Amex Credit Card Complaint

Amex Credit card department,

Billing disputes Virginia

I was unable to maintain a reservation with - HOTEL in - Florida due to an - which would require emergency - as soon as possible. The - indicated that I should not fly before the procedure and that the procedure would need to be conducted under -. I would like to also point out the following statement contained on the documentation supplied by the - HOTEL : " Please note that this special rate requires a full pre-purchase, non-refundable deposit at the time of booking '' My monthly statement reflected a deposit in the amount of $30.00 that was both credited and debited in the SAME DAY. However, the - HOTEL instead charged the entire value of the booking. At no point during the booking process was it ever stated by the merchant that the entire booking was non-refundable. The $490.00 amount charged to my AME- account was the FULL COST OF THE BOOKING NOT A DEPOSIT!!!!! It appears that the - HOTEL deceitfully credited back a deposit ( $30.00 ) in an attempt to extort the value of the entire booking instead.