KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Other bank product/service Account opening, closing, or management Ohio

- -, 2015 between - -, I was denied entry into the Key Bank located - - and - -. -, -, Ohio because of racial discrimination. I am a man of - descent. I and my - sisters were there to discuss an outstanding loan debt with a loan officer when they locked us out, but allowed only white customers entry into the establishment to transact business. Though, after about - minutes, I and my sisters were allowed entry finally. We asked why " we were not allow but white customers were, '' the Relationship Manager on duty, - - said, " because there system was down. '' What a terrible explanation, seeing that white customers had no problem gaining entry and transacting business, but I and my sisters were denied that opportunity.