of bringing the loan out of default, by submitting payments and filling out the default application by Vermont Student Loan Assistance. I began officially in the program in -. Every month the invoice came in and I paid it. In - I began getting phone calls and received one letter indicating that I had missed a payment. When I was able to get out of work early enough to return their phone call, I discovered they applied the payment I sent in for - in - because it was TOO early. Thereby making it look like I... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled September 28, 2016 - Between - and -, I took out a few Wells Fargo private student loans. Since I did not have enough credit to be the sole borrower, my parents were co-signers. The loans that we signed stated that my parents would be released as co-signers after 24 consecutive on-time payments. In -, I took forbearance with my Wells Fargo loans due to an - internship. Once the internship ended, I was told that my parents would not be released until 48 consecutive on-time payments were made beginning in -. They alleged that there were missed payments, but there never were. I requested detailed info... |
Wells Fargo & Company Student loan dealing with my lender or servicer trouble with how payments are handled September 27, 2016 - My daughter took out a private student loan two years ago from Wells Fargo and we, her parents, co-signed.The condition of the loan agreement we signed was that payments did not come due till my daughter graduated, or was no longer a - - -. She is still a - - -, and has just recently been informed that her credit is ruined because her student loan is in default. Apparently there was a mistake, but Wells Fargo is dragging their feet on correcting their mistake, and meanwhile, my daughter ca n't even open a checking account as her credit score is so damaged by their mistake. Th... |