Amex Credit Card Complaint

Customer service / Customer relations

Amex Credit card department,

Customer service / Customer relations Florida

I returned from an international assignment to the USA on -/-/16. I applied for a new credit card with American Express and was approved on -. I received my credit on -. I called and activated my card on that same day - the agent stated I could use the card immediately. On the phone, I had the agent document - very important transactions I needed to make. I then logged into the AME- portal and tested those transactions in their verification tool - both transactions were approved. On - I drove - miles to complete a car purchase, of which a down payment was - of my important transactions. The transaction was denied and when I called the AME- customer service agent, they said they could n't help me. The next day I was sent a request to get a form notarized that provided my identify. I have sent that in and continually call into AME- to get my problem resolved, which is still outstanding. At this point, I have to wonder if AME- is discriminating against me based on my international background and heritage? This situation has become unfathomable.

Amex customer in Florida
Dec 15, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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