KeyBank NA Bank Account Or Service Complaint

Checking account Deposits and withdrawals

KeyBank NA Bank account or service department,

Checking account Deposits and withdrawals Oregon

I have had issues with my Keybank account for 6 months. I have been with Key Bank since -/-/-. Only in the last 6 months have I had issues with my account having fee 's. I can write a check and make a cash deposit to cover that check. Only to find that a week later a auto pay that should have been declined was paid and my checks were not. Seeing that I had paid these long before the auto pay came out it should have been paid. No, I was charged - return fees. ( then more fees 2 weeks later as the checks where re-ran without notice ) I have gone into the bank to clear up a few issues as my savings account had hidden fees and was not told about it. I went to a branch and asked to clear it up and was told my account was closed with no notice and there was nothing that they banker could do. I called the phone banking system and told this to a phone banker and was told that they process the highest payment first and do not process transaction in the order that they have received Them. Because of this policy I have been charged over $800.00 in fees -/-/-. It is -/-/- I have not touched my account for a month and it has grown to - $420.00 dollars. I have been reported to - with no notice and this has seriously affected my income and my finance 's period. I have gone into branches and called in several times and get told there is nothing they can do for me. I want my fee 's paid back and my name cleared out of - I should be reported for a bank account with hidden fees that the bank will not make right.

KeyBank NA customer in Oregon
Jan 04, 2016

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3KeyBank NAComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201212/20121/20133/20134/20135/20136/20137/20138/20139/201310/201311/20131/20142/20143/20144/20145/20146/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20163/20164/20166/20167/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3KeyBank NADeposits and withdrawals1.7%51.3%29.9%10.3%3.4%3.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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