KeyBank NA Prepaid Card Complaint

KeyBank NA Prepaid card department,

Government benefit payment card Fraud or scam West Virginia

On the WV Unemployment card through Key Bank we had - transactions - for $1000.00 and - for $280.00. We reported it on - - as well as faxed the information to them to begin the process. We have not been given any information what so ever. They have been rude and not sensitive to the fact this was an unemployment card and took everything we have. We were told provisional money would be issued 10 business days from them reviving the fax .... Still nothing and when told about it they continue to say call back in two days of this takes time. We have financially struggled with borrowing money for bills and living expenses. We now are looking for help to know our rights on the process and where to go next.