Review and analysis of over 93 consumer complaints
| AES/PHEAA |
| Great Lakes |
| Navient Solutions, Inc. |
| Citibank |
| Wells Fargo & Company |
| Wells Fargo & Company |
| Citibank |
| Navient Solutions, Inc. |
| Great Lakes |
| AES/PHEAA |
| Company | Complaints |
|---|---|
| AES/PHEAA | 13 |
| Navient Solutions, Inc. | 13 |
| Wells Fargo & Company | 10 |
| Citibank | 7 |
| Great Lakes | 6 |
Texas Guaranteed Student loan dealing with my lender or servicer need information about my balance/terms March 24, 2017 - T- GUAR - is reporting inaccurate information to the credit bureaus. I have - accounts that are affecting my credit. The information is inaccurate and there is no documentation to show for it. I do not understand how they would claim my loans as charge offs when i consolidated them before they were out of my deferment time from being a student.... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms March 2, 2017 - My son 's Wells Fargo Student Loan went into default without contacting me. I have asked for all the loan documents but they just send me a copy of a copy of the loan request and some bills they said they sent. I have asked for all of the paperwork and documentation but they do n't send anything with who the loan Officer was or where it was done. I am totally - out and confused on this since they say it 's default yet I 've been paying but they said they changed the account number and it is for $ 15,000+ dollars but they loan should be for like $5000.00. I think they rolled an additional ... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms February 16, 2017 - I am a co-signer on a student loan for my son but he is not able to pay so I 'm making the payments. Wells Fargo failed to send me the statements and refuses to setup online access to the account so I can make the payments. They managed to send me one statement but they have stopped coming. They have damaged my credit and have refused to fix it. I have called them on the phone at least three times. All I want from them is to send me statements, give me online access to the account and fix the unfair credit remark on my credit report.... |
Iowa Student Loan Student loan dealing with my lender or servicer need information about my balance/terms January 19, 2017 - I want to receive in the mail, all information pertaining to my loan from its inception in 2004 through today. Fees charged, interested charged, payments made, etc in chronological order. Please include a legend so I can understand your abbreviations.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 4, 2017 - General Revenue is the company that bought my debt from Indiana - University. I 've made several attempts to simply see my balance on paper or the internet and have called to find out where I can see this information. I spoke with - - when I called they 're company and he refused to help me locate the login section of their website and would not send me a letter. He sarcastically remarked that they 've sent me numerous letters then said he would transfer me, only to mute the phone and leave me with silence. I just want to see how much I owe and set up a reasonable payment plan but I c... |
Citibank Student loan dealing with my lender or servicer need information about my balance/terms December 19, 2016 - I was served a letter stating my wages at my job will be garnished in order to pay back a student loan to CITI Bank. I never took out a student loan with Citi Bank ever. I did have a federal student loan but i paid that back in full in 2010.... |
Citibank Student loan dealing with my lender or servicer need information about my balance/terms December 16, 2016 - My private student loan is through CitiBank, Citi Assist loan. -/-/2016, the interest rate went up on my student loan by .25 %. That is fine. BUT, my payment more then doubled. I went from paying $130.00 a month with a 4.25 % interest to $320.00 with a 4.50 % interest rate. This seems WRONG correct? They were not helpful. They suggested I do a direct debit to reduce my interest down .25 %. So I did. My interest went back down to 4.25 % ( my original interest ) and now my payments are $130.00. So basically I am getting screwed by them because none of this makes sense. I firmly believe t... |
Williams & Fudge, Inc Student loan dealing with my lender or servicer need information about my balance/terms December 16, 2016 - I Do not know of Williams and fudge collections with a student loan amount from - university. I do not know Williams and fudge and requesting to be removed as it 's reporting to the CB and negatively affecting me... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms December 9, 2016 - After repeated failed attempts to contact Wells Fargo concerning a duplicate account showing up on my - credit report this issue still has not been resolved. Wells Fargo has reported an account with a minimum monthly payment that exceeds $28000.00 to - and - that I know of. I have attempted to contact Wells Fargo to verify this information and they have refused to contact me. This is related to a loan received for payment to -, Oregon... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms December 5, 2016 - Wells Fargo Student Loan : I co-signed for my son 's student loan with Wells Fargo with an adjustable rate. We have been paying on time and even overpaying by a small amount. I wanted to consolidate the two loans to make it easier to pay, but they refused to consolidate even though I have a credit rating in the - 's. I own my home and have over $200000.00 in equity. They said in order to consolidate the two loans, it would be considered a new loan and my debt to income ratio was too high. I assured them I have an excellent repayment history and the only reason it was high is because of th... |
Sallie Mae Student loan dealing with my lender or servicer need information about my balance/terms November 21, 2016 - I took out a loan for US $13000.00 from Sallie Mae to pay for my first year of - tuition at - and, after the semester started, requested a refund of the small cash difference. After much argument and delay, - 's sent me a refund. However, there is still roughly US $340.00 missing and unaccounted for, despite my formal -/-/2016 complaint [ attached to this CFPB complaint ] to - ( who had no response ), the Department of Education ( who had no response ), and Sallie Mae ( who claimed it 's not their problem ). At this point, I consider the money missing/stolen, yet I am still... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms November 1, 2016 - I am TRYING to get the original loan documents because : 1. I want to find out WHEN these loans are PAID OFF ( I am under the impression it is a fifteen ( 15 ) year loan and have been told ( docs attached ) of the MINIMUM payment required to PAY OFF these loans ( there are - LOANS ) I NEED to know the following : 1 ). what do I have to pay MONTHLY in order to pay these off. I am currently paying $890.00 total for BOTH loans and need to know the pay off date based on this payment. 2 ) I was told the interest rate would be REDUCED if I had AUTOMATIC MONTHLY PAYMENTS but am getting evidenc... |
MOHELA Student loan dealing with my lender or servicer need information about my balance/terms October 14, 2016 - I consolidated a portion of a federal loan to a private loan for a better rate in -. The company I consolidated this loan to was - ( - - Bank ). My loan was then transferred to a management company called MOHELA - of -. There were many issues with - and a number of errors that occurred during the transfer to MOHELA. Two things have not been corrected. One - the transfer from - to MOHELA now shows my original balance with - to be double the amount I actually owed ( owed approximately $100000.00 ; now shows $200000.00 ) and they have not corrected this with multipl... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms October 13, 2016 - I took a private student loan out with - - in -. I was in deferment of this loan until -/-/- due to half time school status. In - - of -, the loan was bought out by Wells Fargo. By - -, I was told that i was already $230.00 past due. I have record of payment for - through - with the request of a forbearance in - -. With no word on forebearance I continued to struggle through payments. However, payment was made in - and - and on - - -, I was defaulted. I worked with them to rehabilitate the loan despite continued hardship and the def... |
Great Lakes Student loan dealing with my lender or servicer need information about my balance/terms September 19, 2016 - Hello, my student loans have been repeatedly sold and each new lender can not provide information on previous payments and interest paid. I feel like my loans keep getting escalated and now the total amount due is overstated.... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms September 14, 2016 - I was contacted by a Wells Fargo debt collector regarding status of a loan of which I did not have information on. I requested info of which the caller was unable to provide me with I received a letter on - -, 2016 from the Executive Office stating I would be mailed more info by - -, 2016. It is now - - and I have not received any info.... |
Citibank Student loan dealing with my lender or servicer need information about my balance/terms August 19, 2016 - I took out a private student loan in - for about $9500.00. I 've been paying this loan back since - and have been paying it back on a monthly basis ( though admittedly there have been some missed payments, but it has n't happened often -. It 's now - and I went online to check my loan balance through Citibank and found that it is over $ 10k and the interest rate is 7.5 %, which I believe is higher than what I originally signed up for. I sent them a message about this, and got a very canned response. I 'm currently paying about $100.00 per month for this loan, and it was suppose... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms July 6, 2016 - I am the cosigner of my daughter 's loan. I realized in - she was not making all payments on time, and at that time I contacted The National Collegiate Trust, and told them as the cosigner, I needed to know when payments were not made or were late. I asked for notification to be sent to me. To date I have NEVER heard from them. How can I make something right when I do n't know there was an problem? In -, my now ex-husband and I filed a chapter - and I do realize student loans are not covered, and they were not to contact me either while in bankruptcy. I just assumed my daughter wpil... |
JPMorgan Chase & Co. Student loan dealing with my lender or servicer need information about my balance/terms June 29, 2016 - I had a student loan with Chase back in 2006. At the time I was going through financial difficulties and did not pay. Because of that, my student loan went into default. I have since applied for a mortgage and was told this loan had to be resolved in order to go forward in the pre approval process. I have spent the past month calling numbers, leaving voice mails, getting passed back and forth and still have not been able to talk to someone to help resolve this loan. Chase tells me all private student loans were sent to - and - is telling me they were never/do not have my account.... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms June 21, 2016 - Good Morning, I am writing you today in hopes to obtain some debt relief. I attended - - in - - from -/-/--/-/-. While attending - - I was given false information in regards to job placement, salary, and loan amounts. After graduation I had not help with job placement and advertised and now the school is closed down. After hearing this news I tried to obtain copies of my Official transcripts, but what was sent to me was completely the wrong program and dates. I am now left with a useless degree, wrong official transcripts, zero help from the school since they are c... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms June 19, 2016 - In a letter dated -/-/-, - -, Loan Adjuster, Recovery Department, Wells Fargo Education Financial Services, agreed to accept my payments of $350.00 per month to satisfy - private student loans that were in default. I 've attached a copy of that letter. Since then, in accordance with that agreement, I have paid $350.00 every month, mailed to the address specified in that agreement. Although I have made every payment under that agreement ( until this month ), I have never received any statements or other information from Wells Fargo to tell me how my payments were applied... |
Citibank Student loan dealing with my lender or servicer need information about my balance/terms June 16, 2016 - I am a co-signer on my daughter 's private Student Loans with Citibank. I recently found out when applying for a loan that my daughter has defaulted on her obligation to the loan due to high monthly payments. The loan has apparently been marked as Charged Off and it has severely affected my credit. I never received anything in writing from the lender indicating the default, the balance owed, the late payments, or asking me to pay, etc. I was never given the opportunity to satisfy the debt. The loan is many years old and I had no idea that my daughter was struggling with maker her payments. I t... |
Wells Fargo & Company Student loan dealing with my lender or servicer need information about my balance/terms June 15, 2016 - Fell behind on my student loan payments and have not been able to catch up due to other living expenses. ... |
ACS Education Services Student loan dealing with my lender or servicer need information about my balance/terms May 23, 2016 - I have paid on a consumer credit student loan since -. My school did not accept federal or private loan disbursement of funds. This was living expense. After - for over 10 years I am on - -. Consumer loans earmarked as student loans disbursed directly to me are not dischargable in ch. - bankruptcy. ACS services my loan and ca n't make discussion in regard to discharge, and they will not provide me with the of the bank who owns the loan, who makes those decisions. THE PROMISSORY NOTE HAS BEEN LOST BY THE SERVICER AND THE OWNER OF THE LOAN. THEY HAVE PAGE - AND -. THE TERMS ... |
Citibank Student loan dealing with my lender or servicer need information about my balance/terms May 21, 2016 - I took out a private student loan with Citibank in - in the amount of $6400.00 to pay a balance owed on my student account. The loan was split into - disbursements of $1700.00, $1700.00 and $3000.00, each with their own loan fees totaling $640.00. The interest rate for $3400.00 was 7.50 % and the other $3000.00 was 8.00 % ( which increased this month to 7.75 % and 8.25 % respectively ) although my initial understanding of the one percentage rate. I - in - - and I began repaying this loan in - -. Since then, I 've made monthly payments which at this point tota... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms May 18, 2016 - We took out a - - private student loan in -. The loan became due - and the payments were so high we were unable to make payments. We never made any payments because - - refused to negotiate a payment that we could afford. In -, we pulled our credit report through - and the Status Details of the loan stated : As of - -, this account is scheduled to go to a positive status. In -, we pulled our credit report through - and the Status Details on the loan stated : The account is scheduled to continue on record until - -. - -, would be - years since ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms May 16, 2016 - In -/-/- or - -, I contacted Navient ( formerly - - ) to request copies of my promissory notes for - private loans that were financed through - - in -/-/- and -/-/-. ( For context : I graduated in -/-/-. I am currently repaying said loans, and have never missed a payment. ) Navient said that the only way for me to obtain the notes was via mail after they submitted an internal request that they expected would take about two weeks to process. I never received the notes, nor any other communication from Navient. In -/-/- -/-/-, I again requested ... |
Nelnet Student loan dealing with my lender or servicer need information about my balance/terms May 4, 2016 - Firstmark Services manages several groups of student loans. They do not provide a history of monthly principle balances, nor will they upon request. They will also not mail this information to me. I believe they are mismanaging the principle amount and accruing interest on my loans. They also have made it exceedingly difficult to pay in excess of the minimum payments as I see fit. That is, they deliberately split large payments to spread across my multiple loans, so as to have the smallest impact on principal balance, despite multiple requests to the contrary. I have written, emailed, and spok... |
Transworld Systems Inc. Student loan dealing with my lender or servicer need information about my balance/terms May 4, 2016 - I went to - University - -, FL campus. I was forced to take a loan from - - -. The loan amount was $3000.00. My loan was then sold to University Accounting Services. I paid the amount in full.A settlement agreement obtained by the Consumer Financial Protection Bureau ( the CFPB ) gave a 40 % off discount. I did not receive this discount. - - has since then shut down and their website does not work. University Accounting told me that when my account was transferred over, I got 40 % discount. This is false and they have no documentation proving so. They refuse to refund... |
Immediate Credit Recovery Student loan dealing with my lender or servicer need information about my balance/terms May 3, 2016 - I - in 2014 and had a loan with -. However, my loan was handed over to a collecting agency - Immediate Credit Recovery without notices, which incurred a fee of $ -. Moreover, as I wanted to see a detailed information of loan : interest rate and how it 's been accrued, the loan collecting agency refuse to provide me such information saying they do not have it. ... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms April 14, 2016 - First, I was given a private loan for $21000.00 that immediately started accruing interest, even though I was n't going to start making payments on it for at least 4 years. Why on earth is that legal??? Second, the bank that issued that loan has since sold it off to American Education Services. I 've been paying this loan for almost 3 years, yet my balance is still higher than the amount I borrowed, AND the principal plus unpaid interest is $6300.00 less than my current balance. So what exactly do I owe besides principal and unpaid interest? Also, since AES has purchased my loan from my... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms April 13, 2016 - The following statement cites and corresponds with a previous report filed against Navient Solutions , Inc. as of - -, 2016. The issues that will be addressed are in regards to the inaccuracies of Navient 's online account information, and the conflict of information and instruction to clientele between company representatives and paper documentation. Navient Solutions , Inc. is requiring three qualifying payments to be made in order to qualify for the Rate Reduction Program. " The Rate Reduction Program you were approved for requires three qualifying payments to be made before you are... |
Nelnet Student loan dealing with my lender or servicer need information about my balance/terms April 13, 2016 - I have not been able to access my account for 2 months. They have not been sending me updates on what is happening. I have been sitting in the dark until I have to ask for updates. I do n't see why it is taking so long to fix my account. ... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms April 12, 2016 - The interest rate on my private student loans have been steadily rising every quarter. They have risen more than 1 % in the past year, with the largest now sitting at more than 12 %. At most, they should have only gone up by .25 % to correspond with the Federal Reserve interest rate hike. In reality, the interest on a loan that ca n't be discharged should never increase. I have never missed a payment, and there has been no change to my income or credit score. I have contacted my servicer twice to inquire as to why they are rising, and have received no response other than " we have received you... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms April 7, 2016 - I 've asked Navient ( formerly - - ) for - things : 1. ) to have my cosigner released from my loans, and 2. ) to be provided with amortization information on my loans. Navient has denied both requests, for reasons that have not been made clear. There is no reason why my cosigner should not be released. I have paid as agreed on my loans for the entire time I 've been paying my loans, and I 've never defaulted. I formally applied to Navient to have my cosigner released and they denied my request, in writing, but with no reason explained. Also, there is no way to obtain amortization info... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms April 2, 2016 - We have been contacted over and over for the past year by Navient student loans and they say our loan number is -. These are loans we believe we paid under several other companies like -. We have begged over and over for them to PROVE the loans and show us paperwork. They have not provided us that information but harrassed us enough that we are now paying the loan to Navient - - - pa -. We are asking for proof we owe this money as it is - dollars and we just want proof. Can you help us? - - - - -, - Ca - - - -. If they can not prove, can we ge... |
Transworld Systems Inc. Student loan dealing with my lender or servicer need information about my balance/terms March 31, 2016 - I was made aware of the suit between the CFPB and - -, specifically regarding the high interest - loans. I was forced to take out one of these private loans or have to drop out of school in - -. I was originally quoted 6.8 % but ended up not getting approved for whatever reason and landed 14.9 %. I was never notified of the suit until I found out on my own recently. I graduated in -/-/- but my transcripts and diploma were withheld until -/-/-. My loan was sold to University Accounting Service in -/-/-. I am not sure how or why. I have had issues with them from the... |
Genesis Lending Student loan dealing with my lender or servicer need information about my balance/terms March 31, 2016 - Hi CFPB, I am a former student of the closed and delinquent - school " - - ''. I am coming today asking for a refund for a loan that I paid through " Genesis lending '' under the fraudulent college in the full amount I have previously paid. I paid the whole loan -/-/- while in midst of the whole controversy about deceptive practices of -, and even in that time still made good on my owed amount. I recently had my federal loan forgiven and will be receiving a refund from that, however I also wanted to contact you if it was possible to also have my paid money returned from the Ge... |
SunTrust Banks, Inc. Student loan dealing with my lender or servicer need information about my balance/terms March 29, 2016 - Suntrust Bank acquired several fraudulent student fin'l aid loans in my name. They refuse to discuss these with me and provide chain of possession information about them. ... |
Discover Student loan dealing with my lender or servicer need information about my balance/terms March 17, 2016 - My private student loans that are currently in repayment with Discover Student Loans have an astronomical interest rate and minimum payment. After having a huge mishap on their part because they were unable to inform me that I had missed a payment, decided to refinance with another loan carrier. In this process, I needed to contact Discover to print me a new statement that showed I was current with my payments and had no balance left over for the month so that I could send my completed application to the bank I was refinancing with. After telling me that they would send the new statement, I wa... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms March 17, 2016 - I cosigned on my sisters loan for college. Aes told me twice in the last two years after a certain amount of consecutive payments I can be released. When I asked to be released they are now saying that the terms of the loan do n't have an option for me to be removed. I asked for the contract to be sent to me. I am very upset that I was mislead mire than once. I could have been working on other ways to be removed from the loan. I am thinking of hiring a lawyer. Any advice would be helpful. Thanks ... |
Heartland Payment Systems Student loan dealing with my lender or servicer need information about my balance/terms March 9, 2016 - When my quarterly loan payment becomes due, I am unable to submit payment on the lender 's website. For approximately 2 weeks leading up to the due date, when I log in I get an error message saying my loan information is not available. However, if I log in after the due date there are no issues. I looked at an alert which shows when the website does routing maintenance, so loan information can not be accessed during this time. However, no matter what time I log on, what day, on different web browsers, and from any of a variety of computers, I am still unable to access my loan information durin... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms March 8, 2016 - In 2009 I lost my job and was unable to make the payments on my private student loan which caused them to go into default. I am now currently employed and want to rehab my credit. These private loans are hurting my future plans. I contacted the servicer Navient which is the new servicer on my loans and they will not help with any repayment options on my defaulted loans. I want to know how can I get back in goodstanding and show that I want to get these loans out of default. ... |
Transworld Systems Inc. Student loan dealing with my lender or servicer need information about my balance/terms March 7, 2016 - I spoke with the collection agency and they said that - sold my debt to them in -/-/- ( while I was in active bankrupcty ). Seems to me like they were trying to hide the debt. I did n't even stand a chance to set up repayment. My father received a phone call from Transworld collections saying that the private student loans ( AES/NCT ) listed on my trustee ledger are now in default and that he must pay $5000.00 immediately. They received a check from the trustee in -/-/-, and have that noted as the last payment. - - ( my lawyer ) said that it would be included. My case num... |
KeyBank NA Student loan dealing with my lender or servicer need information about my balance/terms March 3, 2016 - Key Bank Collection Settlement called and asked to set up a payment plan because my loan had defaulted ( I did not default, I filed for bankruptcy and was told that immediately defaults this loan ). I agreed to making a regular monthly payment. I have repeatedly asked for a statement with the current balance and payment history and have not received one for months, although I continue sending payment for fear of defaulting. I believe my right is to receive written notice of the balances. ... |
Citibank Student loan dealing with my lender or servicer need information about my balance/terms March 2, 2016 - Citibank Student Loans- They do not provide any information on how long I have left to make payments on my loan. The loan details only show me the original amount of the loan, the current payoff amount, my interest rate, and my monthly payment amount. There is nothing I can find as to how many months/years I will be making these payments until I have the loans paid off. I even tried calling to speak to someone ( which every time I hit " 0 '' it said that was not an option and just kept repeating my next payment due date ). There is not even a way for me to view any actual statements online and... |
Discover Student loan dealing with my lender or servicer need information about my balance/terms February 26, 2016 - Discover student loans has been consistently harassing me and my co-signer about payment on a loan that they have been unable to provide proof that they own. I have asked for the original promissory note multiple times and have never received it. I would like to discontinue paying this loan until I see proof that it is owned by Discover. They continue to harass my co-signer and I about payments. ... |
National Enterprise Systems, Inc. Student loan dealing with my lender or servicer need information about my balance/terms February 18, 2016 - Briefly, I will try and explain ; however, my supporting documents tell the story. A private loan that I co-signed on for my son with - was transferred by a third party - - - - ( - ) subsequently sent it to a collection agency call National Enterprise System. They did so without any notice to me!! It was in calling the original lender that I found out that it had been bought by -. I was also told that they would be contacting me. This purchase happened some time in -, -, I think. At least it was - -, - that NES acquired it, and the calls started shortly ther... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms February 17, 2016 - My original loan was with - - at the time of the loan it was being paid to them as scheduled we sent them a lump sum and they assigned monies throughout - loans that instead of paying off the loan the was requested. It was then sold the Navient and for months and months we receive bills that said - amount due. we were then notify that we were in default and started negotiating with them in - - we had trouble doing so so we had to involve another party since then they have reported me to the credit bureau you several times which to me is unfair is that I feel is I am under neg... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms February 16, 2016 - My father passed away on - -, 2016. He was a cosigner on my private student loans that paid for my - studies at - University in -. Navient called his number because I was approximately one week late on making the payment in -/-/- following his passing. I answered the call and informed them of his death. I made the payment over the phone and I was told to send in his death certificate to release him as a cosigner. On -/-/2016 I received an E-Correspondence from Navient stating that : " Your cosigned private loan has been referred to - - , -, to resolve the outstan... |
Discover Student loan dealing with my lender or servicer need information about my balance/terms February 16, 2016 - Discover Student Loan # -. I 've been trying to refinance my student loan ( at 9.375 % to a lower rate with another lender ) but I 've been getting stonewalled by Discover. I spoke with multiple representatives at Discover requesting " Lenders ' 45-day Payoff statement '' mailed or emailed to me and each time I 'm being told that my request will be emailed up the chain-of-command. After 1-month of multiple requests I called yet again today only to get the same response. Without the statement from Discover my new lender would not process the loan and i have a limited window of opportunity to... |
Citibank Student loan dealing with my lender or servicer need information about my balance/terms February 9, 2016 - This is a paid account with - balance. The last date of activity was - 2007. This account should have been removed from my credit report after seven years. ... |
Nelnet Student loan dealing with my lender or servicer need information about my balance/terms February 3, 2016 - I attended - - - - in - in -. FirstMark Services is currently the debt collector .- is the entity that controls FirstMark . They are unable to verify the balance and it is completely wrong. They are unable to explain where or how the interest is calculated. I have asked for a breakdown over and over again. What they have sent me is insufficient because the numbers do n't add up. I have made numerous payments that I have not gotten credit for or been itemized. I wrote a check for $62000.00 which I doubt was credited correctly. I have not gotten credit for any payments mad... |
AES/PHEAA Student loan dealing with my lender or servicer need information about my balance/terms January 20, 2016 - National Collegiate and trust has been on my Credit report for years now, and I have disputed them several times. They sent me and my mom letters in the mail stating we must pay right away. We sent letters for each one asking to prove this debt, and show us promissary notes. They have not shown/ mailed/ emailed/ called about this. They are still reporting on my credit. Now it 's saying the company is - - -. It says the open date is on - 2010 I do not remember ever taking this loan out. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 20, 2016 - I took out a loan with - - in 2009 and have not received my MPN yet. I asked for it monthly for a while, and have maybe made 100 requests over the last seven years. Sometimes I 'm told by the person on the phone they see no such request. Sometimes I 'm told they do n't know why it was not sent. Sometimes I 'm told it was sent and I ask them to confirm my address and I 'm told there is no way of doing that. ... |
First Associates Loan Servicing LLC Student loan dealing with my lender or servicer need information about my balance/terms January 19, 2016 - My student loan was held by First Associate and was to be transferred to -. - said they did not receive my student loan. I need help to find the student loan. I ran my credit report, it does not show who is servicing this loan. The student loan has been " gone '' for almost - years. ... |
Transworld Systems Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 17, 2016 - The school is -, a - -, in - - FL. - - was the lender, but they have relinquished the loan. A company called UAS is sending collection notices for the loan, but would not honor the income based payment arrangement with -. When called, the company instructed us to go to the website. The website instructed us ( The borrower and the co-signer ) to email. After numerous attempts to call and e-mail with no response, we sent in the payment that was negotiated with -. We then recieved late payment notices. We made more attempts to call and e-mail with no response. We sent ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 12, 2016 - When I called Navient and inquired about the " Rate Reduction Program, '' supervisor - whose employee code is -, said, " We do not offer rate reduction program. '' When I told him that according to several websites ( NOT affiliated with Navient ) that educate students on how they can pay off their private student loans that Navient DOES offer rate reduction program, he said, " You do not quality for it. '' When I asked him why I do not quality for it, he said, " We do not disclose it. '' When I told him I want to know why I do not quality for it, he said, " We do not have to explain why.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 7, 2016 - I have a loan that was formerly serviced by - -, and is now being serviced by Navient. - - allowed me to access my loan details, which included principal balance, accrued interest, interest rate and type, and monthly payment amount. This monthly payment amount was periodically reduced to reflect my excess loan payments ( I assume ), so that information helped me to adjust my payments when I wanted. Navient, however, has changed their website and decided that my monthly payment due is n't information that 's important for me to have. Additionally, I used to be able to view statement... |
Sallie Mae Student loan dealing with my lender or servicer need information about my balance/terms January 4, 2016 - I was volunteering overseas for several months, when I came back to the states I found that my account was past due. I contacted Sallie Mae inquiring about my repayment options, informing them that I 'm unemployed but trying to find money from relatives to help pay it off. I was also trying to help get access to my account online but they kept insisting that I have to talk to them and would n't help me access my account on the website so I could see my account information. As of this writing the representatives from Sallie Mae have told them there is no way to settle my account, and they did n... |