Review and analysis of over 564 complaints against Citibank
Citibank consumers have reported over 564 official complaints related to Billing statement. Out of the 564 consumer complaints against Citibank, 19% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 40% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Citibank Credit card billing statement April 4, 2017 - My sears account is closed, however a 30-day late payment is reporting on all of the - credit bureaus. I have always paid this account on time. I have tried disputing this account with the credit bureaus each time it comes back verified and i have not received and proof that I was 30 days late. I even contacted sears and they gave me the run around. I contacted the - and they gave me a - number to call in reference to my account because the representative said she could only view six months back. When i contacted the - number the guy stated that he could not help me and transferred... |
Citibank Credit card billing statement March 28, 2017 - I was charged a late fee on a credit card payment with CITIBANK due to stolen us mail statement, I being a client for Citibank for over 20 years, and when I got the notice 2 days after the due day, I call them 1st, they offer to reduce the late fee by $15.00, I told the rep, should be the entire amount, but it escalate it to the manager who said it will wave nothing.I went to the local branch and made a payment personally. I wrote them a letter with all proof of mail being stolen, and received a response of not accepting, on my next statement they have add extra minimum charges. Citibank is... |
Citibank Credit card billing statement March 27, 2017 - On -/-/-, I submitted a change of address request to -Sears Master Card. I - in -/-/-, my minimum payments were $10.00 so therefore made them $25.00 a month while awaiting my statements to be forwarded to my new mailing address. Months went by and I had not received my statements, I tried logging into my account but the website certificates were not authorized on - and the page would not load. I continued to make $ - monthly payments but one arrived a day or two late which created a late fee which caused the months of - through - to be less than the minimum amou... |
Citibank Credit card billing statement March 22, 2017 - On - - 2017 My family member mailed a check via USPS-to Citi card, as payment to my account. On - - this check was cashed by citi card bank. I have an email copy of the check showing this. By - - my account had yet to be credited. On - - I call to speak with a supervisor, who is unable to find the payment. She tells me I must open a payment investigation & asks for all the info on the check-which I provide. I am told citi card will locate the check & credit the account within 4-5 days. She also informs me a conditional credit will be made until it is found. On - -... |
Citibank Credit card billing statement March 20, 2017 - I opened a Home Depot Credit Card account. Months later I bought counter tops. When I purchased the counter tops I used a 24 month promotional loan. The account had to be " switched over '' to the promo. I was told to check my statement the next month and if I did n't see the promotional terms to return to the store so they could " fix it ''. The conversion did not take place so I returned to the store. I had the account converted and was told I was allset. I waited for a new statement. I received a notice reading I was 30 days late on payment. I did n't pay the incorrect statement, and did ... |
Citibank Credit card billing statement March 19, 2017 - Received a call from Citibank regarding a Citibusiness credit card. - payment was not made 10 days ago. I checked and I never received a statement. I asked them to verify where the statement was mailed. The address they gave me was from 3 1/2 years ago. I have been receiving all my statements at my current address prior to this. I authorized payment for the amount they needed to keep my payments current, now I am in the process of disputing the late fee and extra interest they charged me as well as trying to get a copy of the statement I never received. This is such a bad practice especiall... |
Citibank Credit card billing statement March 18, 2017 - I have - credit cards with Citi which I 've paid in full every month since opening the accounts. A couple months ago Citi did not apply the entire amount of my payment to one of my credit cards, but they took the entire amount of my check out of my checking account. The difference is about $1000.00. I 've contacted them three times ( each time I get my monthly statement ) to correct the problem. Each time they said they would correct the problem, but they never follow through on their statements. I have continued to pay my accounts in full each month ( less the approximately $1000.00 I ... |
Citibank Credit card billing statement March 11, 2017 - Macy 's Credit Card, part of Citi Retail Services, routinely sends statements well past their due date, sometimes not at all. I had a payment due on the -/-/-, I just got an email today on the -/-/- that my statement was ready. I never received a statement last month, so now I have a late fee I have to call and argue about. They purposefully exploit the paperless statement system. I 've had issues in the past where I never received a statement, and had to call and argue with them to remove the late fees etc ... They know about this issue, yet nothing changes. This is definitely i... |
Citibank Credit card billing statement March 10, 2017 - The - Homedepot collected a payment of $520.00 via the phone for a recent flooring project and it is not reflected on my card statement. This payment was made after Homedepot charged my account for $4000.00 plus dollars. The Rep said it was an additional charge that the installer quoted during the job and I had to pay it. In order for the job to be completed, I promptly paid it. They placed me in a very bad situation by not even allowing me a day to sort things out. Although I had paid upfront for the job based on the quote, they suddenly came up with this overage out of the blue. Now, ... |
Citibank Credit card billing statement March 9, 2017 - Received credit card statement from Citi - which is a Costco Anywhere Card. Nowhere in - PAGES of the bill, could I find where it states who I should make my check payable to. - call : She said Citi Cards then I was disconnected ( my fault ). I called back, another said Citi or Citi -. I explained that I wanted something in writing to say E-ACTLY who I should make my check out to. She wanted my full SS #, my complete name and address, and my account number and full date of birth. I would n't give her that so she said she could n't pull up my account. Transferred to Supervisor - ( ... |
Citibank Credit card billing statement March 3, 2017 - I have a pending 1 month credit bills on citibank. It became double the next month.I understand because I did not pay the previous bills.And they block my salary account which is also in citibank.I cant withdraw any single amount.My question is.Is it proper that citibank block my salary account.And take all my money which is my salary? I 'm a family man I have - kids.Now because of that 1 month my family will starve.Please advice me if I have the right to complain. Best Regards... |
Citibank Credit card billing statement February 16, 2017 - I currently have a credit card with Citibank and on it I have a balance transfer and other purchases aside from that. I was under the assumption that the balances shown on the statements were my full balances. I tried to pay my bill so I would not have interest on the other purchases by paying over that amount. However, the next month there was still a balance in other purchases. Looking into the fine print revealed to me that these numbers were not actually my full balances but daily average balances. Therefore, I did not know what each balance was until I actually got in contact with Citiban... |
Citibank Credit card billing statement February 10, 2017 - I received a missed call from Citi - - 2017 stating there were purchases on my credit card ending - that were suspicious, and wanted to confirm if these were my charges. I told the Agent no, and that when looking at my past history from Citi card ending - - you can see that I do not do any purchasing what so ever with this card. And these are definitely not my charges. I do n't see how this could have even occurred because I keep my card in my possession at all times and I even use my at home personal computer when paying my monthly bill. I am a very loyal customer when It comes to... |
Citibank Credit card billing statement February 6, 2017 - I brought item in -/-/2016 from macys and within few days I return the item, however at the time of purchase they stated the charge would be placed on the club promotion plan that offers - months interest free. when I made the return the person did not placed the returned on the promotional plan only on the revolving account. I have called many times regarding the issue but its hard to communicate with the representative but they are all in -, when I ask to speak with account - in united states I keep getting routed to -. I have filed a complaint before regarding the same issue a... |
Citibank Credit card billing statement February 2, 2017 - I just sent this to Macy 's but hope you will follow up too! -/-/- To : Macy 's - - -, OH - From : - - Customer Dear Macy 's Customer Service, I have been a credit card customer for around 6 years and a non-card customer prior to that. I recently received a bill with a $27.00 late fee. I double checked my online credit union bill pay which showed that my payment in fact did arrive on the due date, -/-/-, on the bill I received in the mail. As I was busy, I went ahead and paid the balance and late fee, intending to call later. My balance was -/-/- was now ... |
Citibank Credit card billing statement January 31, 2017 - With - Exxon Mobil / CITI card. I have never paid this account late. It has always been on auto pay. -/-/- something happened in their system and it made a auto payment from a closed account. If you look at the statement for -/-/- it has the date of the payment as -/-/-. From the file named " exxon payment '' you can clearly see the date of the payment and also it was from a different checking account than any other recent payment. They even credited back all charges and fees. I tried several attempts to get this corrected and they say they will but never follow thru.... |
Citibank Credit card billing statement January 25, 2017 - After reviewing my recent credit card statements, I found out that Citibank has charged me 25.49 % interest rate on the credit card I have with Sears. As I know Citibank corporate office located in the state of SD and maximum interest rate allowed in that state is 15 %. I imagine how many people were charged without knowing it 's illegal.... |
Citibank Credit card billing statement January 20, 2017 - -/-/- I am a person with a long history of never having a balance on my credit cards - paid in full every month with autopay - and a credit score over - when I do not have multiple credit cards activated. Imaging my surprise when my new credit union denied my credit card request. We looked at their database and their was an unrecognized credit card with an unrecognizable Citibank credit card charge. I have never knowingly opened a Citibank credit card!!!! Thus began my many month odyssey through unhelpful, disrespectful, phone call transfers, endless holds and wait times and drop... |
Citibank Credit card billing statement January 19, 2017 - Contacted customer service that my statement does not contain a Minimum payment warning table that shows how long it will take to pay off the balance making only minimum payments, as well as the payment amount required to pay off the balance in 36 months. They stated they are not required to provide any such information.... |
Citibank Credit card billing statement January 12, 2017 - 1-Citi Bank who services Macy 's Credit Card continues to email me my statements without my permission and despite my contacting them numerous times to stop. 2-Since Citi Bank has been serving my Macy 's Credit Card, they do not follow the agreed upon terms of 30 days revolving and the dates fluctuate from 28-34 days by doing this my payenents are n't applied correctly resulting in late fees ; Citi Bank also accepts the payment on time online then purposely drop the payment resulting in late fees... |
Citibank Credit card billing statement January 10, 2017 - -/-/2016 as I was checking out at the Home Depot Garden Center in -, T-, the cashier said I could get a $25.00 discount on my $56.00 dollar purchase by applying for a credit card. I ask how long the application would take and she said less than five minutes. I said okay. The cashier fill in the application. I answer every question correctly. I have never received a bill. Based on a credit report of my account not long after, I believe Home Depot foolishly and/or negligently assigned my account to Citi Card Services. I have never received any mail from Citi. I believe whoever set u... |
Citibank Credit card billing statement January 6, 2017 - I had a membership with -, which used - - as its credit card provider. - changed its credit card to Citicard and start- ed sending me notices to change cards. Citicard, meanwhile, inundated me with application forms. I decided not to renew my membership with -. Citicard, without my permission or contract, created an account in my name after almost a year lapse and had the audacity to charge me for for who knows what plus interest, penalties and fees. Citicard and - act like they can not understand my objection. It is simple : I do n't want the account Citicard, I did n't agre... |
Citibank Credit card billing statement January 3, 2017 - Every month - is supposed too update balance and payment history. Citicards fail to update -/-/- balance to all - - reporting agency. -, - and -. I Called Citicards and ask for the supervisor who told me there is nothing she can do about it. There is no way for her to get in touch with the credit report department to find out why they did not send the month of the - statement to credit reporting agency. It is Now - and there still is no update for -/-/-. It is still showing -/-/- statement. Now I am going to be missing history for the month of -/-/- ... |
Citibank Credit card billing statement January 2, 2017 - Macys is charging me $2.00 per month on account with a zero balance. Violates undue enrichment laws. Attempts to rectify or even get a response other than " oh sorry, you should call us '' and zero responses to emails. Have joined class action process at - Macys is also reporting this paid off account on all credit reporting sites as " delinquent '', negatively affecting my credit scores.... |
Citibank Credit card billing statement December 23, 2016 - Citibank, failed to mail my -/-/- ( paper ) billing, never emailed or contacted me regarding nonpayment. I called, they said to pay the purchases of $300.00, which I electronic paid - day later. They would consider removing the $25.00 penalty and $4.00 - fee. They failed to remove, I called they claimed ca n't reverse the computer action. I become frustrated, decided to paid off the entire billing which amounted to $1000.00 which included later -/-/- purchases ( which included the penalty of $25.00 and interest. I mailed a letter of complaint on -/-/2016 filing my ... |
Citibank Credit card billing statement December 16, 2016 - At the beginning of - 2016 I received a phone call from a collection agency stating that my Sears had been sent to collections. I had not been able to access any information about the card for a year, I had elected to get electronic statements but had not been able to see them for 14 months as of -. I was paying my bill through the electronic payment service provided by my bank. I do not know how long it took to process the payments because I could not access a statement.... |
Citibank Credit card billing statement December 16, 2016 - I made a $20000.00 payment on my Citi - AAvantage card. It was a direct transfer from my checking account. WITHOUT TELLING ME they placed a 15 day hold on this payment and then denied charges because I was over my credit line. I had to talk to - people and the bank to prove that they had the money ON THE DAY I PAID IT. Basically they collected interest on this money for 9 days. I was able to force them to acknowledge that, and to correct their error. But the the first person tried to tell me I had to wait 15 days, which is ridiculous because those transfers are relatively instantaneous... |
Citibank Credit card billing statement December 5, 2016 - I was issued a credit card at Macy 's but my address was incorrect due to an error of Macy 's. I made a credit card purchase of $24.00 but never received an invoice or billing statement. Macy 's referred my account to collection without ever sending a bill to my correct address, and has now added additional fees of $260.00 for a total due of $290.00. I have called Macy 's on -, -, -, -, and - attempting to rectify this collection issue and agreeing to pay the original amount charge of $24.00 and informed multiple representatives of my correct address. I have repeatedly a... |
Citibank Credit card billing statement November 27, 2016 - I had been using a Best Buy card, provide by Citi, and somehow became two months behind on my payments. They then called my mother, told her my balance, and allowed her to pay on it. I was under the impression that they could not do that. I 'm -, and have no information regarding my parents or their contact info.... |
Citibank Credit card billing statement November 26, 2016 - Citibank Home Depot Credit services enrolled me in paperless billing without my knowledge which caused me to not receive a paper statement in the mail informing me that I had a balance due. After 90 days, they called me to inform me of this and I promptly made a payment and closed my account. My concern is what negative impact this has caused on my credit score and rating. I have a personal attorney and he will be looking into this for me and filing the necessary legal action to return my credit score and rating to it 's previous state.... |
Citibank Credit card billing statement November 25, 2016 - ISSUE : NewCredit card issued by Citicorp for Costco. Must call Citicorp - number to pay bill and does not disclose my amount to pay each month. Unable to use my current checking account with - directly to pay. Used to be able to use - directly with Costco - credit card. Appears like restriction on banking.... |
Citibank Credit card billing statement November 17, 2016 - Citi credit card : I started to notice the discrepancy of Citi credit when I returned my shoes to - store and they reimbursed me, despite not showing up in my account to get this amount back again. I called customer service twice first waiting for half an hour and hang up and the second time too until a very rude assistant replied to me. I did my best in explaining to him that it is not dispute it is already reimbursed but their system does n't show credit it back. The conversation went on and on trying to make him understand and then he consented to credit it. After a while I browsed my ac... |
Citibank Credit card billing statement November 16, 2016 - I am disputing the late reporting 's on my credit report from Citi Bank. These reporting 's should not be listed on my credit because this is an error that Citi Bank has made, in not sending me a bill in the mail and if they were not sending me a bill, I should not be held liable for not making the payments on time. Here is my account of what has occurred, with a little bit of backstory : I started my own business. I opened a Citi Credit Card to purchase a few small items that I needed, since the card had a no APR for, I believe it was - or 18 months. My wife handles all the bills, so as th... |
Citibank Credit card billing statement November 6, 2016 - I have requested and itemized statement from Sears ( Citicorp ) several times from the starting of the account to the present. We still have not received an itemized statement. We want to determine why the balance is so high. Every rep. we have contacted at Sears has given us a different answer from they can not send us an itemized statement to they are sending one out. As stated above we still have not received on.... |
Citibank Credit card billing statement October 28, 2016 - Charged online purchase from Macy 's with Macy 's credit card. Received next bill with purchase on it. Returned the purchase before the due date and then made new purchases. On the next bill it showed previous balance $350.00, credits of - $350.00, new purchases of $200.00 and a late fee of $27.00. When I called, I was first told I was charged a late fee because I did not make a payment. When I questioned the logic, I was given the same answer. When I asked how I owed anything when I returned the first purchase, the representative took the late fee off the bill. This is not the first t... |
Citibank Credit card billing statement October 23, 2016 - Made a payment of $13.00 to the Citi Bank Card on -/-/16 ( Have a monthly $13.00 payment due every month from a recurring charge ) - -/-/16 got a late payment fee of $13.00 and a $0.00 finance charge fee for a late payment. I never got the statement and put my account as a late payment. They would n't credit my account because they said that they credit my account last -. Please investigate how often the statements get lost in the mail. I never got the statement. I pay my balance in full very single month. Why would I have a $13.00 late fee on a $13.00 charge? Als... |
Citibank Credit card billing statement October 13, 2016 - I have a Macy 's credit card account which has been in good standing since -. In -, - I purchased a dress for $100.00. In - I paid $30.00 to my Macy 's account and then later in -, I returned the dress and made a purchase of around $40.00. I was thinking that with the $30.00 payment and the return, I was probably about even and assumed I would receive a bill for the balance, if there was one. I have not used the Macy 's card since -. In - I reviewed my Fico score which is provided by - - - and I noticed that it had suddenly dropped from the mid - 's to ... |
Citibank Credit card billing statement September 29, 2016 - Citibank took over the credit card service for Costco members. I received a new Citibank Visa. Then, I received one statement and paid it. My FICO score is well over - because I pay all my credit card bills on time and in full. On the next Citibank statement I received, it showed an unpaid balance from a previous month, a late fee of $25.00, and interest of just over $7.00. Citibank claims I should have known the billing cycle was that payments were due on the - of the month. With only one bill having been sent, there was no " billing cycle. '' Clearly, Citibank is taking advantage o... |
Citibank Credit card billing statement September 29, 2016 - I paid off my Macy 's credit account with a money order for $350.00 at the - in - CA in -. The payment was processed and the employee kept money order and placed in drawer. My Macy 's statement comes - -, 2016 and upon close review, the payment I made with certified funds was reversed and interest charges attached to my account in the amount of $10.00. At no time has Macy 's ever notified me of an issue with the money order, no letter in the mail, no copy of the money order used. When I called, they tried to put the duty on me to prove the payment went through. I informed he... |
Citibank Credit card billing statement September 29, 2016 - signed up thru Home Depot account ( Citi group ) Payment was made thru this system. Received an alert for change on credit report, upon investigation it was determined this was the account that alerted. I received NO indication that this was an issue, however I continued to receive marketing materials from them. I contacted HD credit card services they initially stated that there was some problem in processing. Best they came up with was that the routing number information must have been entered wrong. No answer given was in any attempt to rectify this issue just excuses. Was forwarded up the ... |
Citibank Credit card billing statement September 29, 2016 - I had a account conversion from the Citi Advantage to the Citi Double Cash Card. I was told to call in at the year mark to have it converted because earlier it could not be done. I was told the $95.00 would be credited in full and instead I received $79.00. I called and got the run-around from an agent. I called back again and got a passive-aggressive agent that would not let me get a word in. Bottom line here she said I was going to receive an additional $22.00 and today I received an e-mail that reads I am receiving $15.00. Want to know why I am lied to?!? And there is a credit amoun... |
Citibank Credit card billing statement September 28, 2016 - I have a Home Depot credit card through -, and I have opted for online statements. I have a balance on it, and I have an overdue payment. The payment of $55.00 was due - -, so I am two weeks late. On - - I went online to schedule a payment. The online statement showed $130.00 due on - -. The amount of $130.00 includes the - payment, a late fee and the - payment. I scheduled a payment of $130.00 for - -. On - - Home Depot blocked my online access and shut off my credit card. I had no notice of this action until I attempted to use the card to purcha... |
Citibank Credit card billing statement September 24, 2016 - I was notified by Citibank that my universal card payment was past due. I never received the statement. I personally visited the nearest Citibank office in - - to request a copy of the statement so that I could review it and make immediate payment. An official at this branch advised me that they did not have access to this information and that I would have to call Citi directly. I called several contact numbers but the only response was that this was an attempt to collect a debt and how would I pay it? I have been unable to contact anyone at either Citi or AT & T Universal Card to reques... |
Citibank Credit card billing statement September 23, 2016 - I had a Preferred Thank you card with Citi which I cancelled when I was bill an annual fee. When I cancelled I agreed to continue my relationship and Citi offered me a no annual fee card which I agreed to take. Citi send me a written confirmation of the cancellation of the Preferred card cancellation. I just received the first bill on the new card and it contained a $95.00 previous charge ( The annual fee from the cancelled card ), a $25.00 penalty and a $3.00 interest charge. Citi deigned to reverse the charges after an hour call and said the $95.00 fee would have been reversed later... |
Citibank Credit card billing statement September 13, 2016 - I have a department store card with Macy 's, who is misapplying payments to their gain. The account has a regular revolving portion, but they also offer 12-month no interest promotions for large purchases. I have been told repeatedly that payments and credits get applied to the revolving account first. -/-/-, the balance due by -/-/2016 was paid IN FULL for all purchases that had not otherwise been returned by that date. We also paid and additional $100.00, which we were planning to allocate to the interest-free balance once payments posted. However, when we got our statement ( closin... |
Citibank Credit card billing statement September 5, 2016 - Citibank 's mobile app does not allow one to view payments or pending payments. This makes it more likely to submit double payments. There is no warning against submitting a double payment. This makes it likely that the credit card bill is double billed creating overdraft issues for the payment ( checking ) account. I had this problem and contacted both institutions ( Citi credit cards and the checking account ), but the double payment was never removed from Citi despite multiple calls. When I tried to make the next monthly payment, Citi said they reprocessed the double payment, and they cou... |
Citibank Credit card billing statement September 1, 2016 - I have a charge card with Home Depot/Citibank. I had a outstanding balance of $2.00 which I made a payment on time, in cash, at a Home Depot store. I Saved receipt. Citibank claimed they never received it. After calling three times to clear up. They continued charging my account interest payment for 2 months which they reported to credit agency as a failure to pay. My credit score went from - to -. I finally went to store and addressed the payment I made of $2.00 on -/-/16. They discovered the cashier applied my payment to wrong account. Called back Citibank with Home Depot m... |
Citibank Credit card billing statement August 28, 2016 - I submitted a complaint yesterday about this problem. Complaint No. -. This morning, a Sunday, at - I received another threatening call from Macy 's to pay my bill ( which was never received ) or else ; I explained the situation again and was told they mailed a bill to me on -, - ; how could I possibly receive it in - day since there is no mail received on Sunday. I have been getting these calls on a daily basis at all hours of the day and night, but it seems to me that since I told them originally last week that I never got a bill, they should have mailed me a bill at that time... |
Citibank Credit card billing statement August 25, 2016 - - - and Costco ended partnership. They transferred my card to Citi. 60 days later Citi sent me a statement with late charges saying I was late. I called them and they said I owed the $510.00. I asked them for what. They said it was money that was transferred over from - -. I told them I needed to know exactly what I spent it on. She said they would send it to me in a couple weeks. I told her I would pay the bill when I saw it. She said if I did not pay it right away it would hurt my credit. I told her that was ridiculous. I told her I would not pay any bill unless I knew what I s... |
Citibank Credit card billing statement August 24, 2016 - I am writing to express my concerns as to the transfer of the credit card services to CITI Bank. I have been a loyal Sears customer since -. On Saturday - - I received a letter from Citi writing that my account was past due and to pay $57.00 today. It also when on to say that the delinquency was being report to the credit bureaus. I could not believe what I was reading and in turn called - where I was greeted with the rudest people that I have ever talked to. I explained that I never received a bill from Sears or Citi bank the representative then said it was emailed to me. I then... |
Citibank Credit card billing statement August 17, 2016 - I received a bill from Citi - - showing a charge for new purchases in the amount of $870.00. As I use this card for my solar billing and my automobile insurance only, I could n't understand why it was so high. I also noticed that I was being charged interest in the sum of $7.00 I immediately called Citi Simplicity and asked why my bill was so high and why was I being charged interest. I was told that I did n't pay my - bill. I explained that the only reason I would't have paid my bill was if I did n't receive it. I told them they could and should check my history and they would se... |
Citibank Credit card billing statement August 16, 2016 - I had a promotional balance with Best Buy. The promotion ended and I did n't know about it. I contract the - number and was told it was to late and 2 months ago that they could n't help me. I was told the only way to get help was write a letter to a different department. I also found out I was n't receiving a statement paper or via email. I was told if I did receive the statements I would know of when the promotion was ending. I was however receiving a due date payment which I had thought this was my statement but it turns out it was n't. I did however completely pay off my bill minus the i... |
Citibank Credit card billing statement August 2, 2016 - I received my bill today and noticed my interest rate had suddenly gone up to 25.49 % from my usual 23.99 %. I reported Macy 's last year. I have been a faithful and loyal customer for the last 20 years. This company definitely holds political grudges. I have Never been late. I have paid by phone the last few months. I had a $85.00 minimum payment for the last few years. They are claiming I just recently charged $2800.00 on my card. They claim they were giving me a promotional rate. I have not used the card since -/-/- or -/-/-. This amount of $2800.00 has been on there for a c... |
Citibank Credit card billing statement August 2, 2016 - My credit card is Citi bank, In the end of - and very beginning of - 2016 I had $2000.00 dollars paid off to totally what I owed to my credit card ( over - - dollars, a lot of money ). On - - I found out they charged me $27.00 dollars for interest although I already paid off. I called them and a lady representative of Citi told me " You do n't have to worry about it anymore '' Then on - - they raised it up to $38.00 dollars as claiming what I " owe '' them. I called them again, they said they 'd schedule me a callback from the supervisor, but they never called ba... |
Citibank Credit card billing statement August 1, 2016 - Annual Detail Reports not available from Citi Bank Costco Visa for 2015. Citi Bank Visa will not provide complete data from the - - transfer for 2015. I have placed requests for a - ( - ) report for 2015 on numerous occasions and have yet to get an answer. They said they would have a supervisor call me back within 3 days, it is day 6 and never received a call. I called back and was on the phone for 50 minutes and was advised that once again, I would get a call from a supervisor in 3 days. No call as of yet. They are withholding vital information form their customers. I called - ... |
Citibank Credit card billing statement July 28, 2016 - On -/-/16 I made payment in full on my Citibank - - credit card. Today I logged into my Citibank online account to get a copy of the statement showing that my balance was paid in full. To my surprise, I could download the - statement, and the - statement, but not the - statement on which my payoff transaction would appear. I used the bank 's online Live Chat feature to contact them about the problem. Their representative, -, stated that they do not provide statements when the account has a zero balance, so no statement was generated for - 2016. I pointed out that I h... |
Citibank Credit card billing statement July 28, 2016 - I received several late fees, and realized without my consent or knowledge Macy 's changed my last name on both of my credit card account ending in # - & # -, which prevented me from receiving timely statement. Although I made payments on both accounts for due date - -, -, Macy 's is showing both accounts past due demanding I pay an addition $37.00 on each account or will report the accounts late with the credit bureaus. In addition Macy 's is demanding a higher payment amount for next cycle billing based on their internal errors which created a problem with accurate reporting... |
Citibank Credit card billing statement July 27, 2016 - I received at Citicard Visa card when Costco changed from - -. I have not, in two months received a bill and can not pay it. I have misplaced my card so they will not send me an emailed bill. I am waiting for a replacement card to be sent to me.... |
Citibank Credit card billing statement July 23, 2016 - On -/-/16 I went to - Macy 's Store, I went about my business shopping and being the frugal shopper I was checking out the sales. I approached the associate to pay my bill when to my surprise she said your account is close, I said you got to be kidding me. With the upset look on my face the senior agent next to her said to call their CSR. She was told that my account was closed because I did not pay -, she put me on the phone with the csr agent, and she said a statement was sent, I told her I never saw one nor a phone was made to me. I was told to restore my account I have to pay... |
Citibank Credit card billing statement July 21, 2016 - I made a purchase in the amount of $33.00 using my Citi Costco credit card. They billed me $34.00. I suspect they are adding small amounts to bills and hoping the additions wo n't be noticed by the consumers. I called the credit card company and got - in Maryland and he put me on hold and never came back.... |