Review and analysis of 15 consumer complaints against Amex
Out of the 15 consumer complaints against Amex Other Financial Service, 40% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Need help with Amex Other Financial Service? Visit our Help Center
| Issue | Complaints |
|---|---|
| Lost or stolen check | 12 |
| Customer service/Customer relations | 3 |
January 14, 2017 - I signed up for the American Express EveryDay Card on the sign-up offer of - Membership Reward points as long as I spent over $2000.00 in 3 months. I met the terms of the offer by spending over $2200.00 in the first three months - which was confirmed by several American Express representatives - and 6 months later I have still not received the points. During this same time I also added a American Express Offer on two different American Express cards that said I would earn - points if I spend $200.00 at a hotel chain. I spent the $200.00 dollars on both cards ( $400.00 total ) a... |
Amex credit line increase/decrease January 13, 2017 - I opened a credit card with American Express and they gave me a limit of $10000.00. They asked if i would like to add a family member 's name to the account and have a card sent out to her ( my wife ). They said on the online form that they needed her SSN and that they would not run it, just have it on file for identification purposes. A few months later they arbitrarily reduced my credit limit by $6000.00 and said that I was carrying too many cards with high balances. I only have 2 other cards and and the limits on those are $4000.00 and $500.00. Then It turns out that they 've run my... |
Amex credit card protection / debt protection January 12, 2017 - I was browsing - ' mobile application looking for hotel to stay for that night. It was my first time using the application. Somehow, there was a booked reservation on my account for that night. I called their representative right away explained that I was only browsing and I did not want to book that hotel. Long story short, the representative said that there is a - ' logo on the mobile page and if I click on that logo, then - automatically book that hotel for me for the night. There was no subsequent confirmation page before the booking goes through ; it automatically booked. Once th... |
January 11, 2017 - I am submitting a letter I prepared for my - counsel plan, but then professionally put to letterhead by them and forwarded in my behalf ... ... ..It is presented as I fully expressed to the lawyers ..They sent an initial letter -/-/- ; and then after no response, the same letter subsequently was resent by Certiied mail on -/-/2016. Both attempts have resulted in no responses or acknowledgement. The address for American Express Company, New York, was given to me by a representative of my Delta American Express Credit Card company when I originally sought information on how to registe... |
January 10, 2017 - I ( - - - ) tried to close my Delta Gold American Express b/c of the annual fee of $95.00. I stopped using the card. I called nearly half a dozen times to request closure. Amexp kept giving me the run around, trying to keep my acct open. Finally a male supervisor in - said he would reverse the $95.00 and call me to follow up within 72 hours. That was -/-/- or -/-/-. Never happened. I called again on -/-/-, and spoke to -. - opened an - complaint to Corporate to remove annual fee. - # -. This is what she told me she wrote : - basic card member ... |
Amex identity theft / fraud / embezzlement January 9, 2017 - I have a balance of - plus dollars on my account and there should be a - dollar balance currently as all transactions were fraud on the account since -/-/-. I filed multiple claims multiple times but they never got back to me or recredited my account. I do n't even see credits from large fraud charges to merchant named -. There are many more charges of all kinds that I have not received credit for even though I claimed them as fraud and the investigations are now all complete. I should get all my credits valuing to the amount of my current total balance. I can not even see the st... |
January 8, 2017 - The American Express - co-branded credit card advertises - points/dollar on spend at - hotels, and - point/dollar on all other purchases. I have used the card several times at - -, -, and -, in the US and overseas. These are - brands, so I expect - points/dollar for those purchases, as American Express promises on their website. I have found that I stopped receiving - points/dollar at - - - after - -, though I did receive - points/dollar at this hotel on my -/-/- statement. I have also not received - points/dollar at the - in - -... |
January 8, 2017 - On -/-/2015 I was in - at a sales presentation in a neighborhood my wife and I did not feel safe. The salespeople were pressuring us heavily and we were uncomfortable and trying to find a way out of there safely. I decided to call American Express to see if we could cancel or dispute the charges if we signed the agreement and was assured this would be no problem. I was told just to contact American Express if we changed our mind. In fact American Express even approved a charge in excess of our limit. Needless to say we signed paperwork and got out of there as quick as we could. I called A... |
January 8, 2017 - This complaints involves an offer to receive - Delta reward points if I applied for the American Express credit card and spent $1000.00 in 3 months. -/-/- I applied for this promotion. The offer was if I spent $1000.00 within 3 months, I would receive - on my sky miles account. On -/-/-, I was going to plan a trip using the - sky miles that I expected to be available on my account. When I looked, the promotional offer was not applied to my account. I contacted American Express this morning and spent 33 minutes with a gentleman, who began to look into this matter. After... |
January 7, 2017 - I have an American Express Blue Cash credit card. And this credit card has an introductory rate of 0.00 % for balance transfers, and a 13.49 % interest rate on purchases. The online portal for this credit card does n't tell me what my exact balance is for each category. And the problem is that the card agreement makes it seem really convoluted how your monthly payment is distributed between the different categories. You might think your payment is paying off your highest interest category first, but it turns out it does n't pay it down all the way, and this gives American Express the ability t... |
Amex closing/cancelling account January 6, 2017 - American Express allowed unauthorized charges to my account. Complained, paid and reimbursed for almost a year. Was then cancelled and denied credit with them. I want to be reinstated..... |
January 6, 2017 - I submitted an application for an American Express - credit card based on an online offer for - points after spending $3000.00 in the first - months ( see attached ). Instead, I received - points. I contacted American Express several times about this, and they said the - points offer had expired, even though that was the offer I saw and the reason I signed up for the card. Regardless, the offer shortly after I signed up for the card was for - points after spending $5000.00 in the first - months ( see attached ). In addition, American Express took away - points from ... |
Amex identity theft / fraud / embezzlement January 5, 2017 - AMERICAN E-PRESS : My card was stolen -/-/2016. I immediately notifed AME- and received a new card. However, when I received the next billing statement there were charges amounting to $1800.00 that I did not make. I immediately called AME- and they said they would take care of it and send it to their fraud claim department and that was it. ( I went through the whole list of charges and a person checked them off. ) Since then I have received endless number of communications from American Express stating they were looking into it, in some instances they credited me for $8.00 which was a ch... |
January 5, 2017 - I called on -/-/- regarding fraud on my Corporate AME-. The card was closed and the representative removed the charge instantly. But because I made a previous payment the Friday before of $1000.00, I overpaid. I was told by the rep that a check would be sent to my home in 3-4 business days and a new card would be sent to my home as well. A few days later, I called AME- back to find out where my money is and they explained that due to the holidays, there would be a delay in receiving the check but to be patient. I call back a few days later to track down the card and it had finally bee... |
Amex closing/cancelling account January 4, 2017 - I 'm in the process of trying to cancel American Express Credit Card for my mother. She has never requested this credit card and is unable to cancel herself as she is elderly, suffers from -, and does not speak -. I believe she 's been paying for some time now, because she did not know how to cancel it. When I called American Express, they said she needed to be with me or have a power of attorney. My mother lives in -, and I am in -. We will have to go through great lengths to cancel a credit card she never asked for. I would like American Express to not only cancel this card, but... |
January 4, 2017 - Welcome bonus was - % APR for first - months. AME- did not put that offer on my account... |
January 4, 2017 - Amex continues to decline my request to remove the account which I am no longer an authorized user in the - report. I was added as an authorized user originally but the account owner closed the account, so it should not be reported on my credit report any more as I am not financially responsible. I was able to remove these accounts by submitting a dispute to - and - ; however, it did not work for - and - advised me to contact Amex. Amex Credit Bureau - kept referring to 'legal reason ' or 'Fair Credit Reporting Act ' as a reason not to remove ; however, I am not aware of ... |
January 4, 2017 - American Express offered me - member rewards points, - points after my first $5000.00 in spend and another - points after my next $5000.00. I met both of the spend requirements and received those points, however now, american express has put my account in a review process and frozen all of my points, which include - points that I had prior to this deal and the - points that I just received. I have called and spoke with them to ask them to unlock my previous points ( - ) and make them available for me to use because I need to use them on a flight coming up in 5 weeks, howe... |
January 4, 2017 - Dear Sir/Madam, I am writing to complain about the AME- - Preferred Guest Credit Card. Seeing the pre-qualified offer that spending $3000.00 within the first 3 months I can get - Starpoints, I applied for this card -/-/2016 through the link online. I spent $3800.00 in the first 3 months, which is much more than what the offer requires but I never get the - Starpoints till now. ( Detailed statements for the first 3 months are attached. ) I reported my situation to AME- several months ago and tried to call the customer service tens of times but each time I got the same res... |
January 3, 2017 - I previously sent American Express a letter stating that I had extenuating financial circumstances regarding paying my account back in full and sent a letter back in - stating that I can pay -mth and sent a signed letter to the following fax # ... ... I did not receive any indication from them that they will charge me $110.00 per month in late charges. It is as if this a retailiatory tactic being utilized to hinder me from lowering the amount due. I explained that my family is experiencing a financial and economic hardship and recently my youngest sister was hospitalized for 34 days in... |
Amex customer service / customer relations January 3, 2017 - I have talked to American Express customer service six times and their Credit Bureau Agency three times and they still have not removed the late payment status affecting my credit score. I have been in a relationship with American Express for eight years ( longer than any boyfriend I 've had! ) I was assured by - in Customer Service three times over the phone that this late payment would be removed from my account. I had set up an auto pay and there must have been a computer glitch because the payment did not go through. This is - payment over eight years, people! It was quickly rectifie... |
Amex credit line increase/decrease January 3, 2017 - After - bounced payment in early - -, American Express did not notify me that it was doing an audit of my account. Then, without notice of a delinquent payment or a review pending, it reduced my limit on -/-/- by $1500.00. I am not aware of any contractual provision that allows them to do that. I suspect a possible breach of contract, unconscionability and breach of duty of good faith and fair dealing for this unilateral action. I then called the following day ( today ) to restore my credit. They said over the phone ( - # - ) that if I paid $2900.00, that my limit... |
January 2, 2017 - I was unable to maintain a reservation with - HOTEL in - Florida due to an - which would require emergency - as soon as possible. The - indicated that I should not fly before the procedure and that the procedure would need to be conducted under -. I would like to also point out the following statement contained on the documentation supplied by the - HOTEL : " Please note that this special rate requires a full pre-purchase, non-refundable deposit at the time of booking '' My monthly statement reflected a deposit in the amount of $30.00 that was both credited and debited... |
January 2, 2017 - On -/-/2016 I applied and was approved for a Platinum Card with a sign up bonus of - points under the condition that I spend $ - in 3 months. I received the points -/-/2016. On -/-/2016 I contacted Amex customer service via chat ( screenshot provided ) and asked if me returning an item would cause me any issues with my sign up bonus of - and asked for confirmation that I would get to keep my points without issue. The representative ( - ) assured me that it would not cause any problems. Thus, I was surprised to find that on -/-/2016 my - sign up bonus was removed from m... |
Amex advertising and marketing December 30, 2016 - In -/-/-, I received an email invitation to apply for an AmEx Skymiles Gold Card with a bonus of - Delta Skymiles after spending $1000.00 in the 1st 3 months. The day I received my new Gold Card on -/-/-, I received in the mail another offer for - Skymiles from AmEx. I immediately called AmEx and asked if I could be eligible for the - mile bonus instead of the - mile bonus. According to the customer service representatives, they were going to open a case to investigate. I followed up with a live chat with AmEx on -/-/- during which I was told the case was still op... |
Amex advertising and marketing December 30, 2016 - I contacted American Express today to find out why I did not receive the - refer a friend points, as promised by a previous customer service representative. Unfortunately, this was the WORST customer service experience EVER! I initiated the call with - ( Agent ID - ). - was ARGUMENTATIVE, UNPROFESSIONAL, AND -! - REFUSED to allow me to speak with a manager and she REFUSED to provide me with a contact number for the corporate office in the United States. However, she did allow me to speak with her supervisor - ( Agent ID - ). Unfortunately, - 's customer skills are WO... |
December 30, 2016 - Dear CFPB, American Express sent me an offer to apply for the Business Rewards Gold card via my online banking bill pay screen. The offer was for - membership rewards points for signing up for the card and spending $5000.00 in 3 months. I pulled up the application today -/-/2016, as the offer expires -/-/2016 and I wanted to apply for the card before it expires. The offer showed the terms and conditions, and I read through them. There was nothing that denoted I would be ineligible for the card. I called to apply for the card but was told by the American Express membership re... |
December 29, 2016 - American Express is not honoring the welcome bonus offer that they keep sending me. I was approved for the card but they are not honoring the bonus that was offered for opening the card and spending a certain amount. I met the terms of the offer.... |
December 29, 2016 - On -/-/2016 we stayed at a - in - UT and used our American Express Bluebird card to pay for the room. As per normal they held funds to cover the transaction then charged the funds, but they never released the " hold ''. When I called the - they informed me that they did not do automatic releases and it would be up to my financial institution to release the funds. I called American Express and was told that they could not release the funds either, it was n't their " policy ''. So-- will not do an auto release, even though they have been paid, and American Express will not release ... |
December 29, 2016 - I booked a wedding at - paid a deposit on my amex card in - 2016 this was paid for in full my contract with the club asked for a check on the final day in - 2016 which I wrote prior to the party. There were many issues that the vendor did not resolve and things they did not follow through with on their contract I am starting a small claims regarding this. I put a stop on my check for the final amount until they can work out a resolution. On - - 2016 the - put a charge through with AME- for - dollars. This was not authorized by me nor does it allow in their contract I calle... |
Amex advertising and marketing December 29, 2016 - On - I reviewed the suggestions on increasing my open credit accounts. Since I had only - reported account ( I have little credit, to date have been a cash and carry ) and I was looking to expand per the suggestions on -. American Express Blue was a suggestion for people like me. So I applied and lo and behold I was denied for too few accounts. I voiced my concern to American Express that they were advertising on a site for people like me then denying me for the very thing I applied to them for. This is a tragedy - and American Express - should be in sync for what they advertise... |
Amex forbearance / workout plans December 28, 2016 - I have a payment plan with American Express and money management international which has been paid on time but Amex is showing no payments received since -/-/-. My credit score has dropped by - points and I am not getting any response from Amex.... |
Amex advertising and marketing December 28, 2016 - In -, I signed up for a credit card from American Express. The card, the -, was being marketed with a sign-up offer of - - and - - Miles ( - ). I only received half of each of those figures : - SkyMiles and - MQMs. I have contacted Amex several times, both over the phone and via their website. Each time, they have refused to admit a mistake and lengthened the time they expect their investigation to take. I have documentation of the offer, both directly from American Express ' website and from the company 's paid content on credit-card advisory websites. However, all ... |
Amex unsolicited issuance of credit card December 28, 2016 - In - of 2016, my American Express card was hacked. I called and asked that myself and my family members be issued new cards. The person with whom I was dealing with on the phone was very difficult to understand. The American Express representative apparently changed the terms of my credit card WITHOUT MY CONSENT. The company made some of my charges " billed over time '' and changed the terms of my payment to " minimum balance '' causing me to rack-up INTEREST! If I want a credit card with interest as a component, I would obtain a low interest Visa card, not some random American Express inte... |
Amex advertising and marketing December 28, 2016 - 1. Have very strong credit history and payment history with all credit cards 2. In - I applied Amex Delta card for - miles + statement credit, which I did n't receive after 4-5 calls ( every time being assured and waiting few weeks ). Finally, was told wo n't receive miles, so had to cancel the card. 3. I kept getting similar offers from Delta & Amex, which I ignored 4. While booking my Delta airlines for Alaska, I once again got offered as part of the booking, which I confirmed to receive before applying as part of ticket booking 5. I met criteria in less than a week to be sure 6. Afte... |
December 28, 2016 - I have a - Credit score and a stable income of $500000.00 and my credit card application with American Express was denied based on discrimination, ( there is no other reason ) I have a superb credit score and excellent income and I make 100 % of my payments on time, I never missed any credit card payments ever with all my other - credit cards, I have reason to believe that I was denied credit by American Express based on discrimination.... |
Amex advertising and marketing December 27, 2016 - I received an offer in the mail from American Express for $250.00 Cash Back after spending $1000.00 on the card within 90 days to apply for the - card. Offer expired -/-/2016. I applied -/-/2016 ; was approved - spent over $1000.00. I received credit of $100.00. I have the offer which does n't state anywhere a code needed to be entered. I do n't rememer there being a field or asking for a code. I 'm told by AmEx customer service they would have pre-filled in a code. My complaint is this is deceptive advertising making me believe that since I was applying for the card des... |
Amex credit line increase/decrease December 23, 2016 - Extended credit of $ - addition credit of existing limit. Deny because of past bankruptcy in 2012. Requested AMerican Express Credit policy and I was denied. Only re-cause-is to ask CFFB to request Amex credit policy in my behalf and provided it to me. Therefore, I can you forward to me at - - - - - -, -, Florida --... |
Amex customer service / customer relations December 23, 2016 - I am two months behind in my American Express payments ( $3000.00 ) because I am awaiting a settlement check from an insurance company. This has been a stressful and financially difficult situation for me. My next door neighbor who lives in the apartment building I live in just knocked on my door to tell me she received a call from American Express looking for me. In fact she has been receiving these robocalls for weeks and only today finally answered the phone. I have been an American Express Gold Cardmember since 2010. I am completely appalled that they would breach my privacy and call my ... |
Amex customer service / customer relations December 23, 2016 - Bluebird my American Express I dined at a restaurant after a company function. After I noticed there were - charges on my account, - for the restaurant and another -. charge that I did not authorize. After - days it was on hold and I contacted American Express. They stated it was a hotel and the policy was to hold it for - days. I explained it was not at a hotel it was at a restaurant in the mall at - place in -. I contacted the restaurant and they stated it the charges cleared and the file charge is just a hold and should have fallen off. They gave me the authorization co... |
December 22, 2016 - On - -, I attempted to purchase a personalized gift card from American Express using my American Express credit card. However, when I attempted to complete the order, I got a server error message and never received formal confirmation that the order was successful. I called Amex several times that day and spoke with - people for over an hour! I wanted to cancel the gift card because I was so disgusted that so few know what they are doing in customer service and each time the gift card group was attempted to be contacted, the line would disconnect or the wait time was over 10 minutes a... |
Amex customer service / customer relations December 21, 2016 - I was living in - for a few month taking care of my - mother. American Express cancel my membership because it was past due for a few months. I have no access to gmail in -, and was n't made aware of this situation. When I came back to the States, I immediately contacted American Express and offer to pay my annual fees and request them to retro activate my account and give back the - plus points.... |
Amex credit line increase/decrease December 21, 2016 - I received an email notification from American Express credit line determination department, stating that there had been a change to my credit limit. When I opened the email the information stated AME- had decided to lower my credit limit by $3000.00, from approximately $9000.00 to $6000.00, thus placing the card which already had a $6000.00 balance on it into a maxed-out credit card position. They advised me to call if I had questions, no explanation was given in that email. I called and spoke to the - different individuals, a regular representative, a credit line representative an... |
Amex advertising and marketing December 21, 2016 - I visited the American Express Website ( www.card.americanexpress.com ) on -/-/2016 and did a pre-qualification to determine the best card for my balance transfer needs. My results indicated - cards, The Blue Cash Everyday, The Premier Rewards Gold Card and the Every Day Card. The website indicated 0 % APR for 12 months and a $100.00 reward after spending $1000.00 within the first 3 months for the Blue Cash Everyday Card. Based on this information, I did a Balance Transfer from my - Card which at the time had an APR of 12.99 % to my new Amex Blue Cash Everyday Card. First Statement... |
December 20, 2016 - On -/-/2016, I ordered some cosmetic products at -, -, NV - for delivery by shipment on -/-/2016 - because the merchant did not have all of the products in stock and because we did not wish to attempt to return to our home in - with those ( requiring additional airline baggage fees ). The merchant agreed to ship those products for free due to the size of the purchase - $2200.00. However, upon reflection, we decided we would cancel the order and returned the next day to do so. Since the merchant prevaricated about how that could be done ( for several days including in person, ... |
December 18, 2016 - I am not allowed to apply for credit cards with American Express. In 2007, I experienced long term unemployment due to the economic turndown. At that time, I was employed in the mortgage industry. After being laid off from - jobs in a short period of time and my house in Florida losing about 65-75 % of its value, I suffered significant financial setback. I eventually had to file for bankruptcy. An American Express card was part of this bankruptcy. Now, 10 years after my financial setback and 5 years after my bankruptcy filing, I have rebuilt my financial life. I currently have salary in... |
Amex advertising and marketing December 17, 2016 - American Express has inexplicably frozen my rewards account which is over 5 years old. Due to me not being able to redeem my points I am unable to purchase flights that are on hold with their transfer partner, -. Furthermore, they stated they will take -8 weeks to review the account which will not be complete until after their 40 percent transfer bonus expires. I will now have to purchase the flights I had on hold for $6000.00 since they will not let me use MY points. No points bonus has been applied to my account.... |
December 17, 2016 - To Whom It May Concern : I have had an ongoing issue with American Express dispute resolution. Back in - I purchased - pairs of shoes from - for $1500.00, -. None of the shoes fit, so it was returned right away back to - as described in instructions. The items were sent to : - Returns Service - - - - -, NJ - -. I sent them first time by - ; Mon -/-/2016 Tracking # -. They returned without saying anything. I then thought it was a mistake, sent it back again by - overnight, Wed -/-/2016 Tracking # -. Few weeks later, it was returne... |
December 16, 2016 - I am an American Express ( Amex ) card holder. I gave my Amex card number to a merchant, being - - - -, for a limited time professional advertising campaign to take place over three months on the - web site. That campaign started on - - and ran through to the end of - of 2015. That campaign was never provided to the terms promised so when I was asked to renew the agreement I said I want to terminate at the end of the original term, being the end of - 2015. This was done the same way as the contract wsas entered into, over the telephone with an - representative. -... |
Amex customer service / customer relations December 15, 2016 - I returned from an international assignment to the USA on -/-/16. I applied for a new credit card with American Express and was approved on -. I received my credit on -. I called and activated my card on that same day - the agent stated I could use the card immediately. On the phone, I had the agent document - very important transactions I needed to make. I then logged into the AME- portal and tested those transactions in their verification tool - both transactions were approved. On - I drove - miles to complete a car purchase, of which a down payment was - of my import... |