Amex Credit Card Complaint

Customer service / Customer relations

Amex Credit card department,

Customer service / Customer relations California

I was living in - for a few month taking care of my - mother. American Express cancel my membership because it was past due for a few months. I have no access to gmail in -, and was n't made aware of this situation. When I came back to the States, I immediately contacted American Express and offer to pay my annual fees and request them to retro activate my account and give back the - plus points.

Amex customer in California
Dec 21, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20113/20125/20127/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201612/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexCustomer service / Customer relations57.0%19.5%19.5%2.0%2.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.7%63.6%18.4%11.4%2.1%3.4%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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