KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Other bank product/service Account opening, closing, or management Ohio

- -, 2015 between --., I had got off work that morning and went to Key Bank in - , Ohio to meet my Sister and Brother at -. to discuss an outstanding loan debt with a loan officer. I was running about 5 minutes late, but when I arrived there, we were denied entry into the Key Bank located - - - - -. -, -, Ohio. They were only allowing - in to do business. I felt that I was being discriminated against and could not understand why I was being treated that way. I have been a customer of this bank for years and I too was not allowed entry, we were literally locked out. I am an - female who just wanted to talk with someone in the bank concerning modification of a loan. I was told to " go to another bank, on - - in - - talk with that Loan officer, who happens to be - - too. It was quite embarrassing. Though ... .after about 45 minutes, standing outside, witnessing - police cruisers pulling in and them letting all the white customers out, my brother and sister and I were finally allowed entry. We asked why " we were not allow in but the - customers were,? '' the Relationship Manager on duty, - - said, " because their system was down. '' That 's what explanation she gave us, which could n't be true, seeing that the white customers had no problem gaining entry and transacting their business. It was n't fair that me, my sister and brother were denied that opportunity.