USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Alaska

On - -, 2015 I paid off my mortgage to USAA Fed Savings Bank, - -, T-. - is the loan manager. After many calls and - certified letter, neither company has produced a recordable loan cancellation notice to the Court House as of today ( a year later ). I constantly get excuses and different people at both institutions who say they will help, but they will not return my calls, emails or letters. I need help in getting this notice as it is holding up my mother 's probate.