KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Deposits and withdrawals Ohio

On -/-/16 I closed my checking account at a Key Bank branch in -, OH. I instructed the bank representative to close the account and I received a check for the remaining funds. I have other accounts with the bank, and I logged in on -/-/16 to look at something. To my surprise, the checking account was still showing online, and it contained a negative balance. The negative balance was a result of a payment to a home security company ( on -/-/16 ) and the resulting overdraft charges, PLUS a monthly checking account maintenance fee. I called Key Bank and the representative explained that the payment to the security company " reopened '' my account. ( Yes, the mistake made by a third-party " reopened '' an account I had specifically closed. ) I had changed the home security company monthly bill to a personal credit card on -/-/16. So, the auto-deduct from the closed checking account was their mistake - and they admit to it. How Key Bank could allow any third-party transaction to " reopen '' an account I 've closed - well, it defies logic. This practice is completely unfair to the consumer and makes no sense. It should not be allowed to happen.