Review and Analysis of over 623 financial product complaints in Alaska
| Company | Complaints |
|---|---|
| Wells Fargo | 83 |
| Bank of America | 63 |
| Experian | 42 |
| Equifax | 39 |
| TransUnion | 29 |
| JPMorgan Chase | 24 |
| Citibank | 21 |
| Capital One | 19 |
| Ocwen | 16 |
| U.S. Bancorp | 15 |
| GE Capital Retail | 11 |
| Nationstar Mortgage | 11 |
| Wells Fargo & Company | 10 |
| Amex | 9 |
| Encore Capital Group | 9 |
| Portfolio Recovery Associates, Inc. | 9 |
| USAA Savings | 9 |
| AES/PHEAA | 6 |
| Navient | 6 |
| Barclays | 4 |
Colony Brands, Inc. Credit reporting incorrect information on credit report public record April 6, 2017 - I do n't have a Sears card anymore, I did n't Renew it. Montgomery Wards was in a bankruptcy OVER 29 years ago. I have ONLY 1 credit card. A - card. Not late on payments... |
Citibank Credit reporting incorrect information on credit report public record April 6, 2017 - I do n't have a Sears card anymore, I did n't Renew it. - was in a bankruptcy OVER 29 years ago. I have ONLY 1 credit card. A - card. Not late on payments... |
Loan Care Mortgage loan servicing, payments, escrow account April 3, 2017 - I am getting collection notices from a company call LoanCare that I am behind in my mortgage payments. I get a call each day, but the last digit on the phone number does not register on my phone.But I have an auto save on numbers calling in as proof. LOANCARE -, VA - I do not have any contractual relations with this company. Only collection notices, see attached samples. I pay my mortgage each month to another company on time.... |
U.S. Bancorp Debt collection communication tactics frequent or repeated calls March 22, 2017 - They called and said they are looking for my son. Their phone number is ( - ) -. They also called his Uncle. They called me over and over but would not divulge any information as they could only contact my son. I gave them my son 's number on numerous occasions. My Son is in a - program at the University of -. He said they continually call him while he is in lab doing research and because they never leave a message he just assumed it was a political or prank call. Regrettably at my urging he called them back. They demanded payment on a credit card bill we thought had been resolved ... |
NetSpend Corporation, a TSYS Company Credit card application processing delay March 20, 2017 - I started to activate my card and the customer service rep Asked my address which I gave and she said that is a - which Which was not allowed and I said it was on all my paperwork License etch. She no, I paused for minute to think if I should use Use my current address or my mothers as I was going there Because she -. Needed the card to purchase airline tickets as I don'tLike to use my bank debit card online. I wanted to think for a moment so I asked if could phone back And she said yes no problem Not bothering to tell me they Were in fact. Closing for the nite. I tried to get refund f... |
Citibank Credit card billing disputes March 18, 2017 - We have been dealing with a foreign vendor that has was not able to ship out a very expensive dog slat mill from purchase time in mid -. This vendor has been desperate to not refund the money and has said what it took for us to consider salvaging the deal. So we had a dispute with him and closed that dispute as he promised to get the merchandise to us. This vendor knew where we lived as he charged shipping as part of the original item quote. He still could not get it shipped to us and I filed a complaint with the CFPB back in - because my credit card company would not re-open the dispute... |
Wells Fargo & Company Bank account or service account opening, closing, or management February 2, 2017 - This a continuation of my response to Wells Fargo 's response dated -/-/2017. The actual federal laws that were grossly neglected to be followed are the following, - These laws make for an interesting read. Every bank officer I have spoke with outside of Wells Fargo has acknowledged these regs. and follows them to the letter. After considering the above mentioned one question keep burning threw my mind ... Why has Wells Fargo continued to deny these laws exist. Or why the branch manager told me that these laws do not apply to me.. The CFPB will, I am sure read these regulations and under... |
Citibank Credit card transaction issue February 2, 2017 - I purchased an item in - from a vendor in the -. This vendor knew we lived in Alaska and charged shipping at the time of purchase. Turns out that in - when finally ready to ship the product they dumped it off with a shipping company and never checked back up on it until I continued to follow up. Turns out they could not figure out how to ship it and a shipper that we mentioned shipped to Alaska was almost quadruple the price they charged us for shipping. I opened up a dispute with both paypal and my credit card company Citibank Costco Visa in -. Once the vendor knew there was a dis... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account January 13, 2017 - I pay my mortgage in 2 payments every month. The payments are made by the - of the month for the next month 's payment. For example, on -/-/- I paid $950.00 and -/-/- I paid $800.00 for a mortgage of $1000.00. I have been communicating back and forth with usbank about fees applied to my account for late fees. Most recently on a call on -/-/- I was advised that if I pay in partial payments, even if I pay the full amount before the due date, I am responsible if usbank does not apply the funds correctly from the suspense account. I was quoted, " that is the risk you win in... |
Aargon Agency, Inc. Debt collection cont'd attempts collect debt not owed debt is not mine January 13, 2017 - I noticed a hit on my credit monitoring site from Aargon Collection Agency. The original debt was from -, which I visited in -/-/2015 for an emergency repair. I paid at the time of service. I called - asking for information about the bill. They refused to provide me with an itemized bill, and told me to contact the collection agency. - did attempt to confirm my contact information. The wrong address and phone number ( not even close - in another state ) was on the bill. I expressed concern that I did n't think the bill was mine. They refused to discuss it and told me to call the col... |
Bank of America Credit card other December 29, 2016 - -/-/--/-/- I had a couple hardships and was not able to work as many hours in previous years. I kept in contact with my creditors, including Bank of America ( Acct # - - ), stating when I was able, I would resume payment on my account. In -/-/- Bank of America via FIA Card Services -. reported a - to the IRS with a -/-/- date for $23000.00, which I then revised my -/-/- taxes to include this - and have been paying the IRS for this forgiven debt income. In -/-/-, Bank of America started to report to the credit agencies that I have an open balance ... |
Capital One Credit card closing/cancelling account December 16, 2016 - Received - statement with annual fee assessed on -/-/-. Called Capitol One 's operator -/-/- upon bill receipt, since I have not used this card in almost two years I determined I did n't need it. Not a problem we will cancel the card. Followed up my telecom with a letter mailed -/-/-. Yesterday I received a - statement showing the previous annual fee charge with additional late fees etc. Called today, -/-/- and the operator said since I did n't pay the annual fee for the coming year I was assessed the late fees regardless of the fact I cancelled the card and the origi... |
Bank of America Credit card customer service / customer relations December 13, 2016 - On -/-/2016 I submitted an online payment of $7000.00 to Bank of America. Bank of America took $70000.00 out of my bank accounts. I have tried since -/-/- to get a refund but to no avail. I spoke to - - at claims to try and resolve the issue only to be told they have to wait 10 business days to refund my money. He informed me that on -/-/2016 that they would refund the money to - the account. A letter from my bank stating that was an incorrect payment did not expedite the refund.... |
ERC Debt collection cont'd attempts collect debt not owed debt resulted from identity theft December 6, 2016 - ENHANCED RECOVERY CO ACCOUNT NUMBERs : - - -/-/- -, -, FL - Phone : - ATTENTION TO DISPUTE DEPARTMENT : Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act ... |
Equifax Credit reporting incorrect information on credit report public record December 1, 2016 - There is no phone number to contact Equifax. They are the only of the - credit report agencies that have a bankruptcy listed and my score is low with them as a result. It should not be there and I 'd like them to remove it and update my score. I 'm in a rush because I have a boiler out in a rental property we own and it needs replacing. I need to get financing. Is it possible for you to help expedite?... |
Synchrony Financial Credit card identity theft / fraud / embezzlement November 28, 2016 - Synchrony bank the issuer of my sams club MasterCard will not apply a payment towards the balance, if made on the -, or the -. A payment made on these dates will reduce the balance, but will not be applied paying off the previous months balance to not incrue interest charges. A payment made between - of the month does not apply to the next month either. It is received but will not to any balance for interest consideration. They will charge interest on the previous months balance if that balance was not paid off between the - to the -. They 're terms and conditions do not explain... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report account status November 21, 2016 - Incorrect information on late payment by - was not corrected by Transunion as requested by -. - requested that each of the consumer reporting agencies to : " Delete the delinquencies from my credit report '' - did as requested but - and Transunion have not. This is my second complaint on this subject.... |
Experian Credit reporting incorrect information on credit report account status November 21, 2016 - Incorrect information on late payment by - was not corrected by E-perian as requested by -. - requested that each of the consumer reporting agencies to : " Delete the delinquencies from my credit report '' - did as requested but Experian and - have not. This is my second complaint on this subject.... |
PayPal Holdings, Inc. Credit card apr or interest rate November 17, 2016 - This letter is to file a complaint with PayPal as well as the Consumer Financial Protection Bureau concerning PayPal 's policy of allocating refunds on purchases to the general balance instead of applying directly to the cancelled charge. This has happened to my account twice in the last two months. The first incident was on my statement of -/-/16 for a charge of $210.00 to - on -/-/16 that was refunded on -/-/16 by - for $210.00. In this instance I was charged $22.00 in interest on an amount that had been refunded. I would like that $22.00 refunded as a credi... |
Capital One Credit card customer service / customer relations November 8, 2016 - I tried to pay my bill and was informed that my CC was closed unknown to me due to " fraudulent activity '', what was really happening is that Capital One was saying the money from payments was on my CC when it was n't taken out of my bank yet and my bank would reject Capital One so it would then be taken back from the card thusly resulting in an overdraft. Either way they " closed '' my account on the - of - without informing me prior, I called and wanted to know what was going on and they could n't and or would n't tell me anything. I had deposited $400.00 to start this card and paid... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account October 31, 2016 - In regards to my previous complaint - USBank was required to respond to my complaint on -/-/-, they provided me with - forms ( a claim form and affidavit which I have attached ). -On -/-/-, I had these documents notarized and faxed. -I called them on -/-/- and they stated that they had not received my documents. I refaxed and emailed them my fax reciept and the documents again on the same day. -On -/-/- I spoke with USBank to - in Fraud and was told that their e-fraud department would be getting in touch with me. I have not heard from USBank since and have not... |
Equifax Credit reporting incorrect information on credit report information is not mine October 28, 2016 - There is a recent new address on my report : - - - - -, - SC, - Also, there is a - credit card that was opened in - and not used since -. That was closed and it is still showing open.... |
Big Picture Loans, LLC Payday loan payment to acct not credited payment to acct not credited October 24, 2016 - - - contacted and would not identify who they were after I demanded it at least 3 times. They stated they were a law firm representing their company. They threatened my with taking me to court, which would result in costs over $5000.00. I also received a call from a so called process server asking I would be home between certain hours on a specific day, she never called or showed up as se said she would. I contacted the so called complaintent as well as my bank. Not only were there not any deposits made on the day they stated their client made, but there were also not any further attem... |
Equifax Credit reporting incorrect information on credit report information is not mine October 21, 2016 - Under the Derogatory Account section of my Credit Report appears - ( - ) for $1300.00. I have no idea what this is and it has negatively affected my credit score and ability to obtain a car loan. I have only - credit card a -.... |
Experian Credit reporting incorrect information on credit report information is not mine October 21, 2016 - Under the Derogatory Account section of my Credit Report appears - ( - ) for $1300.00. I have no idea what this is and it has negatively affected my credit score and ability to obtain a car loan. I have only - credit card a Visa.... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report information is not mine October 21, 2016 - Under the Derogatory Account section of my Credit Report appears - ( - ) for $1300.00. I have no idea what this is and it has negatively affected my credit score and ability to obtain a car loan. I have only - credit card a Visa.... |
Synchrony Financial Credit card identity theft / fraud / embezzlement October 17, 2016 - My ex-girlfriend explained to me she wanted to build her credit and had opened a credit card with Synchrony Bank who administers Care Credit for - and health related charges. She told me she had listed me as an authorized user on the account and asked me to charge my - on her card and pay her directly for the charges. This way she could build her credit rating which was poor. I agreed and had - performed and paid her several thousand dollars for those procedures believing it was her card alone and she was paying down the card as the charges came in. In reality, I later discovered she... |
Wells Fargo & Company Consumer Loan managing the loan or lease October 14, 2016 - The bank repossed my car for late payments. Even when I had the proof of being on time. They kept the car until they found the missing funds.... |
MoneyGram Money transfers fraud or scam October 11, 2016 - On - -, 2016 I did a Money Gram transfer through Walmart on - in the amount of $550.00 with a service fee of $11.00 for the purchase of a - puppy from - online and -. Their contact Phone : - - - - and email address : --. The money gram was sent out at - - - to - - - - - - - - in - - - He picked up the money gram the same day at -. He said he was getting ready to ship the puppy but requested a fee to rent a kennel in the amount of $700.00 in which we were told it was refundable once he receives the kennel... |
Experian Credit reporting incorrect information on credit report account terms October 10, 2016 - I have been trying to work with Experian to take off a debt can no longer be reported by Law. The length of time has passed. somehow, The date that has shown reported since, has changed. I provided a copy of a old credit report that shows the correct date. When I try to dispute with experian. they say they verify with the creditor. But they should just look at my evidence to show that the original creditor is not providing the correct information. I also saw that in just the previous month. It had been removed and then put back on with a later date to remain. This is very concerning because ex... |
Experian Credit reporting incorrect information on credit report reinserted previously deleted info September 28, 2016 - i have had a debt that was suppose to come off of my report - account was opened in - of - according to a previous credit report, it showed when it would be removed. the reporting agency also said during the most recent dispute they updated my information based on a previous investigation.. All I ever did with this account was give them documentation to prove that I did not owe the debt. and all they did was adjust the amount owed to a couple hundred less. upon reviewing the new credit report where it should have came off. they have now updated it to remain for another year and change... |
Wells Fargo & Company Credit card identity theft / fraud / embezzlement September 22, 2016 - -Wells Fargo harassed a - and violated both protective orders and his civil rights under the Fair Debt Collection Practices Act -Wells Fargo perpetrated --fraud and financial exploitation by creating a fraudulent line of credit, charged to a senior without his knowledge, understanding or any benefit to him, and then collected from him on it despite his protests -Wells Fargo showed bad faith, taking from -/-/- to -/-/- to " investigate '' the elder-fraud, then stated that there was no fraud, then stated there actually was only when told that an advocate would not waive - -... |
Citibank Credit card unsolicited issuance of credit card September 21, 2016 - - used to have an arrangement with - that allowed customers to use an - card to charge purchases and act as their membership card. In 2016, they changed that relationship to Citi and now use their - card. However, in doing so, they somehow instructed Citi to issue me a credit card in my name. I neither asked for nor applied for a - card with Citi, but - showed up in my mailbox. Since I already have a -, I destroyed the new card. About 6 weeks later, I got a call from Citi demanding that I pay my past-due bill. Having never used their card, nor having received any statemen... |
Experian Credit reporting incorrect information on credit report reinserted previously deleted info September 13, 2016 - have had a debt that was suppose to come off of my report -. account was opened in - of - according to a previous credit report, it showed when it would be removed. the reporting agency also said during the most recent dispute they updated my information based on a previous investigation.. All I ever did with this account was give them documentation to prove that I did not owe the debt. and all they did was adjust the amount owed to a couple - less. upon reviewing the new credit report where it should have came off. they have now updated it to remain for another year and changed th... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account September 9, 2016 - When I am late on my mortgage payment to Wells Fargo I have in the past added the late fee, which is $25.00, so that I am current. For the last 3 years I have had to battle with them to get them to record this as a late fee instead of subtracting it from my loan balance. When they do that they say I owe the fee and it just piles up. I call them to tell them to fix it and all I get is it will be done but it rarely gets fixed. They say I owe $200.00 now in late fees but the truth is I owe only about $75.00 because I quit making those payments when I realized nothing was getting done. I hav... |
Citibank Prepaid card managing, opening, or closing account September 7, 2016 - I received - prepaid citi debit cards as a gift from my employer. Unfortunately I misplaced the cards and did not find them until a week after they expired. I contacted the agents at - who claim the funds have been " forfeited '' and can not be reissued. The URL is -. It is a Visa debit card. According to the page at : - it looks like I should be able to get reissued funds, however the agents claim it is not possible.... |
TransUnion Intermediate Holdings, Inc. Credit reporting incorrect information on credit report reinserted previously deleted info August 29, 2016 - I have had a debt that was suppose to come off of my report -/-/-. account was opened -/-/-. according to the credit report last year, it showed when it would be removed. the reporting agency also said I made a payment when I did not. all I did was give them documentation to prove that I did not owe the debt. and all they did was adjust the amount owed to a couple hundred less. upon reviewing the new credit report where it should have came off. they have now updated it to remain for 4 more years and changed the dates for updated and dates closed to -/-/-. SAYING OPENED ON THAT D... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account August 9, 2016 - Inadvertently missed a mortgage payment at Wells Fargo. Received +/- 15 robo calls at all hours. On picking up and saying hello, the line went dead. Finally, on Sunday - -, a live person was there and explained the issue which I corrected online immediately.... |
Bank of America Bank account or service account opening, closing, or management August 1, 2016 - I set up a business account with Bank of America. I confirmed that I needed a $2000.00 balance to avoid fees. I left it for 4 years. When I came back I found that they changed the minimum to $3000.00 and charged me about $700.00 in fees. There is no recourse apparently.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account July 25, 2016 - I am frustrated with this entire financial system. I grew up in financial difficulty. From before I could remember, my credit has been in the gutter. I have been trying extremely hard for MANY years to pull myself from the bottom, but with each loan or credit card coming with an interest rate significantly higher, or even double the national average, it is extremely hard to keep up. I am a member of the military and have been for the past 20 years. I have managed to buy a home and - cars, but at higher interest rates than even my most junior subordinates. Even demonstrating an ability and w... |
Wells Fargo & Company Consumer Loan managing the loan or lease July 23, 2016 - - and Wells Fargo repeatedly attempted to charge late fees and service fees. The loan was supposed to be - percent interest over two years. The account was setup to pay the monthly payment on auto-pay, which worked for a time and then stopped working even though funds were available. They attempted to charge my account the full amount due along with late fees. All late fees were reversed, but this happened multiple times after I was assured it was fixed. Now the account is closed and I am no longer allowed to schedule repeating payments. I have paid the off the balance of the account and... |
ProCollect, Inc Debt collection communication tactics used obscene/profane/abusive language July 7, 2016 - This man was talking over me and I was asking for general information about the debt that he is trying to collect. - - from ProCollect... |
Bank of America Credit card identity theft / fraud / embezzlement June 30, 2016 - My card was delicned last friday! I evidently missed mays payment of $150.00. I sent $200.00 thinking that covered it. Why, I was not using my card. it had been shut off due to some type compromising in the system. So I was using my wells fargo card all month. Then you sent a new card finally. Then the chip did not work. more declining! So I had just got the new card when it was declined again while in new mexico. IF you research my account history, I charge up to $3000.00 a month average and pay in full each month. so you shut off my card for one small amount during a period of issue a... |
Citibank Bank account or service account opening, closing, or management June 27, 2016 - I opened my CitiGold checking account -/-/2016. I signed up for it because I saw a bonus promotion that promised - citi thank you points miles would my account. To receive the bonus, I was supposed to make a least one bill payment per month for two consecutive months within 60 days of opening the account. After I completed these requirements, I asked Citi customer support when I could expect to receive the promised points. I received a response that contained this : " Upon review of your account ending -, I can confirm that you were not targeted for any promotions for the opening of yo... |
AmeriCollect Debt collection false statements or representation attempted to collect wrong amount June 20, 2016 - I am filing this complain against AMERICOLLECT INC and - - - for unfair business/collection practices. I received a collection notice -/-/- regarding an unpaid medical bill that I was not aware of. When I called the collection agency, they only wanted my information and immediate payment. Frustrated, I told them that I was not aware of this bill and they should not be collecting it therefore, I will not be providing any further information to them. right thereafter, I called my doctor 's office to voice my surprise and frustration regarding the situation. I was told that there ... |
Amex Credit card advertising and marketing June 15, 2016 - After submitting a complaint Amex ( or their computer ) sent what appears to be an automated response to my complaint that did not even address the specific issues I raised.Please review and respond to the following specific issues : Amex solicited me with an offer using their data base. Before activating the card, I asked the agent to confirm the terms and conditions of the offer ; specifically if I was eligible. I was told I was eligible and I have a recording of the call. I fulfilled the terms and conditions yet Amex denied the benefit. Amex has the data base, they knew or should have known... |
Synchrony Financial Credit card other June 7, 2016 - I purchased a - with a no interest promotion through Synchrony bank -/-/-. My regular payment is $160.00. I made $200.00 payments on -/-/-, -/-/-, -/-/-, -/-/-, and -/-/-. I was just told I can not pay ahead. I have to make a payment once a month before the - of the month. I also can not set it up for autopay. They want me to physically go in and pay it because if I miss it, they go back and charge me interest on the ENTIRE AMOUNT from day -! There is also no grace period days. Something is SERIOUSLY wrong with this company b... |
Bank of America Mortgage loan servicing, payments, escrow account June 1, 2016 - In paying my mortgage, when I make payments ahead say on the first of the month, and then another payment on the - of the month, and another on the - of that same month- they charge the full amount of interest each time even though it is 2 or three months ahead of the scheduled payment. I also found out that this is almost an interest only loan, which I definitely did not want. They also say there is no prepayment penalty, but I am only allowed to make payments 3 months ahead?? When I tried to refinance with bank of America a couple of years ago, the loan officer I spoke with said he was... |
Amex Credit card advertising and marketing May 31, 2016 - I was solicited by American Express to open a credit card. The offer promised - - - points in compensation for spending - dollars on the card in 3 months. When I received the card, I called the activation number and confirmed the terms and conditions.Amex solicited me, I was told I was eligible, and fulfilled the terms and conditions. The points were not awarded to my account. I contacted Amex, they claimed I was not eligible because " I had a similar offer in the past ''. Amex solicited me. I acted in good faith and confirmed the offer. I fulfilled the terms and conditions. Obvio... |
Alaska Commission on Post Secondary Education Student loan can't repay my loan can't get flexible payment options May 26, 2016 - Currently have an Administrative Wage Garnishment in effect that is 25 % of my biweekly pay. This went into effect without knowledge of a summons. Contacted Alaska Commission on Post Secondary Education ( ACPE ) about the issue, and was told that they were able to proceed even without my presence or knowledge. Attempted to negotiate a payment plan, but was declined. ACPE told me the only way the garnishment would be lifted is if paid in full. Their other alternative was filing for a reduction from 25 % to 15 %. Filed the proper paper work and was denied even that. I am in a place where I can p... |
First Credit Services Inc. Debt collection disclosure verification of debt not disclosed as an attempt to collect May 25, 2016 - I received a phone call - in the morning in - -. The person told me I owed money for a gym membership that I did not pay for 3 months since - -. I normally paid $15.00 per month and the gym membership was on auto pay from my credit card. I did not received any notice of non-payment from my gym. The collector also continued saying I owed $100.00 for the 3 months of missed payment. My membership was $15.00 dollars a month and now is it $100.00?!?!?!? I asked why there is a huge increased, the collector responded for msc fees added to the account. The priced double. The col... |
M&T Bank Corporation Mortgage settlement process and costs May 18, 2016 - Paid off mortgage in full on - -, 2016, received a deed of reconveyance which was incorrect according to the State of Alaska Recording office. The Recording office sent it back with instructions on how to do it correctly on - -, 2016. I have still not received the corrected deed of reconveyance from the mortgage company and neither has the recording office. It has been almost two months.... |
USAA Savings Debt collection cont'd attempts collect debt not owed debt was paid May 11, 2016 - I had Auto Ins with USAA. I had my monthly payments charged to my USAA credit card, I paid my credit card each month. Last - 2015 I had a double billing. Instead of approximately $62.00 ( a normal single month ) it was for $120.00. I was told they had changed the way their billing was done and the double payment was for the months of - and - 2015. It was a one time double billing. I also have it in writing from - of their Customer Servicer Reps. I paid this double billing on - -, 2015. I sold my car at the end of - 2015 and notified USAA right away and cancelled my ins... |
Bank of America Credit card application processing delay April 26, 2016 - On - -, 2016 a final payment for the credit card debt was processed by Bank of America for $5200.00 along with a handwritten note on the reimittance to close the account BEFORE the annual fee would be charged in the following month. The instructions were NOT followed and the account was charge for an $75.00. I have tried to call them to ask them to read the note, refund the $75.00 and close the account. they have refused. I believe this is clear example of the misleading practices by bank of America in an attempt to generate more income off of consumer eventhough they have been ins... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure April 25, 2016 - My ex-wife tried to refinance her home, the home had a 2nd on it from HFC. The loan would go through because HFC reported that I still owed money on the loan. HFC reported that I owed $5000.00, plus interest for the last 5 years, meaning I owe them $10000.00. The 2nd from HFC was included in my bankruptcy 5 years ago. The debt was paid and the bankruptcy court sign off on my case about 5 years ago. I believe that HFC is acting in bad faith by not accepting the payoff, in addition they have had the 5 previous years to notify me of this debt, they have n't, nor does a failure to pay a debt... |
USAA Savings Mortgage loan servicing, payments, escrow account April 20, 2016 - On - -, 2015 I paid off my mortgage to USAA Fed Savings Bank, - -, T-. - is the loan manager. After many calls and - certified letter, neither company has produced a recordable loan cancellation notice to the Court House as of today ( a year later ). I constantly get excuses and different people at both institutions who say they will help, but they will not return my calls, emails or letters. I need help in getting this notice as it is holding up my mother 's probate. ... |
TD Bank US Holding Company Credit card customer service / customer relations April 12, 2016 - My problem is with TD Retail Card Services. My husband purchased me a ring on a special finance ( 0 %, interest deferred ). He than traded it up 6 months later, they had a special of 8.9 on that. I am making payments on line, At the time of the payments I send an email requesting them to allocate the extra - all to the account that I have indicated in the email ( deferred interest account ). They have yet to do this since -/-/- payment. I have sent numerous emails and called. Since my husband obviously did the purchase with out my knowledge ( they were gifts ). They would n't speak to ... |
Experian Credit reporting incorrect information on credit report information is not mine April 11, 2016 - You asked - questions. 1. Yes. 2. No. My credit report has someone else 's SSN and lists a place I have never lived. My homeowner 's insurance went up. I called the insurance company several times, and FINALLY one person would tell me why ( sort of ). She said it had something to do with my credit score. I paid off my house and have no debt, and I can only suspect that is why. One company told me I had E-CELLENT credit, but somehow my credit score increase my homeowner insurance by several hundred dollars. No one will speak with me at the credit company or the insurance company about the t... |
Experian Credit reporting unable to get credit report/credit score problem getting report or credit score April 8, 2016 - Experian refuses to provide a live person to assist with purchase of credit report over the phone. I am visually impaired and their online webpage forces consumers into recurring billing platforms. I do not want this. I called and was told I would have to use automated system. I placed a fraud alert on my account and still these agencies are causing me continued stress and unnecessary high interest with their alleged scoring platforms and duplicate inquiries on my credit report. These companies are continually destroying the - economy. what is the CFPB going to do to fix all these problem... |
Wells Fargo & Company Mortgage settlement process and costs April 7, 2016 - My problem is with Wells Fargo reverse mortgage department. I was appointed the personal representative for my mothers estate and have been attempting to resolve the reverse mortgage with Wells Fargo for close to a year. I have followed all the guidelines set forth by Wells Fargo and they continue to stall, request documents many times over, tell me they have everything they need and then a week later ask for something new. The requests come - at a time. I do n't think they know what they are doing. I need some help. Thank you ... |