USAA Savings Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt was paid

USAA Savings Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Alaska

I had Auto Ins with USAA. I had my monthly payments charged to my USAA credit card, I paid my credit card each month. Last - 2015 I had a double billing. Instead of approximately $62.00 ( a normal single month ) it was for $120.00. I was told they had changed the way their billing was done and the double payment was for the months of - and - 2015. It was a one time double billing. I also have it in writing from - of their Customer Servicer Reps. I paid this double billing on - -, 2015. I sold my car at the end of - 2015 and notified USAA right away and cancelled my insurance. Thus ending any further payments. They continue to bill me for that last " - '' month period. Claiming I never paid it. I have offered to send them the cancelled check, I have asked and told them to STOP calling me, they continue to call. No matter what I say to them, so matter how I explain it to them they just do n't get it. I paid them! I told them flat out I do not owe them anything and I will not pay them and to stop calling me. They continue to call me. I want this to stop, please! Enough is enough ... ..

USAA Savings customer in Alaska
May 11, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

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