Navient Solutions, Inc. Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer having problems with customer service

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Illinois

MY ORIGINAL LOANS WERE TAKEN OUT THROUGH -. - - WAS TAKING CARE OF THE LOANS. - - FORWARD THE LOANS OVER TO AES IN WHICH A PAYMENT ARRANGEMENT WAS SET UP AND PAYMENT IS TAKEN OUT OF MY BANK ACCT EACH MONTH. Then I started getting calls from Navient Solutions Inc - - - - PA - - who stated they are now - - and they are taking care of the loans. I tried to explain to them that they forwarded - of my student loans over to - - OHIO - - - - OH - - and they have me on a payment plan since 2013. Navient Solutions Inc is calling me for payment on the same loans they forwarded over to - of OHIO. I tried to explain to them that i am being build by - companies for the same loans. I also inform them that - OF Ohio have Navient Solutions Inc as their client. Navient continue to say they have no way to verify that information and that they do not use and never heard of - of Ohio. - of OHIO acct # - NAVIENT acct # - " - ' - ' - ' - ' - ' -

Navient Solutions, Inc. customer in Illinois
Jun 06, 2016

* Source: CFPB Complaint Database

Navient Solutions, Inc. response to complaint:
Closed with explanation

Consumer disputes how Navient Solutions, Inc. handled their complaint

Created with Highcharts 4.2.3Navient Solutions, Inc.Complaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/201610/201611/201612/20161/2017010203040506070Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navient Solutions, Inc.Dealing with my lender or servicer91.4%3.5%5.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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