Amex Credit Card Complaint

Amex Credit card department,

Customer service / Customer relations Massachusetts

Bluebird my American Express I dined at a restaurant after a company function. After I noticed there were - charges on my account, - for the restaurant and another -. charge that I did not authorize. After - days it was on hold and I contacted American Express. They stated it was a hotel and the policy was to hold it for - days. I explained it was not at a hotel it was at a restaurant in the mall at - place in -. I contacted the restaurant and they stated it the charges cleared and the file charge is just a hold and should have fallen off. They gave me the authorization codes to give American Express to clear them. After talking on American express they refused to do anything about it stating the system is automated and there is no way to clear the charges. They refused to do anything to assist even after providing the authorization codes and even still after the hotel said they should not have a hold on the funds. They person on the phone continued on stating that even though I did not authorize the charge, because they have my credit card number, they are freely at will to process charges against my card with no authorization and the fraud department ca n't clear them because I did give them my card at some point. Neither the restaurant, nor American Express state they will A : Authorize charges without the consumers authorization, and B : Will hold excess funds for - for dining at a restaurant.