Review and analysis of over 74 complaints against Navient Solutions, Inc.
Navient Solutions, Inc. consumers have reported over 74 official complaints related to Having problems with customer service. Out of the 74 consumer complaints against Navient Solutions, Inc., 19% were disputed by the consumer (i.e. the consumer was not happy with how Navient Solutions, Inc. responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Navient Solutions, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service November 10, 2016 - I currently have - student loans with Navient. I contacted them to see about consolidating these loans and lowing my interest rate that at the times were 6 % 5 % 4 % before finding another company. About a month later my interest rates were raised to 8 % 8.5 % and 6.75 %. I feel like they did this to make as much money as possible with the information that I maybe refinancing with another company.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service November 3, 2016 - My Name is - -. I am filing this compliant with the CFPB, because I have tried every other avenue available to dispute and remove a student loan that I never authorized. I have been added as a co signer for a student loan. I never agreed or authorized anyone to add me as a co signer. It is fraud. I have filed several disputes with the credit bureaus. I have received the hard copies of the loan documents from - -. The loan documents are riddled with incorrect and in accurate information. I will just list a few of the obvious errors. The loan documents state that I am a US citizen wh... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 27, 2016 - My son has several student loans thru Navient ( formerly - - ) which I am a co-signer on several of his loans. I have paid on these loans for years b/c I always wanted to be able to pay for my kids education and in previous years he could n't afford to pay. We have been in a rate reduction plan the past couple of years with them and we have never missed a payment. This plan has to be approved each year. Since last year my sons salary has increased slightly by about $10000.00, but so has his expenses with a mortgage, car payment, and - child - - ). My payments were $520.00 pe... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 27, 2016 - My husband has - because of cost of - we were forced into chapter - Navient did not notify us that they refused the BK court ruling until -/-/2016. We contacted them they said we could pay $50.00 to defer payments for 3 months to give us an opportunity to resolve the issue. - 's credit report shows paid in -/-/- then -/-/- 60 days late??? So after a BK showing a late payment ( which I have sent them ALL supporting credit reports ) we have no chance to purchase a car, home or anything else. They refuse to correct their mistake on our credit. We were not late and the mi... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 26, 2016 - After suffering through a period of unexpected unemployment I contacted Navient to attempt to get my loan back on track. I made arrangements to pay via a " - pay '' program which would put my account back into current status after - scheduled payments. I gave them my bank account information and assumed that that would be the end of it. The next day I started receiving phone calls saying that something had gone wrong. I was finally able to get in touch with them again the next week. I was told that the automatic payment needed to be setup again, so I did. The automatic payment apparent... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 25, 2016 - Account # : - Loan # : - This was a private loan that I received to attend to a - college ( - ). The school is now closed and I am requesting that Navient discharge this loan under " closed school discharge '' program.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 8, 2016 - I have contacted all - credit bureaus to remove incorrect credit reporting data from my file. The account in question has an approx balance of -. I have, with success been able to get the incorrectly reported information removed from my - file. The item is no longer listed due to my not being liable for the loan. The loan is a joint loan that liability should be listed as - - - - - and - -. I do, however have - Consolidation Federal Student loans ( Exhibit A ) that are currently in a hardship deferment. I have contacted Navient to have the inaccurate listing as... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 7, 2016 - I am -. I submitted an application to which they acknowledge my circumstances. Their solution is that I transfer the loan to my cosigner. Additionally, they have stated that the loan is in the name of my cosigner, without me or my cosigner having agreed to this action. Now despite us making payments that we can not afford, they are constantly calling to harass with robocalls.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 4, 2016 - I am a cosigner on a private loan for my nephew with navient. My nephew has a job and has made all payments on the loan. The amount is low enough for him to qualify without a cosigner and he has completed the process to remove me from the loan twice now with a confirmation message from navient. However ; I am still receiving reminder messages for payment due and change of their mailing address. When I call to inquire I am either put on hold or disconnected. On - -, I spent almost one hour with - different staff and was never forwarded to a supervisor as requested. Instead I was placed... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 1, 2016 - Have a loan through Navient. Applied for forebearence that was applied - - through - - but Navient refuses to update their credit reporting to -. I have disputed through -, but they did not update and will not allow me to submit another dispute and Navient refuses to correct.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 1, 2016 - I have two separate issues. 1- I have been paying for 6 years and my balance has in some cases gone up. The interest accumulated exhorbutantly while still in school. I do not see how these will ever be paid. 2- I am in a rate reduction program, for 15 months, and every month they mis-allocate he payments and I get calls and letters telling me I am delinquent, sometimes by a few cents. I call every month and it takes an hour to clear up. Also, last month, they " double dipped '' and took two payments. I consider this incompetence and harassment. It is horribly stressful, and no amount of " wo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 9, 2016 - I have tried contacting them 3 times in one day to discuss a payment plan that is affordable to me and I was put through to 4 different people the first time then, as I was supposed to be transferred to someone else, I was transferred to take a survey then hung up on. The second time I was transferred to a second person who hung up on me. The third time I called I had the most help, not sure who I spoke with, but they were still not able to get me the answers I needed. The guy I spoke with just told me to call back in one week. He gave me a reason but it did n't make sense to me. I 'm just loo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 6, 2016 - MY ORIGINAL LOANS WERE TAKEN OUT THROUGH -. - - WAS TAKING CARE OF THE LOANS. - - FORWARD THE LOANS OVER TO AES IN WHICH A PAYMENT ARRANGEMENT WAS SET UP AND PAYMENT IS TAKEN OUT OF MY BANK ACCT EACH MONTH. Then I started getting calls from Navient Solutions Inc - - - - PA - - who stated they are now - - and they are taking care of the loans. I tried to explain to them that they forwarded - of my student loans over to - - OHIO - - - - OH - - and they have me on a payment plan since 2013. Navient Solutions Inc is calling me for p... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 2, 2016 - Navient is applying portions of my private student loan payments to each of my loans, with less money going to my highest interest loans, and more money going to my lowest interest loans, automatically. Also, they make it virtually impossible to deal with any issue. I have called tonight about this issue to get it resolved and spoken to - different people and been on the phone for -minutes. You are sent to the - or -, back to the U.S. and then to 2-3 people at least. It seems that they have intentionally structured their contact with customers in a way that makes it really diffic... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 1, 2016 - I had a private loan that had partly defaulted because of -/Navient 's unwillingness to work with me with during a time I found myself unemployed. It was only after the loan defaulted that I was able to work something out with the debt collection agency, - -. The loan was eventually paid off as agreed under a settlement on -, 2016. For several months I pleaded with - the collection agency and with Navient to provide me with a letter that indicated the loan was paid as agreed. - parties insisted that it was the other party who had to provide me with said letter. After many cal... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service May 27, 2016 - I have been trying to find out from Navient what are all my options in regards to paying my private student loan. For the past year they have been constantly keeping back information. Recently I have been going through some financial difficulties and could not afford to make payments. I was offered the hardship deferment option, but it costs $50.00 just for 3 months. I have been dealing with the rudest person, -, at Navient that all she knows to do is make threats towards and me and my family if I do n't pay ... .stating that she will make sure to put us out on the streets. Recently I hav... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service May 20, 2016 - I am very sorry to make another formal complaint against members of the Navient 's collection department but they are quite disrespectful towards me when I make a payment. Consumer service reps including - and - was very disrespectful. - did not understand proper - and talked very disrespectfully towards me. Meanwhile, - seem to have a problem with me on a personal level. However, supervisor - - openly stated that he would go to bat for his employees despite their disrespectful statements because he did not believe they were in the wrong - - was openly trying to gasl... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service May 19, 2016 - I cosigned this loan for my son several years ago. At the time of the loan I was told that if consistent on-time payments were made over a two year period I could have my name removed from the loan. For the past - years consistent on-time automatic payments have been made but Navient refuses to remove me from the loan, due to an unrelated account my son has that is delinquent.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service May 13, 2016 - I completed a cosigner release form, this was the second time I completed this form in two-years. I supplied Navient with all the required information needed for the cosigner to be released. In turn, they denied my release based on my sole income, stating that I do not make enough annually. However, I included my spouse 's information ; passport and pay stub, as our total household yearly sum, which is more than enough to pay the loan monthly as I have been for the 12- consecutive months that they requested on the cosigner release form. I work part-time and I 'm a mother So I 'm not sure why N... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service May 13, 2016 - Navient improperly calculated the monthly payments on a series of student loans by improperly using a shorter repayment/amortization schedule than was contained in the loan document. This has led to significant acceleration of the debt repayment and has caused financial harm and hardship in making higher payments than were required.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service May 13, 2016 - I have a - - loan that was sold to the company Navient. In -/-/- I set up a recurring monthly payment of $170.00 to be taken out of my account for 12 months on the payment assistance plan. After two payments I received a call to set up another payment plan for $140.00. Shortly thereafter I received a call stating that I could not be on two payment plans so I decided to keep the $140.00 payment plan. I then received a phone call saying that the higher up managers denied both payment plans after I had already been set up and paid monthly amounts. When I spoke with managers ( -... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service May 2, 2016 - I have been receiving harassing phone calls at my workplace from a - - at Navient. He has also threatened wage garnishment, even though Navient has no ability to garnish my wages without first sending my account to an attorney collection firm and then taking me to court and then winning a judgment, and then executing the judgment. I would like him to stop calling my workplace and stop making threats. I am trying to save up enough to make payments again on my loan but I do n't think I should be threatened or receive calls to my workplace. If he continues calling my workplace then I may ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service April 27, 2016 - A fraudulent - loan claiming us to be co-makers of a loan not underwritten by the US Dept of Education was discharged in a bankruptcy action filed in the United States Bankruptcy Court -/-/03, and discharged -/-/03, case No. -. -, now known as Navient Solutions Inc. continues to harass us for payment by referring the account to various collection agencies ( Approximately - at this writing ). We would like this action to cease. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service April 19, 2016 - My son has both private and Federal Student loans. He did get behind and I ( - - Father ) have been catching him up. Actually I have always made the payments. He was going to take them over and lost his job, so I took them over and will be caught up next month or by first of - 2016. The private loan was cosigned by his Grandmother. She recently passed away. The Grandfather got - and died in - home on Medicaid several months earlier. The feds of course took his pension and Medicare to cover medical bills. They left her with just enough just to live on. Navient is handling the stu... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service April 18, 2016 - My Navient student loan reported me 90 days late in - 2016 when I was not. When I called on - -, 2016 to dispute the 90 day credit marker, I was told I could do a forbearance and that Navient would show the account as current and report it to all three credit report agencies. I continued to check my report and nothing changed so I called on - -, 2016 to ask the status and the person said they were working on the issue and the removal would not be completed until the -/-/-.-/-/2016, I checked again and this time they were reporting me 90 days late for two months, -/-/-... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service April 6, 2016 - I submitted a co-signer release to Navient which was not approved. I have - credit score, I work for a - and have for the past two years, I am currently getting my -, my co-signer has a - credit score and has filed bankruptcy in the past and I feel is a liability to being on my loan. She was married with - incomes when she co-signed, she is now divorced and can barely make ends meat herself. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service April 4, 2016 - Navient - This companies phone system is purposefully misleading, hangs up on students trying to make payments, and purposely does n't provide a way to get ahold of a representative. I think their practices are designed to mislead and postpone students trying to make payments in order for them to collect late fees. If they secured the right to service these loans then they are obligated to provide a CLEAR way for students to make payments and address issues. They should be penalized for their failure in this area just as ( I 'm sure ) they penalize - students who are trying to pay their ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 30, 2016 - Navient, today, left voicemail on a 3rd party persons phone ; who does not have any ties to these loans. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 26, 2016 - In -/-/- we received a notice from Navient that my wife 's student loans were past due. I am a cosigner on - of - loans. The loans were taken -/-/--/-/-. My wife has been in school half time since then, but has switched schools a couple of times and is still in school at - - - University. We requested the promissory note and it clearly states that as long as she is I school at least half time, they will put the loans into forbearance. We have pointed this out several times to their collections and Ombudsman ( who is in their collections department ) and they can ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 24, 2016 - Hello, I would like to make a formal complaint against - in the Navient Collections Department.I set up a payment pay with Navient and they say they took my money out on -/-/-. However, my bank manager told me that Navient never took my payment out. I called - and I wanted him to take the payment from my debt card. However, he started to talk smart and then I started talking smart to him.On a personal note, I believe that Navient has workers there who have no respect for people trying to pay their student loans. At first, - did not want to take my payment from my debt card and fo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 22, 2016 - Hello, I recently had my Navient Loans managed by a collection company called -. I made a settlement agreement with them to pay off the loan. Then the day before the loan payment was supposed to be taken out, Navient took to the loan back from the collection company. This was done by a system that automatically removes accounts from collection companies who have not received payment within a certain period of time, I believe that 's the 30 days. However, I had an agreement in place, and I feel that Navient is taking extraordinary steps at trying to make this repayment incredibly difficult f... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 21, 2016 - I signed for a loan, signing my mother 's name ( - - ) as a co-signer. I informed Navient that my mother never new of the loan. My mother saw - accounts for Navient listed on her credit reports twice. She was extremely upset and I did admit it was - loan not - and I informed her it was for a third less than the amount in which she indicated. They have - account as - for the amount of $63000.00 and account number - for the amount of $71000.00. I do not know why they have the loan listed twice, it was only - loan and it was no where near the amounts they have liste... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 18, 2016 - Information stopped showing up or being delivered to my mailing address, I found it is being sent to an old address with my private information and loan information. I can not get a live person from Navient on the phone to correct the issue or to even be able to pay them/set up a payment plan. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 18, 2016 - I have had a student loan with - - now Navient since -. I have always done my best to make sure to pay my student loans. I 've never been the type to purposely not pay them like a lot of people do. Even with their unreasonable payment plans simply because I know it can destroy my credit. After being on the phone this morning for a total of 75 minutes and spoke with 7 different people. There was no resolution and I was hung up because they refused to transfer me to speak with a manager. I called in - - to have my loan reduced as it was about to increase to an amount that I could ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 12, 2016 - I file this third complaint with the CFPB against Navient ( formerly - - - for the following reasons : In Navient 's response to the - prior CFPB complaints I filed last year, Navient indicated they would include a note to credit reporting agencies indicating I was disputing the debt Navient was reporting. In reviewing my credit report in - 2016, I find that Navient has failed to report to credit reporting agencies that I am disputing the debt Navient has refused to provide me with a breakdown of the payments I have made to them and what portion of those payments have been credi... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 11, 2016 - In 2009 my stepson, - -, was attending - - - - in - Oregon. The school shut down before my son graduated. The owners of the school were siphoning money from the student loans into there Construction Business and ended up in criminal court. My son never finished the program is was left in debt to - - for $28000.00. with nothing to show for the investment. I would like to consolidate the private student loans at 8.5 % and 10 % with - - and get a more favorable interest rate ... .but no one will touch the loans because my son never graduated. Is there anyone in... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 10, 2016 - - 2016 : I logged on to Navient to make a payment and found my account put into forbearance without my permission or notification. When I called customer service to sort out this issue I was told by a representative that they had received notification from a 3rd party that my father, the loans cosigner, had died. Needless to say this caused me distress and to spend the next few hours calling my family and tracking down my father to confirm that this was not true. When I called Navient back, I informed them that the information they received was false. I then inquired about the 3rd party tha... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 8, 2016 - I am unable to get a lower interest rate on my student loan, which has been 10.75 % with - -, now Navient. If the - - crooks can get loaned money at basically 0 %, then I should have the capability to lower my rate. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 7, 2016 - The lender which - - sold my account to Navient. Has been calling and leaving messages to someone who was not in my life at the time I was in school nor at the time when the loan was taken yet somehow now are calling this person and pretending to be a job source and stating that this person was given as a reference. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service March 1, 2016 - This all started back when I was set to pay back my student loans. Like any other graduated college student I was unable to afford their outrageous interest rates and pay offs. I was never put on any plan to help until just a few years ago. I signed up for an Interest Rate Reduction Program. Back then it was - -, now Navient. I was set up for 3.5 % on all of my loans, BUT for some reason - loans I had to pay an extra $50.00 or so after my payments came out. Every time I called in ( month after month ) I was given the same old story, that there was a mistake in the system and it woul... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service February 28, 2016 - The issue I am having with Navient, is that on several occasions they have continually not processed information correctly, most recently my forbearance that was to be from - - through - -. I have called them several times to get the forbearance processed correctly and keep getting the run around. Currently it says I am past due with them, but I should not have a payment due until -/-/-. I contacted them -/-/- and was granted the 3 month forbearance. Subsequent contact was by email -/-/- with no response, and phone calls on -/-/-, -/-/- and ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service February 25, 2016 - I did a settlement with my Navient account through the collection agency - - -. I paid the settlement and received confirmation that it was paid. Navient is refusing to send me a - form which they are required to do by law. I need this form to file my taxes. Navient told me they are n't sending me the settlement form because I did n't pay a higher settlement amount, after I called their customer advocate department repeatedly requesting that they mail my -. The collection agency agreed to my offer on Navients behalf, and confirmed that the settlement had been finalized. I ha... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service February 22, 2016 - I asked to apply for - for my private loans since my federal loans were dismissed and they customer service from Navient stated he would send me the documentation to fill out. Since that call I have not received any letter. Just been receiving continuous calls from - to - Monday through Sunday on multiple numbers. When I spoke to one representative I guess they do n't annotate the call and I get atleast 8 to 10 more calls after. Another issue is that they have n't sent me the paperwork I requested and said that the - paperwork will be DENIED automatically. This harassment must stop... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service February 18, 2016 - My loans, for studies at - - -, entered the repayment period 3 months ago, however, I am unable to make the payments. I notified Navient through their Customer Advocacy division ( - ) and they are well aware of my difficulties, having submitted to them a full financial worksheet detailing my inability to make payments on private loans. I gave them this information 7 months ago so that we could work out a payment plan that would prevent me from missing payments. Despite knowing of these issues well before my students loans entered their repayment period, I have not received a paym... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service February 9, 2016 - I have to call monthly to have my loans placed in a status of in school deferment. This organization does every thing possible to attempt to collect even false statements. It is difficult enough to complete classes without having to worry about an organization looking for a way to extort funds from students, they will add fees to this when it should be in deferment, lying stating that the school shows me to have withdrawn, and any other method I am sure I have n't seen yet. if this is happening to me then I know it is happening to thousands of others. Their authorization for this service shoul... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service February 5, 2016 - I have private student loans from - different schools. I have tried to make payment arrangements on these loans, but the lenders are not willing to work out or offer an affordable or reasonable loan repayment plan. I receive letters and numerous phone calls with the same end result. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 29, 2016 - I have already graduated from school. I have been dealing with the crook practices of Sallie Mae/- since I have graduated. We have already contacted our local news station and after that they were willing to work with me. However, the person I have been talking with these past 3 years is moving positions and I had to return to calling the - number for them for the rate reduction plan. Basically they are very unwilling to work with getting the payment to a manageable one based on my income, basically leaving me penniless between expenses and their payment, which would eat up the entirety ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 27, 2016 - I am receiving emails with other individuals personal loan information from my student loan servicer Navient. When I tried to research their Privacy statement it is mostly directed to sharing information to third parties. I believe it has to be some kind of breach of privacy if I am receiving other people 's emails and makes me wonder who is receiving my personal loan information. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 27, 2016 - - -, - To : Consumer Protection Agency From : - - - - : Navient formerly known as - - Account Number : - My son, - - died on - -, -. I was co-signer on his loans ( see attached - dated -/-/- ). I sent the company paper work in which they had made a statement regarding the conditions under which the loans would be forgiven, - of which was death ( see attached file-Navientfinal ). The company is now refusing to forgive the loans. In addition to dealing with the grief associated with the tragic death of my son, I have been repeatedly hara... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 26, 2016 - I was initially set up on a progam where funds were auto drafted monthly. I noticed they funds were n't being deducted I reached out to customer service who assured me I was still in good standing. The following month is was the same situation I once again called a - - representative who informed me everything was still in good standing and not to woy they would notify me when the program ran out so I could call back and requalify. No my student loans are ove $800.00 dollars behind. I have - - - on several occasions to set up a payment arrangement to bring everything current. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 25, 2016 - I 'm receiving calls from Navient/- regarding someone else 's student loan. The phone numbers that contact me are - & - they are asking to speak with a - - , who I do not know. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 25, 2016 - Hello my name is - -, I went to - - and have been attempting to pay my loans down and get better interest rates. I have a situation that I may need help with. I figure I 'll give you the info and you can help guid me from here. I refinanced some private student loans from - ( navient ) to - in - of 2015. Everything funded all was well, but in my account login for navient under that same account number it shows I still owe - ( rounded down ) on that account. I verified that the amount - funded was total loan amount. I can only conclude that they made an error. I have ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 20, 2016 - - - took out a student loan without my knowledge or permission in -. She was living in my house and had access to all of my personal information and email. I was n't even in the same state as her when the account was opened. I was living and working in CA and staying at the - -. I 'm still not sure why Navient did n't contact me asking if I approved this loan. They even had my contact number. Once I discovered the loan I contacted Navient have followed everything they asked for. I never received any communication between when the loan was opened. Once i received the first bill 2... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 19, 2016 - Navient misled me and my family into a payment plan to prevent any negative credit reporting but then they reported all of us to the credit reporting agencies. The Navient representative told me that I only needed to make the - qualifying payments to prevent any negative reporting on my credit and to bring my account current. This conversation was on a recorded line. Furthermore, I am ran into technical problems paying them in - ( I used the same bank account for 13 years but they said it was my fault ). Here are my last - payments. - - - payment in new payment plan - -... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 16, 2016 - My spouse and I called Navient on -/-/16 to ask if we can lower repayment amount. They ran our credit report without our consent. They said, " I am running your credit '' after the action. At that time, I did n't say anything, but they should have asked me before the action. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 15, 2016 - Attempted to contact Navient on issues related to tax documentation for my student loans from - College previously located in - - Minnesota. I needed to contact a department to clear up any issues regarding ineligibility for tax deductions. I called their customer service line listed on their website, I was routed to the collections team. I explained I would pay the past due balance online and asked to be transfered to the customer service, or any department that could clarify my tax information, the service rep advised he was unable to transfer me anywhere until my account was brough... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 14, 2016 - I am a co-signor on my daughter 's student loans with Navient - - -. We have been paying on her loans, on time for over five years. On - -. - my daughter initiated the paperwork require by Navient to have me released as her co-signor. On -/-/-, -/-/-, -/-/- we mailed and faxed all of the necessary documentation to Navient but received NO response from them. On -/-/- I contacted Navient via telephone and was informed that they never received ANY of the documents I had mailed and faxed multiple times. I as then then given ANOTHER fax number, ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 9, 2016 - My ex-husband used my identity to put me as a co-signer on his - students loans through Sallie Mae, -. - - -, PA - back in 2008. We were separated at the time, living in separate homes and our relationship was over. I found out about the loans through a letter mailed to me and I immediately followed all steps that the loan company ( SallieMae ) told me to take in order to dispute the charges, including a police report and fraud alerts, etc. The man at the loan company basically told me that he did not believe me, and that there was nothing I could do because the loan was sign... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 9, 2016 - I have been dealing with an issue with Navient fka - - for several years now. A private student loan was fraudulently obtained in my name by a former friend. I have told -/Navient on numerous occassions that the loan was fraudulent and they refuse to remove me off of it. The loan was put into deferment, and came due in 2015. The harrassment has resumed ; they call me multiple times a day ( as many as 10 times ), send me threatening letters of legal action, and now have lumped the loan on my online account with my student loans. I have demonstrated to Navient that the loan was fraudule... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service January 7, 2016 - I am a navient student loan customer and currently the online access portal denies me access to my student loans. I am not late and everything is current and there is no co-signor on the loan. I called on -/-/- and spoke with their customer service to inquire about the difficulty in obtaining access to my account to process a payment. The customer service Supervisor mentioned that I could not access my account information online due to a litigation matter regarding a cease and desist letter that I submitted in -. I had asked them why now do I have been denied access since the years... |