KeyBank NA Credit Card Complaint

Late fee

KeyBank NA Credit card department,

Late fee Michigan

KeyBank has consistently posted payments made to my account late. A payment of $330.00 was mailed by - 's BillPay service, and was confirmed to have been delivered to Key by -/-/2016. KeyBank did not post the payment until -/-/2016, 5 days late. Since the due date was -/-/2016, KeyBank assessed a $25.00 late fee. A payment sent the next month also posted late. - mailed a check in the amount of $95.00, and confirmed it was delivered by -/-/2016. KeyBank did not post the payment until -/-/2016, 6 days late.

KeyBank NA customer in Michigan
May 01, 2016

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

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How KeyBank NA handles Late fee complaints

Created with Highcharts 4.2.3KeyBank NAComplaint HistoryComplaints2/20146/201410/20143/20155/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3KeyBank NALate fee40.0%60.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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