Review and analysis of over 2,313 consumer complaints
| SunTrust Bank |
| USAA Savings |
| Barclays PLC |
| Synchrony Financial |
| Bank of America |
| Fifth Third Bank |
| GE Capital Retail |
| PNC Bank |
| Amex |
| Wells Fargo |
| JPMorgan Chase & Co. |
| Discover |
| PayPal |
| JPMorgan Chase |
| Company | Complaints |
|---|---|
| Citibank | 419 |
| Amex | 322 |
| Capital One | 283 |
| JPMorgan Chase | 248 |
| U.S. Bancorp | 166 |
Barclays PLC Credit card advertising and marketing April 11, 2017 - In -/-/-, I received an UNSOLICITED offer from UPROMISE BY -, for a MASTERCARD. This card is issued by Barclays Bank Delaware, -, Delaware, FDIC. The offer clearly stated that if I used the card for a purchase within the first 30 days, I would receive a $100.00 CASH BACK reward. I did make a purchase, and did pay the UPROMISE MASTERCARD for that purchase. Now, many months later, and after making repeated calls, I still have not received my $100.00 reward. In response to a complaint I made, I did receive a letter from Barclays Bank Delaware, dated -/-/-, acknowledging that... |
Synchrony Financial Credit card advertising and marketing March 31, 2017 - Hi, I signed up for this account under a promotional offer where if I spent $140.00 on electronics purchases I would receive a $75.00 Gift Card to Walmart. I have called them over a dozen times and they have each time verify that I should have received it already and have told me I would receive it soon, just be patient. But it 's been over 4 months now and I still have not received my sign up bonus of the $75.00 Gift Card. My first order and the qualifying order number : -... |
Barclays PLC Credit card advertising and marketing March 31, 2017 - Barclays Wyndham Visa credit card is not honoring their - pt offer when I applied. Originally while on a trip to - in -/-/- a Wyndham representative indicated that I can link my - account when I Apply to the Barclays Visa Credit card and I will earn points. Plus I would get - bonus points after I make a certain dollar purchase on the credit card. This IS the information that I was told. I did my due diligence and I started using the card. In -/-/- of this year I called to follow up with the missing - points and I was told that it might be in the next billing cycle sinc... |
Citibank Credit card advertising and marketing March 28, 2017 - In late -/-/2016 I received a mailed invitation to apply for a Citi/AAdvantage Platinum Select Card. The offer in the invitation stated that if I charged $3000.00 in the first 3 months of having the card, I would receive - ( - ) American Airline frequent flier miles. I applied for the card and charged in excess of $3000.00 in the first three months. I have paid all of these amounts promptly. Two weeks ago, I called the Citi number on the statement ( - ) - to insure that the - miles had been added to my AAdvantage account. I was told that because I had a similar card in the... |
Wells Fargo & Company Credit card advertising and marketing March 23, 2017 - My main bank had always been Wells Fargo. I called asking if they offered a better rewards credit card than the 1 % Wells Fargo reward card that I had, because I kept getting better offers. The wells fargo representative told me they did indeed have a better offer and that I could go online to sign up for it. I went online and sure enough it stated in big bold colors and words. ( 1 ) $150.00 rewards bonus if $1000.00 was spent in the first 3 months ( 2 ) 0 % interest for 12 months. Online it said to see if you qualify for the introductory offer fill out the forms, which I did. I clicked th... |
Citibank Credit card advertising and marketing March 22, 2017 - Applied for - Citibank Citigold accounts with promo code - ( AA - bonus miles ). Confirmed with multiple reps that I was targeted and eligible and would receive a total of - bonus miles. Finished all the requirements and was told that they can not honor because I was not targeted. After initial complaint, Citi deposited - AA bonus miles for the first account ( ending in - ), but still missing another - from the other account ( ending in - ). Dispute has been unresolved for over 6 months.... |
Citibank Credit card advertising and marketing March 20, 2017 - I purchased merchandise at Macy 's website in -/-/- and earned Macy 's money. I used the Macy 's money to purchase merchandise. I returned a coat which I paid $19.00 in -/-/-. Macy 's only refunded me $9.00 claiming it withheld $10.00 for the Macy 's money I used. I returned the merchandise which was bought by using Macy 's money and my credit card on -/-/-. The return is $35.00. Macy 's has not refunded the money to me after it received the returned product.... |
Bank of America Credit card advertising and marketing March 17, 2017 - I paid to - for car rental in advance of pickup in the sum of $160.00. The car was to be picked up from - ( - ) on -/-/- to be dropped off -/-/-. Upon arrival at the Merchant 's office, I was asked to pay a deposit for insurance in the sum in excess of $1800.00 ( - Dollars ). I informed them that my credit card ( Bank of America ) had auto-insurance that covered the rental car. They rejected and insisted I must cough out the requested amount. I reminded them that I was not informed at the time of the transaction that I would be required to pay ten times the car rental... |
Barclays PLC Credit card advertising and marketing March 15, 2017 - I requested a new Credit Card " Barclaycard Arrival Plus World Elite Master Card '' in -/-/2017. One of the benefits I valued was Trip Cancellation/Interruption insurance. Upon arrival of the first card per - I was able to find Document " Guide to Benefits - '' ( appended ). It offered coverage of $5000.00 per trip/ $10000.00 per year ( page 26 ). The year 2017 was clearly marked on the document ( Last page ). When a second card arrived in the mail, it had an insert " Guide to Benefits - '' which offered only $1500.00 ( attached ). I have faxed twice to Barclay Member Services... |
Citibank Credit card advertising and marketing March 14, 2017 - On -/-/2017, I called Citibank and informed them that I no longer want to be contacted with credit card offers. I was told that it would take 30 calendar days for the request to be completed. In late - and On -/-/2017 I received credit card offers from Citibank. On -/-/2017 I again called Citibank and informed them to stop mailing me. I also informed them that I was filing a complaint with CFPB.... |
Citibank Credit card advertising and marketing March 11, 2017 - I applied for citibank card in conjunction with - - promotion, promising - bonus miles so long as I spent $3000.00 in the first 3 months. I received the card and spent over $3000.00 in the first 3 months but saw no such bonus miles. I called Citibank today and spoke with a representative, who indicated they would not be honoring the promotion because of activity with other credit card accounts. Their promotion did not convey any such restrictions / limitations in a manner that I understood, and so I believe their advertising was unfair and deceptive, specifically in such a way to ... |
Citibank Credit card advertising and marketing March 7, 2017 - Citi bank had promotion of - $ if I met certain criterias which I did even their rep cinfirmed it to me ( I even recorded it in my phone ) After a while I receive email that I did n't meet criteria! Not cool, obviously fraud by Citi bank! Talked to manager and just sorry.... |
Citibank Credit card advertising and marketing March 6, 2017 - On -/-/2016 a timeshare was purchased from - - , - based on false information that was provided during a verbal timeshare presentation. However, the written contract documents do not match the verbal statements that were made. I agreed to the purchase and I provided them the credit card to make the down payment and also to draft the monthly payments. I did authorize these charges, based on their verbal presentation of what I was purchasing. However, the contract documents do not match what they told me verbally and as soon as I became aware the that the terms and conditions for the ... |
Barclays PLC Credit card advertising and marketing February 27, 2017 - I use a - / Barclay credit card to make a - purchase back on -/-/-. One of the benefits of using this credit card to pay for the - is $100.00 credit. Since last year I have been calling several time to inquiry as of why the credit has not been posted to my account after -/-/-. There are constant excuses and the last time I call ( 2 weeks ago ) a representative told me that the request was made manually and it will be on the account not later than -/-/-. So far no credit.... |
Bank of America Credit card advertising and marketing February 23, 2017 - While booking a flight with -, I was targeted for a - miles + $100.00 bonus ( after a minimum spend of $1000.00 in first 90 days ) for the - Visa Signature card. Seeing the alluring offer and the great bonus that would have reduced the cost of my current purchase, I applied via the online application and got approved after the usual credit check. I proceeded to use my newly approved credit card for my - purchase - and all went smoothly. After about an hour of not receiving any email from Bank Of America ( the credit card issuer ) or - congratulating on my approval, I search... |
Citibank Credit card advertising and marketing February 22, 2017 - Re : : Application ID # : -- Hello, I am writing because I recently applied for the Citi - Platinum card and was approved for - miles. I then receive another invitation via US Mail, that invites me to apply and says that I can have - miles. Using - # : -. That is a vast difference of - miles that I feel I am rightly deserving of. I would like to know if CitiBank will make it right, or who else must I write a complaint letter to to get this error in judgement corrected? Thank you.... |
Synchrony Financial Credit card advertising and marketing February 16, 2017 - Sams Club MasterCard advertises - % cash back on all purchases, w/ - % on fuel, and - % on dining and travel. For my statement ending -/-/17 I had purchases totaling $4000.00 and yet they awarded me a meager $27.00 in rewards. They 're not following through with their advertised promises. Not only that, I 've been a plus member for years & that 's supposed to get me even more in cash rewards.... |
Bank of America Credit card advertising and marketing February 10, 2017 - I recently applied for a Bank of America travel rewards credit card since they were offering a promotion as per attached snapshot. I got approved and spoke to Bank of America support rep and to my dismay Bank of America web site is extremely misleading and specialized in wasting valuable customer time. I have been banking with BOA for last 20 years and my experience with BOA is getting poor to worst ever. A per BOA web site you get - online bonus points after you make at least $1000.00 in purchases in the first 90 days. Redeem your points toward travel purchases. As per customer support ... |
Synchrony Financial Credit card advertising and marketing February 9, 2017 - On -/-/2016 I purchased a laptop computer as a birthday present for my grandson from Amazon.com. There was a note on the page that 12 months interest free financing was available on the page with the laptop. I clicked the link and in very large type there was a promotion for 12 months interest free financing on an Amazon branded credit card. I applied for the card and made the purchase because of this offer. When my first bill arrived there was an interest charge and an annual percentage rate of 26.49 %. I called the bank and was referred back to Amazon. After speaking with numerous people a... |
Wells Fargo & Company Credit card advertising and marketing February 4, 2017 - I signed up for a wells fargo credit card with two promotions. A $150.00 bonus after spending $1000.00 in the first 3 months and a $10.00 statement credit for using their mobile payment app with the card. I completed both and did not receive either bonus. When I contacted Wells Fargo about the matter they would not answer my question as to when the bonuses would be paid. I would like both promotions to be paid.... |
Synchrony Financial Credit card advertising and marketing February 2, 2017 - I was at the dentist office having work done and they noticed that I needed - and other things. So, they provided me with a quote and offered care credit. Mind you, I was on - provided by the dentist at the time. So, we just filled out the application. The only way the credit was described to me was that there would be no interest for an allotted time and after that, there would be applied interest. There was no explanation of a " deferred '' interest. I pay my account through the phone app and have been paying it ever since. I happened to log on a few nights ago and thats when I found o... |
Citibank Credit card advertising and marketing February 2, 2017 - My complaint is regarding Citibank 's AAdvantage Platinum Select credit card. In short, I believe that this card is marketing and servicing strategy behind this card is knowingly deceptive. Citi is offering a financial incentive to open an account with them in the form of an alternative currency ( the offer I was promised was - AAdvantage miles ). This alternative currency expires in 18 months unless a purchase is made with a specific vendor ( - - ), or the card is used ( a condition that is hidden in the fine print ). For the vast majority of consumers, the latter method of keeping... |
Bank of America Credit card advertising and marketing February 1, 2017 - Attempted to apply online for an - Visa Signature Card after receiving an offer through the mail for an - Visa Signature Card with a - Mileage Plan sign-up bonus. I searched online and found the same offer but with a $100.00 statement credit. I applied and was notified that I was approved. However, in the fine print, it stated that since I was actually approved with only a $2000.00 credit limit this would mean that I would receive a Platinum Plus account. NOT the card that I applied for and this card does not offer the signup bonus that prompted my application. I called their cu... |
Citibank Credit card advertising and marketing January 29, 2017 - We 've had an accounts with Citi Bank since -/-/1978 and have always paid our bills on time and in full. They refuse to lower our APR, despite us having a high - score. They advertise much lower APRs than we were offered. We have a comparable card with - that we have the lowest APR on offer. Citi 's advertising is misleading.... |
Citibank Credit card advertising and marketing January 27, 2017 - I purchased merchandise from Macys.com on -/-/2016. while it offered macys ' money as incentive to use later. I earned some Money 's money but did not use it all. There was only one week window to use Macys ' money. Later I returned one of the products due to its quality. Macys deducted $20.00 from the money I paid for the merchandise. The merchandise is $70.00 which could n't earn $20.00 Macys ' money. Yet, Macys ' took $20.00 from me. I have contacted Macys several times, but it has refused to credit $20.00 back to my credit card.... |
Citibank Credit card advertising and marketing January 27, 2017 - For the past three weeks, I 've been getting bombarded with convenience checks offers from Citibank in the mail. I wrote one convenience check and I deposited into my bank account at -. A couple of days later, the check was returned by Citibank citing that I exceeded my credit limit and I was charged $15.00 returned check fee by -. The marketing materials that Citibank sent, one a week, is very misleading. The marketing materials tell you what your overall credit limit is. Then they tell you in another part of the marketing materials what your available credit balance is, but in fine ... |
Synchrony Financial Credit card advertising and marketing January 16, 2017 - I signed up for a JcPenney credit card because they claimed to give you 25 % off your first purchase. I received my bill and did not receive 25 % off so i called and spoke to a supervisor, she processed a ticket, and said i will find out the status in a couple of days. I still have not received a discount for my first purchase. This was false and deceptive advertising.... |
JPMorgan Chase & Co. Credit card advertising and marketing January 13, 2017 - Chase has engaged in deceptive practice and misled me to apply for the - - - Card, violating the Dodd-Frank Act and CFPB UDAAP regulations. After Chase acknowledged - Chase employees gave me false information, they said there was nothing they can do to resolve the case. On -/-/2017, I went to the Chase Branch ( located at - - - -, -, NY - ) to ask for information on their - - - Card. I was interested in the card because Chase advertised free checked baggage benefit and I need that for an upcoming trip the week after. so I asked if the card could be ru... |
JPMorgan Chase & Co. Credit card advertising and marketing January 12, 2017 - I applied for a Marriott Rewards Credit card under the rules that I was to to receive - Marriott Rewards points from Chase Bank. After Spending the required $3000.00 dollars When I called up to verify ( because Chase Credit Card Services runs a bait and switch operation ) they told me I did not sign up for that service. NOTEWORTHY, I first called Marriott rewards who told me that my first number thousands of dollar in - purchases were not reflected to my card/account and the MARRIOTT REWARDS SERVICE agent DIRECTED ( without me asking me to contact Chase and ask to SPEAK TO A SUPERVISOR... |
Discover Credit card advertising and marketing January 10, 2017 - We are receiving - - - calls a day ( - - - ) asking us to call Discovery - Discover card with NO explanation whatsoever We have complained to Discover Card TO NO AVAIL, calls persist every day. In our -, - continues at -... |
Capital One Credit card advertising and marketing January 7, 2017 - My wife has a shopping addiction. She has run up credit cards in my name. Ones that I did n't know I had. The worst is capital one. I took $10000.00 dollars out of my 401 so I could settle that dept. then I find another for $5000.00. They stop credit on that card but still send us applications for new cards. I feel they target people like my wife and it reall - Sincerely - - -... |
Barclays PLC Credit card advertising and marketing January 5, 2017 - As a - user we answered a promotion for Visa thru Barclays Bank to create additional reward points by using their Visa. We were to received - points once we spent $1000.00 using the Barclays - Visa. We did. We could see the points on the statement. They have since disappeared. -, the points created monthly have not been transferred to the Choice Privilege Acc't. The promo, also, promised - points on the anniversary date of the - card. We fear that wo n't happen. Tried to use the customer support for both - Hotels and Barclays Bank. They just point fingers back to each ... |
Citizens Financial Group, Inc. Credit card advertising and marketing January 5, 2017 - I am a Citizens Bank " Cash Back '' Credit Card holder. I pay my balance monthly, an investigation needs to be launch as to certain features of the Credit Card do not or are not recognized by the bank. Citizens needs to stop advertising the credit card as a " cash back '' credit card when they fail to give cash back as in comparison to a - - credit card/ cash back or a - -, ca sh back credit card. The features that they consider to offer the cash back allowance on, Gas, groceries, restaurants and types of entertaining, are not or do not meet their standards towards a cash back awar... |
Discover Credit card advertising and marketing January 4, 2017 - I have had a Discover card since - in which they have advertised for decades a " 1 % cash back bonus ''. ( See the attached - which references this. This was how Discover entered into the credit card business was with the 1 % cash back bonus to compete against Visa and - - and MasterCard. Tonight I called Discover because my cash back was much less than 1 % and I spent approximately $11000.00 in -. The whole year I 've only earned $270.00 in cash back bonus but spent $41000.00 on my Discover Card. So my cash back bonus should be $410.00. I find out that because my annive... |
Bank of America Credit card advertising and marketing January 3, 2017 - -/-/2017 Consumer Financial Protection Bureau / Original Complaint No. - Bank of America / Claim No. - - Inc. / Case No. - In my opinion, Bank of America and its representatives have engaged in supporting False & Misleading advertisement by - Inc. In my opinion, Bank of America has a fiduciary responsibility to protect its customers against corporations that engage in wide-spread exploitation, and under scrutiny by U.S. government agencies. It is common and readily available information that - Inc, is a corporation that is being sued by U.S. government agencies chartered wi... |
U.S. Bancorp Credit card advertising and marketing January 3, 2017 - Took out - visa card for airline points on trips to - - issued by US Bank and points were from - but they have since merged with - - .Folks I talked to with the bank never heard of - - I had been saving my points for the last 3 years and had accumulated over - with the requirement ( from their website ) of only - for - ticket. I then tried to get into their website furnishing my info of passport and personal info to no avail then was given a surefire password that still did not let me into the website as usual, this is the most mismanaged company I have ever se... |
Citibank Credit card advertising and marketing January 3, 2017 - I applied for Citi Double Cash credit card in -/-/2016 with advertised promo of 0 % APR on purchases. After my second bill was released I have an interest charge and customer service representative claims that my account has standard APR on purchases and 0 % APR only on balance transfers. Even today Google results bring up searches with 0 % APR on purchases offers for this card which actually do not exist. Big banks like CITI should have better control of information provided by universal search engines than that. I assume they spent millions on advertising every year. Thank you... |
Capital One Credit card advertising and marketing January 2, 2017 - I spent some time on the telephone today trying to close a credit card account with Capital One ( account # - ). It refused to close it. I repeatedly and clearly directed it to close the account and it persisted in refusing to close it. I had been offerred so-called " upgrades '' on the card in the past. - of them was to a - Rewards card. Initially, I asked Capital One to honor the terms listed on its website for a new - Rewards card. It refused to do so. Among other things, it insisted that the APR would exceed the advertised rate for the - Rewards card. With considerable disse... |
Citibank Credit card advertising and marketing December 31, 2016 - CitiCards sent me an offer in the mail for an - - credit card with a promise of - bonus miles if I signed up for the card. I applied for the card online as instructed and was approved and received the card. After meeting the minimum purchase requirements I still had n't received my bonus miles so I called and asked why. I was told that because I had had a similar card in the last 24 months that I was n't eligible for the miles. If this was the case then why did CitiBank send me the offer in the first place? When I applied online why did n't the system tell me that I was n't eligible? ... |
Amex Credit card advertising and marketing December 30, 2016 - In -/-/-, I received an email invitation to apply for an AmEx Skymiles Gold Card with a bonus of - Delta Skymiles after spending $1000.00 in the 1st 3 months. The day I received my new Gold Card on -/-/-, I received in the mail another offer for - Skymiles from AmEx. I immediately called AmEx and asked if I could be eligible for the - mile bonus instead of the - mile bonus. According to the customer service representatives, they were going to open a case to investigate. I followed up with a live chat with AmEx on -/-/- during which I was told the case was still op... |
Amex Credit card advertising and marketing December 30, 2016 - I contacted American Express today to find out why I did not receive the - refer a friend points, as promised by a previous customer service representative. Unfortunately, this was the WORST customer service experience EVER! I initiated the call with - ( Agent ID - ). - was ARGUMENTATIVE, UNPROFESSIONAL, AND -! - REFUSED to allow me to speak with a manager and she REFUSED to provide me with a contact number for the corporate office in the United States. However, she did allow me to speak with her supervisor - ( Agent ID - ). Unfortunately, - 's customer skills are WO... |
Discover Credit card advertising and marketing December 29, 2016 - The Discover card offers an extended warranty that appears in the list of benefits ; their website states " No need to worry about expired warranties. We will extend the terms of an existing eligible warranty for up to - additional year on warranties of 36 months or less '' and further states this is " Available to all Cardmembers ... This exclusive benefit is available to you as a valued Cardmember. We 've got you covered when you use your Discover card. '' The reason for my complaint is if you decide to utilize this benefit and file a claim, the claims process ( which is administered by a... |
Synchrony Financial Credit card advertising and marketing December 29, 2016 - - has an ad that states you will receive - % back on purchases the day you apply for your card if you are approved. I was approved for $750.00 temp credit and $2500.00 regular credit. It automatically went to my - Pay and I went to the store and bought my items. The card was declined. When I called - they said it had to be used online. No where in the ads does it state that if you opening it online that you have to use it on the website to get the credit. They said if you apply using your computer you can only use it online. This is very deceptive and just wanted to trick a per... |
Amex Credit card advertising and marketing December 29, 2016 - On - I reviewed the suggestions on increasing my open credit accounts. Since I had only - reported account ( I have little credit, to date have been a cash and carry ) and I was looking to expand per the suggestions on -. American Express Blue was a suggestion for people like me. So I applied and lo and behold I was denied for too few accounts. I voiced my concern to American Express that they were advertising on a site for people like me then denying me for the very thing I applied to them for. This is a tragedy - and American Express - should be in sync for what they advertise... |
Citibank Credit card advertising and marketing December 29, 2016 - About Citi AA Credit card. In their website, it is stated that Plus new cardmembers can earn up to $100.00 in statement credits on eligible - - purchases in the first 12 months of account opening. See website : - But I never got this - credit back to my account. Today, I called citi. The agent played word game with me. He said that " new member '' is not a new member to citi AA credit card but CITI credit cards as a whole. If I applied any Citi credit card, I am not eligible for - dollars credit back.... |
Amex Credit card advertising and marketing December 28, 2016 - In -, I signed up for a credit card from American Express. The card, the -, was being marketed with a sign-up offer of - - and - - Miles ( - ). I only received half of each of those figures : - SkyMiles and - MQMs. I have contacted Amex several times, both over the phone and via their website. Each time, they have refused to admit a mistake and lengthened the time they expect their investigation to take. I have documentation of the offer, both directly from American Express ' website and from the company 's paid content on credit-card advisory websites. However, all ... |
Amex Credit card advertising and marketing December 28, 2016 - 1. Have very strong credit history and payment history with all credit cards 2. In - I applied Amex Delta card for - miles + statement credit, which I did n't receive after 4-5 calls ( every time being assured and waiting few weeks ). Finally, was told wo n't receive miles, so had to cancel the card. 3. I kept getting similar offers from Delta & Amex, which I ignored 4. While booking my Delta airlines for Alaska, I once again got offered as part of the booking, which I confirmed to receive before applying as part of ticket booking 5. I met criteria in less than a week to be sure 6. Afte... |
JPMorgan Chase & Co. Credit card advertising and marketing December 27, 2016 - Applied for an Amazon.com rewards visa card, was promised a $70.00 Amazon.com gift card upon approval, but was only issued a $50.00 card.... |
Amex Credit card advertising and marketing December 27, 2016 - I received an offer in the mail from American Express for $250.00 Cash Back after spending $1000.00 on the card within 90 days to apply for the - card. Offer expired -/-/2016. I applied -/-/2016 ; was approved - spent over $1000.00. I received credit of $100.00. I have the offer which does n't state anywhere a code needed to be entered. I do n't rememer there being a field or asking for a code. I 'm told by AmEx customer service they would have pre-filled in a code. My complaint is this is deceptive advertising making me believe that since I was applying for the card des... |
Synchrony Financial Credit card advertising and marketing December 25, 2016 - on -/-/2016 I went into Walmart to purchase -/-/- decorations. During checkout the clerk informed me that I could get - % off my purchase if I applied for a Walmart credit card. I agreed. I put my personal information in the terminal and he took my drivers license and input my information into the check out. I was approved and was then told I would receive a - % discount on my purchase, instead of $50.00 off. Once the purchase was completed $150.00, I did not see the - % discount and was told it would show up on my statement. I received my credit card and my name was posted... |
JPMorgan Chase & Co. Credit card advertising and marketing December 23, 2016 - Chase decided to blatantly break the - law - and illegally prey on - citizens above the age of -, potentially also violating federal age discrimination laws. They are falsely and thus illegally advertising that they are giving medical alert services for free when they really are n't. - citizens who may be suffering from - due to age are especially vulnerable to Chase 's sick and illegal behavior.... |
Citibank Credit card advertising and marketing December 23, 2016 - Consumers have a right to opt out/limit sharing by credit card companies so they do not market our information at our expense. I received a notice from Macy's/Bloomingdale 's in the mail today telling me that I had the ability to opt out by calling an - number listed on the notice ( - ). Although it is unfair to expect the consumer to opt out ( they should ask us if we want to opt in ), I did so by calling the number as directed. I subsequently got passed around to - different people and after 25 minutes on the phone I was connected to someone who could help ( -, Macy 's customer s... |
Capital One Credit card advertising and marketing December 23, 2016 - Despite my repeated requests to be removed from Capital One 's mailing list for credit card offers, I keep getting them in the mail. I have called, left messages, and talked to people with guarantees that I am off their list yet I keep getting them. I am already on the non-solicitation list with my credit report yet Capital One keeps mailing me offers.... |
Synchrony Financial Credit card advertising and marketing December 22, 2016 - I made a purchase in the old navy store in -. Prior to my purchase I was told that I would receive a certain percentage off. I believe 40 % or 50 % for signing up with their credit card. I made that purchase and saw that I got the percentage off. After I checked my credit report it showed that I had balance on an old navy card of $80.00. The remainder of my purchases that I was told I had saved.the representatives did n't tell me that the remainding balanced would be placed on the card. And now I 'm being charged for money that I should 've saved. I 'm a victim of false advertising and mi... |
Amex Credit card advertising and marketing December 21, 2016 - I visited the American Express Website ( www.card.americanexpress.com ) on -/-/2016 and did a pre-qualification to determine the best card for my balance transfer needs. My results indicated - cards, The Blue Cash Everyday, The Premier Rewards Gold Card and the Every Day Card. The website indicated 0 % APR for 12 months and a $100.00 reward after spending $1000.00 within the first 3 months for the Blue Cash Everyday Card. Based on this information, I did a Balance Transfer from my - Card which at the time had an APR of 12.99 % to my new Amex Blue Cash Everyday Card. First Statement... |
Capital One Credit card advertising and marketing December 21, 2016 - Please reference last complaint from Capital One Subject : Your submission, [ Case number : - ] - - from Capital advised she would listen to calls and would get back to me with an answer but never returned my calls. I tired teaching - - from Capital One but was unable to reach her at the number she provided, every time I would call the line would be busy and so I would reach out to someone else at Capital One only to be advised that they tired and the line was busy. Capital One has left me in a financial mess with my other creditors, they refuse to reissue the Access checks/ rei... |
Citibank Credit card advertising and marketing December 18, 2016 - I did not get my - miles bonus when I signed for a credit card. I was supposed to spend $3.00 in 3 months. I spent about $15.00. Horrible customer service. I will close my account if I do n't resolve an issue. I will give bad reviews based on my experience. You have a lot of competition on the market. Do you want you image to be compromised? I will work on it if my issue is not resolved.... |
Amex Credit card advertising and marketing December 17, 2016 - American Express has inexplicably frozen my rewards account which is over 5 years old. Due to me not being able to redeem my points I am unable to purchase flights that are on hold with their transfer partner, -. Furthermore, they stated they will take -8 weeks to review the account which will not be complete until after their 40 percent transfer bonus expires. I will now have to purchase the flights I had on hold for $6000.00 since they will not let me use MY points. No points bonus has been applied to my account.... |
Barclays PLC Credit card advertising and marketing December 16, 2016 - I requested a Frontier Airlines credit card from Barclays with the promise of a - mile frequent flyer mile credit from Frontier. I paid the annual fee and met the requirements 5 months ago but STIIL have not received the mile credit from Frontier. I have contacted Barclays several times to get this resolved but keep getting the runaround. Barclays seems to blame Frontier but I believe it is their obligation to make sure their partners deliver on what Barclays promised to get me to take their card. From online comments others are being mistreated over this also and many are calling this an o... |
Synchrony Financial Credit card advertising and marketing December 15, 2016 - I received an email with an advertisement. They promised a reward for using the card for transactions totalling at least $150.00. But I did not get the reward, despite spending more than $250.00. I called up the contact center. After being on the phone for close to an hour, I was told that they did not have a record of any such promotion. I feel it is a case of false advertising.... |