KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Deposits and withdrawals Washington

On -/-/2016 I went into my local Key Bank branch to withdraw $4000.00. I told the bank that I would like to deposit the cash into another account and provided the bank card of my partner, -. The cashier called the bank manager over for an override authorization and he said, " before I can complete the transaction I need to know who - is and why you are giving him money. '' I was shocked and asked why and was visibly offended by his question. His response - " I am just making sure you are making good choices with your money. '' I provided him with the information and after he entered his authorization and walked away I told the clerk that it felt very intrusive. Her response - " He is just looking after your best interest. '' As though I should be thankful that my bank is monitoring how I use my money.


know he could see that I work for a premiere technology company and that I have significant accountability professionally. It was apparent to me that the only reason he felt I was not able to make " good choices with my money '' was because I was female. I assure you that I am very capable! I called customer service immediately upon returning home. After listening and empathizing, the agent told me there was nothing she could do since it had to do with client services. She said she could bring the topic up for discussion in a team meeting. She continued by saying the only way to file a complaint with Key Bank was to write a letter to a - - - -. There was no option for voice or electronic communication. I called trying to find client services and was directed back to the bank manager. I am starting to see why he felt so secure in the way he acted. I felt you were my last resort. Thank you for having a means to ensure Key Bank knows of the actions that are taking place in their bank.