Amex Credit Card Complaint

Customer service / Customer relations

Amex Credit card department,

Customer service / Customer relations Florida

I returned from an international assignment to the USA on -/-/16. I applied for a new credit card with American Express and was approved on -. I received my credit on -. I called and activated my card on that same day - the agent stated I could use the card immediately. On the phone, I had the agent document - very important transactions I needed to make. I then logged into the AME- portal and tested those transactions in their verification tool - both transactions were approved. On - I drove - miles to complete a car purchase, of which a down payment was - of my important transactions. The transaction was denied and when I called the AME- customer service agent, they said they could n't help me. The next day I was sent a request to get a form notarized that provided my identify. I have sent that in and continually call into AME- to get my problem resolved, which is still outstanding. At this point, I have to wonder if AME- is discriminating against me based on my international background and heritage? This situation has become unfathomable.

Amex customer in Florida
Dec 15, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20113/20125/20127/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201612/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexCustomer service / Customer relations57.0%19.5%19.5%2.0%2.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.7%63.6%18.4%11.4%2.1%3.4%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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