KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Account opening, closing, or management New York

I had an checking account with Key Bank and i received $200.00 signup bonus. The account is now closed. I still have n't received - from Key bank. I called Key bank, the agent told me that they do n't have any tax document for me. If i do n't that -, i might be in trouble when i file income tax.