Amex Credit Card Complaint

Other

Amex Credit card department,

New Jersey

Amex continues to decline my request to remove the account which I am no longer an authorized user in the - report. I was added as an authorized user originally but the account owner closed the account, so it should not be reported on my credit report any more as I am not financially responsible. I was able to remove these accounts by submitting a dispute to - and - ; however, it did not work for - and - advised me to contact Amex. Amex Credit Bureau - kept referring to 'legal reason ' or 'Fair Credit Reporting Act ' as a reason not to remove ; however, I am not aware of any issue like this and I had no issue removing my other accounts where I was added as an authorized user from - and -. Amex even told me to write a letter to their legal counsel if I want to get an exact legal answer and I do not feel this is an appropriate way to handle this simple request. Please help me remove this account from my report.

Amex customer in New Jersey
Jan 04, 2017

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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