Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Arizona

The issue I am having with Navient, is that on several occasions they have continually not processed information correctly, most recently my forbearance that was to be from - - through - -. I have called them several times to get the forbearance processed correctly and keep getting the run around. Currently it says I am past due with them, but I should not have a payment due until -/-/-. I contacted them -/-/- and was granted the 3 month forbearance. Subsequent contact was by email -/-/- with no response, and phone calls on -/-/-, -/-/- and -/-/-. Every time I spoke to a representative they blamed the previous for not doing their job correctly and swear they fixed it with end result still being that the account is not accurate.