Amex Credit Card Complaint

Forbearance / Workout plans

Amex Credit card department,

Forbearance / Workout plans Pennsylvania

I have a payment plan with American Express and money management international which has been paid on time but Amex is showing no payments received since -/-/-. My credit score has dropped by - points and I am not getting any response from Amex.

Amex customer in Pennsylvania
Dec 28, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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How Amex handles Forbearance / Workout plans complaints

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20125/20126/20128/20121/20132/20133/20137/201312/20133/20147/201410/201411/201412/20145/20157/20154/20165/201612/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexForbearance / Workout plans3.8%69.2%7.7%7.7%11.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageForbearance / Workout plans1.5%59.5%12.1%8.9%4.2%13.3%0.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
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