Non-federal student loan Dealing with my lender or servicer having problems with customer service
Navient Solutions, Inc. Student loan department,
Non-federal student loan Dealing with my lender or servicer Having problems with customer service Massachusetts
Navient improperly calculated the monthly payments on a series of student loans by improperly using a shorter repayment/amortization schedule than was contained in the loan document. This has led to significant acceleration of the debt repayment and has caused financial harm and hardship in making higher payments than were required.
Navient Solutions, Inc. customer in Massachusetts
May 13, 2016
* Source: CFPB Complaint Database
Navient Solutions, Inc. response to complaint:
Closed with explanation
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