Citibank Credit Card Complaint

Citibank Credit card department,

Billing statement North Carolina

I received a missed call from Citi - - 2017 stating there were purchases on my credit card ending - that were suspicious, and wanted to confirm if these were my charges. I told the Agent no, and that when looking at my past history from Citi card ending - - you can see that I do not do any purchasing what so ever with this card. And these are definitely not my charges. I do n't see how this could have even occurred because I keep my card in my possession at all times and I even use my at home personal computer when paying my monthly bill. I am a very loyal customer when It comes to making monthly payments to the creditor but they have not been loyal to me when It comes to protecting my information as a customer of theirs. When I paid my monthly payment to Citi on - - 2017 I did not see any suspicious charges on my statement and I always review my balance monthly. My monthly statement -/-/2017 balance was $1500.00 I made a payment on - - 2017 for the - minimum payment $32.00 which leaves a balance of


charges but when I got a agent on the phone I am told that a few of the charges had even taken place before - - 2017. I do n't understand why I was not contacted before - -, why the wait when you already know that I am a customer that do not have a pass history of making purchases. This should have been a RED Flag right that Instant that something was wrong, ( perhaps fraud activity ). Again as my history shows with this card holder I do not make purchases and I 'm sure they too can see this when reviewing my pass history with this card ending -. I was ask by the Agent to close this account so that she could open a new account with a different card number, I agreed to close the current account ending - with remaining balance of - subtracting the - payment I made on - - 2017 But when I asked for a confirmation statement with this card ending - emailed to me Citi agent emails me a balance including the fraudulently charges. I had been told by the Citi agent that these charges were declined and that they are not pending the charges on me and that they can see that I do not have any past history of purchases and that they do believe these purchases are not mine. - of the charges where even stated to be from -, I have a - phone cell provider. This is ridiculous I never have this problem with any other of my creditors. I am very careful of protecting my credit cards and keeping them in my possession. This should not have happened. I am not waiting for a investigation, Citi agent said could take up to - to 7 days. I should not have any interest charges or balance that included the false purchases amounts. I should have my correct balance after I made my payment on -/-/-2017. I have been told that a credit or refund will be credited to my account, and that I will be able to review my correct balance within - to 7 days. But I just still want this to be known of because I am concerned right now and I am not feeling Secured by Citi card Services. I will am sending as a attachment to this claim the email confirmation statement that was emailed to me from the Agent I spoke with after asking her to kindly correct my balance of the fraudulently charges on - -, 2017 Your submission, [ Case number : - ] in my previous submission to you all yesterday I left out the attachment and wanted to included it for better understanding purposes.