KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Account opening, closing, or management Colorado

I came in and open a checking account with Key Bank and - - on -/-/2015 at - - in - - Colorado. I also brought a coupon with me - reservation number -. I was told that all I had to do to get the coupon is to set up a direct deposit from work to this account totaling $500.00 or more 60 days after the account opening. So I set up my direct deposit of $250.00 twice a month to go to this account. On -/-/2015 I realized that still have not received a promotional bonus, when I called - to report this problem, she called different departments to find out what happened and they said that there was suppose to be - direct deposit of $500.00 and it could n't be - direct deposits totaling $500.00 and that I wo n't receive a bonus. If I would have known that It needs to be - direct deposit I would have simply set it up that way. One of the main reasons why I decided to try Key Bank was the fact that I received that coupon and I told the Banker that and I verified it multiple


the way I did. I feel like I was cheated and lied to, for no real reason. I tried to contact your customer support team but they told me to get in touch with the Branch Manager. It has been several months now and I asked - to bring that up to her managers attention but she seem to ignore my email. I tried to contact the Branch Manager myself and she also ignored my email and - voice mails that I left her, not to mention that she has been on vacation for over a month and nobody but her were able to help me. When finally she responded to another email that I sent her, she simply told me that it was my fault and there is nothing that she is going to do. I asked her to look through the transaction history on the account and see that my direct deposit will come in and I will take most of the money out or transfer it to my primary bank. You can clearly see that I did what I was explained to do. But she said that her employee would have not done that. I understand that she suppose to protect the bank assets and back up her employee, but that went a little too far. She clearly did not do any research and probably never even looked at my account to see what I was referring to. In this case it was not just the banker that misled me to this situation but also the customer support was not willing to even look into that issue, neither did a branch manager, just leaving me with a lot of wasted time and money and feeling that I did something wrong when I did everything exactly as it was explained to me. I did n't receive a proper disclosure about the account or the coupon terms that led to this situation.