KeyBank NA Mortgage Complaint

KeyBank NA Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker Oregon

Key bank, -, oregon three years ago nearing retirement my wife and i decided to apply for a fixed interest home mortgage we applied for a locked 3.75 interest rate.we were assured we qualified and signed the contract.the loan officer - would only accept our phisical address even though we told her the U.S.P.S. would not forward our mail .after 50 years of banking at key bank i took over our financing. We just realized we had never received a statement key bank on this loan .key bank finally sent the current statement to our post office box .we immediately realized our loan was actually a variable rate loan and rates were rising. - admitted she had dropped the ball ll and would recommend we be given our original loan rate. -, -, s boss denied the request .We are currently in limbo and our retirement in jeopardy. Please help - and - -