Citibank Credit Card Complaint

Citibank Credit card department,

Billing statement Oregon

On -/-/16 I went to - Macy 's Store, I went about my business shopping and being the frugal shopper I was checking out the sales. I approached the associate to pay my bill when to my surprise she said your account is close, I said you got to be kidding me. With the upset look on my face the senior agent next to her said to call their CSR. She was told that my account was closed because I did not pay -, she put me on the phone with the csr agent, and she said a statement was sent, I told her I never saw one nor a phone was made to me. I was told to restore my account I have to pay this, which I did, but due to this they have reduce my credit line from - to - all because of -. Now I am a very good paying customer.


The purchases I made that day was $100.00, which I paid. Then I saw a watch for about $60.00 on sale andI bought it. However I had to return some of the clothing due to fitting reason, which will take care of some of the charges on the watch, and then I paid the difference of $11.00. However when I logged onto my macy account TODAY -/-/16, they had the nerve to charge me $2.00 in interest, ****it is not over a month and they added interest*****. However I called their billing department to complained and the agent was will waive the $2.00, principle matters to me, if Macy have their system to cheat and nickel and dime their customer that is ****NOT RIGHT*****. If you do a search with my purchases at macy, you will see all payment made on time and in big chunks of funds. What I want to see ****is my credit line restored back to where is was*****. All this for -, also I am considering in closing my revolving account with them, if they do not take responsibility of how I was treated.