Wells Fargo & Company Consumer Loan Complaint

Installment loan Managing the loan or lease

Wells Fargo & Company Consumer Loan department,

Installment loan Managing the loan or lease Alaska

- and Wells Fargo repeatedly attempted to charge late fees and service fees. The loan was supposed to be - percent interest over two years. The account was setup to pay the monthly payment on auto-pay, which worked for a time and then stopped working even though funds were available. They attempted to charge my account the full amount due along with late fees. All late fees were reversed, but this happened multiple times after I was assured it was fixed. Now the account is closed and I am no longer allowed to schedule repeating payments. I have paid the off the balance of the account and no longer owe them but feel that the entire scheme was designed to steal extra money and they should be held accountable.

Wells Fargo & Company customer in Alaska
Jul 23, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with monetary relief

Consumer disputes how Wells Fargo & Company handled their complaint

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