Citibank Prepaid Card Complaint

Citibank Prepaid card department,

General purpose card Managing, opening, or closing account Alaska

I received - prepaid citi debit cards as a gift from my employer. Unfortunately I misplaced the cards and did not find them until a week after they expired. I contacted the agents at - who claim the funds have been " forfeited '' and can not be reissued. The URL is -. It is a Visa debit card. According to the page at : - it looks like I should be able to get reissued funds, however the agents claim it is not possible.