KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Using a debit or ATM card Washington

I opened up a checking and saving account with Key bank in - Washington, on - - 2016. I was told by the teller she has order my debit card and checks the day of opening. And that it would take - 10 business days to arrive to the bank. I was called on - - to pick up Checks. I thought I would be picking up my debit card as well. When I went to go pick up my checks there was no debit card. I was then told by another teller that my debit card was never ordered. I request for a manager to give me a call back. But the manager never called me back to check on my concern. Then 3 days later an ATM card was issued to me that did not help with any thing but accessing my funds from an atm. At this point I never received a call from the manager to express no concern. Today is - - 2016 and I have not received a debit card. There was no concern shown for me nor any express of apology shown for the inconvenience about me no receiving my debit card.