Loan Care Complaints

Loan Care consumers have reported over 689 official complaints. Out of the 689 consumer complaints against Loan Care, 17% were disputed by the consumer (i.e. the consumer was not happy with how Loan Care responded to their complaint) and 98% were processed in a timely manner. 1% of consumer complaints against Loan Care resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

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New Loan Care Consumer Complaints


Loan Care Mortgage loan servicing, payments, escrow account

April 13, 2017 - my mortgage company which is meant to be paying my property taxes has not paid -/-/- and are late paying 1st installment of -/-/-, they are showing an amount of $5900.00 paid twice a year in the amount of $2900.00 each payment, they only paid $710.00 but they showed on my account they were releasing $2900.00, im now delinquent with the -/-/- payment which is short $2000.00 as i received bill for $340.00 which i personally paid. I have been emailing and calling them since -/-/- and i get no answer from them each time...

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Loan Care Mortgage loan servicing, payments, escrow account

April 12, 2017 - URGENT! I want LoanCare to pay the HOA fees as agreed before I loose my home on -/-/- due to a foreclosure sale. I received the following email on -/-/- and I need clarification : Good Morning - - The client has informed us that they will not be paying the outstanding HOA dues in the amount of $ - on a $ - loan. Also, the client is aware of the sale on -/-/-, and are well aware that CA is not a super lien state. Thank you - - Mortgage Resolution Specialist- Default LC-Foreclosure Department LoanCare, - O : - F : - - : -- - : www.myloancar...

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Loan Care Mortgage loan servicing, payments, escrow account

April 10, 2017 - My loan transferred to Loan Care in -. They boarded the loan incorrectly saying that I did not have a homestead exemption. They failed to notify me and failed to maintain my homestead exemption per RESPA requirements. I have now overpaid my taxes by over $1000.00 since - and they continue to raise my escrow payment. I had to go work with the - County Central appraisal district on my own to the the exemption updated for - and -, however they would not do anything for me on - and -. I expect Loan Care to fund my escrow account for - and - for the amount I was overpai...

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Loan Care Mortgage loan servicing, payments, escrow account

April 10, 2017 - My home mortgage account was with - Bank and it was sold to LoanCare -. I recieved a notice from - bank about a month and a half ago informing me of this. I have not received any correspondence at all from LoanCare -. I am concerned after reading reviews about this new company that this is their common practice to trap people into paying unnecessary fees....

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Loan Care Mortgage loan servicing, payments, escrow account

April 6, 2017 - I used my lender 's online site this month to pay our monthly mortgage payment. I noticed that our payment had increased by $120.00. The increase was in our escrow. I had to call three times and still I do not have an answer that I understand or feel confident in. The first individual that tried to help me did nothing but babble and I soon discovered that she had no idea what she was telling me. I asked to speak with somebody else and she said, " I will be more than happy to help you with that '' and hung up. I had to call back, and maneuver through the labyrinth that is their automated syst...

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Loan Care Mortgage loan servicing, payments, escrow account

April 5, 2017 - We bought our home and it closed escrow on -/-/-. The home belong to - it was a bank own property. We got a home loan with - the loan was set with out impounds just paying principal and interest. On -/-/-, I received a letter stating that an escrow account had been set up for a loan because some taxes were owed. I called the mortgage company and sent them proof that i am up to date with the taxes and insurance. I found out the taxes were owed by - please see attached tax statement. On -/-/- - sold my loan to Loancare who raised my monthly payment from $1200.00 to a...

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Loan Care Mortgage loan servicing, payments, escrow account

April 5, 2017 - I contacted my mortgage company Loancare regarding removing PMI and they are saying it can not be removed until 5 years. I closed on mortgage -/-/-, so we are at the 5 year point but now they are saying it has to be done when I make my -/-/- payment, which was done on -/-/-, but say still can not be removed yet. I requested a payoff statement because I would rather just pay mortgage off to not be ripped off anymore and they stated " that function is not available '' hence not giving me final payoff amount which of course will continue to accrue interest until they figure out how...

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Loan Care Mortgage loan servicing, payments, escrow account

April 5, 2017 - In the early part of -/-/- we changed insurance companies because we got a better rate by combining our homeowners with our auto insurance. We prepaid the premium, cancelled our old insurance and notified Loancare. We asked them to remove the old insurance from our mortgage escrow payment since we now pay it directly from our bank account and sent them proof of coverage. They refused to accept our mortgage payment unless we also included our old insurance premium even though they have the verification of coverage from our new insurance. We are currently a month behind in our mortgage beca...

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Loan Care Mortgage loan servicing, payments, escrow account

April 4, 2017 - When we first purchased our home we had a great lender, then of course our mortgage was sold like any other. Ever since -/-/- we have had nothing but issues. This new lender paid too much for our property taxes and then it took forever to fix that and now it 's on I 'm going process of them trying to raise our mortgage when nothing has changed. I have verified with the county and also the home insurance and every source I needed to, to see why they changed our payment. They originally told us it was the interest that went up which is false because we have a fixed rate for 30 years. Then o...

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Loan Care Mortgage loan servicing, payments, escrow account

April 4, 2017 - $1600.00 was removed from my checking account with - Bank in error, on -/-/-. On -/-/- I notified LoanCare Servicing, and provided documentation that the payment had cleared. As a side note, my mortage payment due for that month was -, so I have no idea where the amount taken was coming from. On -/-/- the mortgage payment from the correct checking account with - was posted at LoanCare. Meaning duplicate payment was made. I 've attempted to have funds returned to the - account since -/-/-, have called 5 times, -/-/-, -/-/- - at which point the issue w...

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Loan Care Mortgage loan servicing, payments, escrow account

April 4, 2017 - I have our monthly mortgage to be set to a monthly draft on the - of the month currently through Loan Care and it was through - prior to - set for the same monthly draft date. - always sent through the payment request on the - and it would show pending on that day through our bank account, per my verbal agreement with Loancare that we set up after receiving a phone call that our mortgage had been sold after we were already two months behind on payment. I was told I would have received a letter. However, I never received a certified letter stating that and that would be the expec...

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Loan Care Mortgage loan servicing, payments, escrow account

April 3, 2017 - I am getting collection notices from a company call LoanCare that I am behind in my mortgage payments. I get a call each day, but the last digit on the phone number does not register on my phone.But I have an auto save on numbers calling in as proof. LOANCARE -, VA - I do not have any contractual relations with this company. Only collection notices, see attached samples. I pay my mortgage each month to another company on time....

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Loan Care Mortgage loan servicing, payments, escrow account

March 30, 2017 - A mortgage I have on my home was recently taken over by Myloancare.com. They have been very difficult to communicate with since dealing with them. We attempted to make a payment and recieved an email confirming that a payment had been recieved, but we have not yet seen the money deducted from the bank account that I authorised them to use. I feel like I am being set up for them to forclose on my home and feel helpless to do anything about it....

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Loan Care Mortgage loan servicing, payments, escrow account

March 29, 2017 - Hello, Our mortgage is in good standing and was recently transferred to a new provider. We requested specific information regarding our accounts PMI. We wanted to know what our monthly cost is and if it could be eliminated from our account due to our good standing and additional principle. In the event our account did not the correct debt ratio, We wanted to know how much additional principle would be required to eliminate PMI. We called to make this request and was told to contact the organization through their website. We contacted several times through the website, received a tracking num...

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Loan Care Mortgage loan servicing, payments, escrow account

March 29, 2017 - We are asking for your help! My husband and I recently purchased our first home in -/-/-. Our servicing companies have changed several times but currently transferred to LoanCare LLC in -/-/2016. We made our initial -/-/- payment to Loancare, but our -/-/- payment was returned due to NSF, ( the payment took up to 5 days to clear the bank so other auto-pay transactions caused payment to be returned ). When we realized the -/-/- payment was not successful, a double payment was made by phone to the institution to cover -/-/- and -/-/- 's payment ( payment in the am...

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Loan Care Mortgage loan servicing, payments, escrow account

March 28, 2017 - I received a letter from my current mortgage company about the transfer of my loan to loancare with the new account number and the effective date of -/-/-. I have n't heard or received a letter from the new mortgage company....

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Loan Care Mortgage loan servicing, payments, escrow account

March 27, 2017 - My mortgage servicer, Loancare, paid taxes from my escrow account twice, each for a different amount, in -/-/2016. The result was that the escrow account was overdrawn. The tax assessor 's office only has a record of Loancare making a payment once. Loancare is now charging me the difference in my escrow account on a monthly basis. The previous mortgage payment was $2000.00 and the new payment is $3400.00. I have contacted Loancare several times regarding this and they have not yet provided a correction or explanation....

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Loan Care Mortgage loan servicing, payments, escrow account

March 25, 2017 - My mortgage is currently held by - via Loancare at -, -, VA. I received a letter dated -/-/- from Loancare stating that my escrow account was short $2500.00. I found out that my homestead exemption had been filed in the wrong county and had the error fixed. I then provided Loancare the exemption details in an email dated -/-/-. I heard nothing for two weeks. I called on -/-/-, and was told they needed a copy of the bill they had sent me. I provided this to them in an email -/-/-. I waited again and heard nothing. On -/-/-, I called and was told they " needed...

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Loan Care Mortgage loan servicing, payments, escrow account

March 25, 2017 - Starting from the date this company has purchased my mortgage, they have a practice of taking my extra principal payments and placing the amount in suspense, thus depriving me of the interest reduction on my loan. They hold my money free of interest and do who knows what with it....

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Loan Care Mortgage loan modification,collection,foreclosure

March 24, 2017 - I recently contacted - approximately on or about -/-/- to request an affordable Home Modification Plan as a result of circumstantial medical hardship. - approved/granted me a Trial Modification Plan on or about -. Trial Modification period was for -/-/-, -/-/-, and -/-/-. Surprisingly, in the middle of the Trial Modification Process, the new Bank, LoanCare made contact with me by letter on or about -/-/- to inform me that my mortgage loan had been transferred. Confused, I contacted the bank, LoanCare with questions and concerns regarding the security of my hom...

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Loan Care Mortgage loan servicing, payments, escrow account

March 23, 2017 - I unfortunately have my mortgage through LoanCare LLC. We bought our home in -. This company did not pay our taxes in -, and we had to call multiple times to have them pay in -. Well our - tax statement comes out and low and behold only our - taxes that were paid are in that statement. We should have a statement with both - and - taxes that were paid. I have reached out to them 4 times with this issue and no resolution. It has been " sitting '' with the tax department for the last month and a half and nothing has come of it. The customer service reps are rude and nasty and...

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Loan Care Mortgage loan servicing, payments, escrow account

March 22, 2017 - Since we stopped receiving e-statments in - of 2015, we have reached out to -Loan Care many times via phone and via their website to update our contact information ( phone, email, mailing address ), yet our updates are continuously not applied, resulting in us not receiving important information about our payments being increased which then lead to two months of our automatic payments through our bank being insufficient, causing - reports of 30 day 's past due being put on our credit report. -Loan Care never contacted us via phone or email to inquire why mail from the property wa...

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Loan Care Mortgage loan modification,collection,foreclosure

March 21, 2017 - I was denied loss mitigation because I had received loss mitigation before....

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Loan Care Mortgage loan servicing, payments, escrow account

March 21, 2017 - Loancare A Service Link Company purchased my loan from - -/-/-. My mortgage payment to include hazard insurance, PMI, and County taxes ( everything listed and covered in escrow account ) was $1500.00 upon their purchase of the mortgage from -. I received a letter from Loancare -/-/- stating that I had an escrow shortage of approximately $210.00. I contacted Loancare via phone on -/-/- informing them that I had changed my insurance carrier to - who had notified me that they have forwarded the coverage documents to them ( Loancare ) already and that the insurance with...

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Loan Care Mortgage loan servicing, payments, escrow account

March 19, 2017 - The note on our home located in - California allows us to pay our mortgage to LoanCare right up to the -/-/- of the month, I pay it through my bank with online banking so I 'm never late. however despite paying LoanCare on the fifteenth of the month they always send me a late payment notice demanding and extra $50.00 as a late fee multiple times with a letter, however, we are not late. If I thought there was a problem with my bank then I would file a complaint with the Controller of the Currency, but my bank pays everything on time as reflected in my credit report scores. I have alre...

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Loan Care Mortgage loan servicing, payments, escrow account

March 19, 2017 - - - sold my mortgage to -. I have been paying $50.00 to $100.00 more on my mortgage every month for at least 3 years and maybe more than that yet it seemed as if the principal never went down. So then - sold my loan to Loancare. I did n't even get one payment in and they raised my payment yet I know taxes did not go up because the value of my condo has gone down. It was one of the first payments of the year and they found a way to bilk me out of almost $200.00 because they say there was n't enough money in escrow. Of course there is n't it was only - so nothing had accrued...

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Loan Care Mortgage loan servicing, payments, escrow account

March 19, 2017 - When I closed on my mortgage, I had the flood and home owners insurance set up to be paid out of my escrow account and paid accordingly so there would be enough to cover these expenses. My loan was sold to another servicer ( Loan Care ) and they did not pay the insurances when they came due. I sent 2 emails to them getting a computer generated response stating within 5 days somebody would contact me, it did NOT happen either time. I spent nearly an hour talking from person to person trying to get this resolved and finally got hung up on. My insurance agent and I called again, this time we faxe...

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Loan Care Mortgage loan servicing, payments, escrow account

March 17, 2017 - I have an FHA 203 ( k ) loan for a major home renovation. My original bank sold the servicing of the loan to LoanCare. We have submitted a draw request which was subsequently approved so a check was mailed. Unfortunately the check bounced. It has now been 4 days since I notified the bank and there is still no resolution. My Contractor has written checks to pay the subs that have done work on the house and now those checks are bouncing. Not only does this affect my Contractor, but now he is losing credibility with the subs and impacts their desire to want to continue to work on my project which...

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Loan Care Mortgage loan servicing, payments, escrow account

March 17, 2017 - My originating mortgage company ( - ) sold my load to LoanCare LLC in -/-/2017. I had already made my payment to - for -/-/-. When I was informed of the transfer, I called Loancare to make my -/-/- payment, At first, they refused to accept payment for -/-/- as they were still waiting for paperwork. Once they received the updated paperwork, i called to make the -/-/- payment, and they refused to take it, as they wanted -/-/- first. I informed them that -/-/- was made to -. And that i was paying -/-/-. I called in that payment on -/-/-, received...

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Loan Care Mortgage loan servicing, payments, escrow account

March 15, 2017 - This is in reference to complaint # - that you do not allow the complainant to update information. I just received a collection call on my account that the company stated they would put on hold prohibiting any collection calls. The last person at LoanCare explained that when the IRRRL was processed, my escrow of $ - was merged into the payoff. That is why my monthly payment was too high because my escrow is showing a negative balance, and now I am paying interest on the escrow amount added to the refinanced principal. PLEASE follow up and contact the company to stop the collection calls....

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Loan Care Mortgage loan servicing, payments, escrow account

March 15, 2017 - On -/-/-, Loancare, LLC disbursed $840.00 to my homeowners insurance group, -. On -/-/-, I notified Loancare that they had over-paid the -, as the premium had dropped by $160.00. I asked that they perform an escrow reanalysis to ensure that I am not continuing to over-pay into escrow. I followed-up in -/-/- via telephone to ask if the reanalysis was performed, and they stated that I needed to fax a copy of the new premium, which I faxed over the next morning. I called again at the beginning of -/-/- to understand where we were with my request. They stated that alt...

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Loan Care Mortgage loan servicing, payments, escrow account

March 14, 2017 - Mortgage company " Loancare '' was sent my mortgage payment -, 2017 and has yet to apply the funds to my loan account. I have sent them the required documents showing that my check was cashed by there bank, however ; they still have n't resolved the issue. My bank as well as myself have contacted them multiple times with no results and its now -...

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Loan Care Mortgage loan servicing, payments, escrow account

March 14, 2017 - I have been working on a HAFA short sale with Loan Care for over 90days and I was never able to get through to one of the processors on the file. Every time I called I was told that there was another document that was needed but no one ever called me to request that document. Immediately after I found out what was being requested I submitted it right away. Recently on Monday -/-/- the property got foreclosed on and the lender refused to try and stop the sale date....

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Loan Care Mortgage loan servicing, payments, escrow account

March 14, 2017 - I contacted the LoanCare customer service today regarding my Escrow refund because my account has been updated to reflect the correct information. However, I have yet to receive the Escrow refund as of today 's date, -/-/2017 The customer service representative told me that it was mailed to my address on -/-/2017 and they could not send another check until the previous one has been in circulation for 30 days. I asked her for the tracking number and she indicated that there was none. I told her that this could not be since the check was of a large amount. I requested to have someone from th...

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Loan Care Mortgage loan servicing, payments, escrow account

March 14, 2017 - My mortgage was sold to Loan Care Servicing in -. My payment was duplicated on - -, ( my fault ) and requested a refund. After numerous faxes, emails and phone calls, by - - my payment was still not refunded. Since I 've never been late on a mortgage payment and since it was so close to my next payment due date, I requested them to recast my payment to - - payment. I was told every time that it 'll take a few days. I called on - - and spoke with a " supervisor '' and she gave me her word that the payment was going to be applied to my - - payment by - -. I...

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Loan Care Mortgage loan servicing, payments, escrow account

March 13, 2017 - On -/-/2017 we sent the proceeds from sale of our previous home to LoanCare, " a - company. '' Today, -/-/2017, LoanCare 's website states that our outstanding principal balance is $32000.00, down from an original loan amount of $330000.00. Obviously LoanCare received the priority mail envelope that contained a cashier 's check AND a cover letter requesting cancellation of PMI. [ Please see attachments. ] However, as of today our account information on LoanCare 's website states the next payment due is exactly the same amount as all previous payments. When I finally got through to a...

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Loan Care Mortgage loan servicing, payments, escrow account

March 12, 2017 - I refinanced my home in -/-/- with -. The collected taxes due - $1800.00 - were to be paid from the closing proceeds. They also collected $600.00 initial escrow for making my homeowners insurance payment which was due in -/-/-. Before I could make my first payment, the loan was sold to LoanCare ( a - company ). Everything seemed fine until sometime in -/-/2017, I received a notice that my homeowners policy has been cancelled due to no payment received. After a call to LoanCare, they made payment to restore my insurance. It was at that time, I noticed my escrow balance was...

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Loan Care Mortgage loan servicing, payments, escrow account

March 10, 2017 - LoanCare, or -. Not sure who the company even is. My loan was sold to them from -, who I was happy with. Now, I am having issues making payments. I had to call 3 times in one day just to get the person to assure me that the loan payment was scheduled. I was then rudely told " I am not sure what you 're seeing on your screen, but this is what I 'm seeing. '' I was then hung up on. That was the second call. The third call, I requested to speak with a supervisor, and was told " none are available. '' Seriously?? I am contemplating refinancing my loan in order to get away from this horrible ...

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Loan Care Mortgage loan servicing, payments, escrow account

March 8, 2017 - Upon turning over my mortgage from the originating bank to LoanCare, I advised and provided them with documents showing that the Homeowners and Property taxes had been paid, up front and in full. I asked that they remove the escrow whereas they provided me with steps that I needed to perform to begin the process. I followed their steps, providing them with their compliance and they still continued to collect escrow. Every one of the 32 phone calls leading up to this day, their agents gave me a textbook response that there is a cycle and it will be deleted within 5-7 business days. Well, I call...

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Loan Care Mortgage loan modification,collection,foreclosure

March 8, 2017 - Originally this loan was with -. Without notice, the loan was transferred to LoanCare. It was until -/-/- that the homeowner received an invoice from LoanCare that we knew the loan had a new servicer. In -/-/- we contacted LoanCare and we were informed that the loan was still in the loading stage and that the full features for this loan were n't ready. We did inform LoanCare that we had been previously working with - on a short sale and that all documents were submitted to them. When asked if we needed to resubmit the answer was no since all documents associated with that loan ...

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Loan Care Mortgage loan servicing, payments, escrow account

March 8, 2017 - I had a mortgage loan through - Mortgage where the payments went up due to increased taxes and insurance. I got new cheaper insurance which was to be paid through my escrow balance, it never was. This caused my insurance to expire without my knowledge due to the notices being sent to the mortgage company. I was notified too late and had to purchase more expensive insurance myself. After this occurred - was investigating there error for me. Before the investigation was completed they sold my loan to Loancare a - -. After 3 months with Loancare they conducted a escrow analysis and in...

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Loan Care Mortgage loan servicing, payments, escrow account

March 8, 2017 - Home mortgage loan was transferred to another provider without notification. The loan had been on automatic payment with the original provider. The original provider was aware that I did not reside at the property address ( it is a rental ). The new provider failed to extract my mailing address from the old provider 's contact information however it did have my phone number. No one contacted me to inform me that : 1. The loan provider had changed. 2. My account was in default due to non payment ( 90 days ). 3. My credit history is now severely affected. I am looking to restore my credit histor...

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Loan Care Mortgage loan servicing, payments, escrow account

March 7, 2017 - LoanCare A - did not collect enough in escrow for 2 years and sent a letter increasing my mortgage payment by $540.00 per month. I can not afford to make such an extreme increase in payment per month....

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Loan Care Mortgage loan servicing, payments, escrow account

March 6, 2017 - My home mortgage loan was sold in fall -/-/- by -. I was directed to send payment to -, which I did for the -/-/- payment. I have the cashed check copy and evidence of my account being debited. Then I was directed to send payments to LoanCare. I have sent in all payments and have not missed any months. LoanCare will not recognize this payment and sends delinquent notices, saying I am behind on my mortgage payments, which I am not. Since -/-/- to present, I have twice called LoanCare customer support to resolve this. Each time I was instructed to fax an explanation, copy ...

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Loan Care Mortgage application, originator, mortgage broker

March 3, 2017 - In -/-/2015 I refinanced my VA mortgage with - and they issued payoff to Loan Care for existing loan of $260000.00 and has never issued a mortgage lien release on my property. I am now is process of doing a bridge loan to purchase another property and requirement from - is a release of the mortgage with LoanCare. I have tried many times to obtain such a lien release and have been told by all parties I spoke to that release was forthcoming. However, to this date I have not received any release of mortgage which has delayed my closing on new property for more than a week. Still do n't ...

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Loan Care Mortgage loan servicing, payments, escrow account

March 3, 2017 - I have been contacting my mortgage loan company, LoanCare, since - - in order to get my house taxes adjusted to the correct amount. I have sent my loan company my correct tax information multiple times, called and emailed to follow-up on the resolution. It is - - and they have yet to resolve my issue. They do not respond to complaints sent via their website. I have now been emailing them but they are not getting back to me within the time frame they say they will resolve the matter. It has been far too long, and I need resolution so that I do not have to come out of pocket again wh...

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Loan Care Mortgage loan servicing, payments, escrow account

March 2, 2017 - I have - mortgages with LoanCare and for the past 3-4 months I have been trying to sort out a missed payment. I pay through my bank and all payments appear to have been made on time and I have proof of payment documents. I have attempted many times to sort this out with LoanCare via phone and email to no avail. I leave messages ( as they say wait time can be up to 10 minutes ) but no one ever returns the calls. I have sent emails with proof of payment information but they have only responded 1 time and their response was incomplete. I am selling the - home and will close today. When I re...

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Loan Care Mortgage loan servicing, payments, escrow account

February 28, 2017 - My mortgage provider, -. My Loan Care ( www.myloancare.com ) reported me as delinquent in early -, in violation of the rules which give me a grace period for the acquisition. I called and spoke to a representative who said I would not be reported to the credit agencies. While seeking a loan on -/-/2017 I was told that I was reported to the credit bureaus as delinquent. My urgently needed loan was rejected and I am unable to get My Loan Care to remove this delinquency. My loan number is Loan Number is -...

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Loan Care Mortgage loan servicing, payments, escrow account

February 28, 2017 - My complaint is with Loancare, -, VA. I made my payment using - 's Auto Bill Pay, so it was an electronic funds transfer and - has verified that Loancare received my payment before the deadline of the grace period. But Loancare sat on my payment for 2 days before they posted it and they are now trying to charge me a late fee. So I called Loancare about the delinquent notice they sent because it was dated the day after - 's proof of payment date. I had to verify my identity on Loancare 's automated attendant/phone system, and it retrieved my payment information stating that my paym...

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Loan Care Mortgage loan servicing, payments, escrow account

February 27, 2017 - Here is a timeline of my problem with prompt payment of a mortgage overpayment with LOANCARE : - - : Without any prior notice, we received a letter in the mail from Loancare stating our mortgage loan was transferred to them from - and that we were to mail in our monthly payment to them. Because we knew nothing of this, we thought this was a phishing attempt. My wife called - and they confirmed that they transferred our mortgage to LOANCARE. - told my wife that they were not going to autodraft our - - mortgage payment and to mail payment to LOANCARE. - - : My wife ma...

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Loan Care Mortgage loan servicing, payments, escrow account

February 26, 2017 - In short, our Title Company and original Mortgage Company both paid our real property tax for the second half of -/-/- (due on -/-/-)- paying double for our 2nd half property taxes and depleting our escrow account. Additionally the original property tax amount that was supposed to be withheld was based on a -/-/- DC appraisal rate (not our new development home), so there was additional property taxes needed to be paid. The Loan was transferred to LoanCare- in late -/-/-, and they immediately decreased our loan amount by - a month. I called and asked them why they d...

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Loan Care Mortgage loan servicing, payments, escrow account

February 23, 2017 - My mortgage loan was transferred from - to LoanCare, LLC in -/-/-. At that time, I sent a letter to LoanCare, LLC and enclosed a copy of my -/-/- property tax bill which was due in -/-/- ( - ) and -/-/- ( - County ) as well as a copy of my insurance policy and my bank information so they could begin auto-draft of my mortgage payments. LoanCare, LLC failed to pay my property taxes from my escrow account and on -/-/-, I received a Notice of Intent to Issue FIFA from the - County Tax Commissioner. I immediately contacted LoanCare, LLC and emailed the customer ...

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Loan Care Mortgage loan servicing, payments, escrow account

February 16, 2017 - RE : Case number : - NOTE : See attached hazard insurance payments ( 2 ) from -. The attached PDF file with the cancelled checks from the hazard insurance company shows that there were two payments to - - - to completely pay the insurance in full. The annual premium was $1900.00. - - received the first payment on -/-/- in the amount of $1300.00, and the second payment received on -/-/- in the amount of $550.00 totaling $1900.00. The mortgage was sold from - - to Loan Care on - -, - several months after the Hazard insurance was paid...

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Loan Care Mortgage loan servicing, payments, escrow account

February 16, 2017 - Our mortgage loan was transferred to LoanCare in -/-/-. During that time they failed to pay our Taxes on time, in fact they paid them a year late after a penalty had all ready been added. Here we are once again in the same situation. When they finally paid the -/-/- taxes they next day they drafted our escrow account and took out the -/-/- taxes so that was on -/-/-. Here we are -/-/- and the Tax Assessor has not received payment. I have notified the company since -/-/- of this and still not able to resolve this issue, and now a penalty has been added. Our payment...

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Loan Care Mortgage loan servicing, payments, escrow account

February 16, 2017 - In - of -, I received an escrow reimbursement check from LoanCare because they said we had an overage in our escrow account. I called them and explained that they needed the money in my escrow account to pay my summer taxes and sent the funds back to them to deposit into my escrow account. When I received my - year end statement from LoanCare, I realized that they never paid my summer taxes from my escrow account. I called on - -, - to ask them why and they said that the issue would be resolved by - - and that someone would call me by then to let me know. When I had n't...

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Loan Care Mortgage loan servicing, payments, escrow account

February 15, 2017 - Purchased our home in - of -. Our - payment was made in - of -. Loan care servicing center was responsible for taking our payment and process it. We made our payments on time every month and never sent in a payment, I always called and spoke to someone and they made the payment as an ACH transaction.. Our mortgage was sold in - or - to -. We continued to make monthly payments to them via phone. It was n't until - that we called to make a payment and were informed we were 30 days behind. After many phone calls we disputed a missing payment they said we had in - -...

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Loan Care Mortgage loan servicing, payments, escrow account

February 14, 2017 - I currently had my mortgage sold. I had no idea this was happening. I was never notified. Now they have paid out numerous insurance mishandled my money, lied, charged me late fees, increased my house payment and refuse to help me. I have had over - mortgages and I have never had so many issues. Loan Care LLC is scamming and stealing. How can I fix these issues. They are stealing from me!!!...

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Loan Care Mortgage loan servicing, payments, escrow account

February 12, 2017 - My mortgage was sold last year to - - and is processed via Loancare. As of -/-/- we qualified to have our mortgage insurance, which is about $200.00 a month, dropped off our mortgage payment. Loancare told me how to request that this insurance be dropped. I followed their instructions and had no response. I tried again and had no response. I have spent hours on the phone trying to work this out. Sometime their people do n't know what I am talking about other time they can see that I have sent in the request and that no one has done anything about it. I have since looked up this pr...

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Loan Care Mortgage loan servicing, payments, escrow account

February 11, 2017 - I have been paying my mortgage religiously ( even when i was - by the Government ), we refinanced our VA loan in - - and were told that our payment would not be due until - - ( which we made ). Never paid much attention to our credit report because we were n't making any purchases ( houses, cars, etc ) but when my car went belly up i was surprised at my high interest rate on my car loan ... .so i had my credit looked at by a financial planner friend of mine. And low and behold, LoanCare " services " filed on me not paying my loan in - -, my credit score dropped almost -...

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Loan Care Mortgage loan servicing, payments, escrow account

February 11, 2017 - My mortgage company is Loancare LLC out of -, VA. They received my payment on -/-/2017 but returned it for insufficient funds. I know for 1000 % that the money was in my account and the bank never charged me an overdraft fee which would have happened if the check was truly returned. I 've emailed them but I 'm not expecting a response due to their track record online. SHUT this company down. How many bad reviews do they have to receive before someone will do something? I am literally 2 months into my very first mortgage and already having issues with them....

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