Citibank Credit Card Complaint

Citibank Credit card department,

Billing statement California

I paid off my Macy 's credit account with a money order for $350.00 at the - in - CA in -. The payment was processed and the employee kept money order and placed in drawer. My Macy 's statement comes - -, 2016 and upon close review, the payment I made with certified funds was reversed and interest charges attached to my account in the amount of $10.00. At no time has Macy 's ever notified me of an issue with the money order, no letter in the mail, no copy of the money order used. When I called, they tried to put the duty on me to prove the payment went through. I informed her that without a copy of the money order, I 'm not able to go to the bank and do anything and that they had an obligation to let me know of the issue 3 months ago when the payment was made not 3 months later by reversing the payment and charging me interest. It seems to me that Macy 's is in the habit of waiting an excessive amount of time and are not notifying consumers when issues arise with the payment. In this case, I explicitly asked the Macy 's customer service representative if they take money orders and stated yes and processed the payment and handed me a receipt. Based on this experience, who knows how may other consumers they have pulled this slight of hand and are charging back interest on purchases people believed to have been paid in full.