Review and analysis of 6 consumer complaints against PayPal
Out of the 6 consumer complaints against PayPal Other Financial Service, 0% were disputed by the consumer (i.e. the consumer was not happy with how PayPal responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against PayPal resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 33% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Fraud or scam | 2 |
| Customer service/Customer relations | 2 |
| Incorrect exchange rate | 1 |
| Excessive fees | 1 |
PayPal deposits and withdrawals January 3, 2016 - PayPal has issue me a debit card MasterCard which is issued by -. PayPal states that this is the only " instant access '' to the funds in my account. When I try to use the debit card, I get a decline with every transaction. I then have to call into the PayPal debit card department and they will temporarily fix the issue. Each call to PayPal takes approximately 30minutes. And with each call I am informed that there is not fix to this problem. I have been told that is is because of receiving funds through paypals payflow merchant processing service. I also took advantage of their working capi... |
PayPal account opening, closing, or management January 3, 2016 - I went to sign up for a PayPal account and later discovered that I had been signed up for a line of credit. This was not my intention. I monitor my credit and later discovered the inquiry on my report. I immediately called to cancel the line of credit but the inquiry still remains on my credit report. ... |
PayPal deposits and withdrawals January 2, 2016 - Paypal holds money even when they are giving information that the seller has received their items back, to make interest off the holds they do. This is illegal ... |
PayPal account opening, closing, or management January 2, 2016 - First off, I have used paypal for years. I understood the process of buying online with them and I am sure I could provide a history if I had to. When paypal broke off from ebay, something in the process changed. Something in the look of the page changed. I clicked on what I thought was the regular paypal checkout button, finished the transaction as usual, and a couple days later I got a hard credit check notification from -. I checked into it and discovered I had unwittingly signed up for paypal credit. I immediately looked for a phone number for them and cancelled the credit line. They we... |
January 2, 2016 - Traded an online friend for a game and he never held up his side of the bargain and took my money. Essentially scammed me. ... |
PayPal account opening, closing, or management December 31, 2015 - When I login to paypal to I keep getting the following messages : PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologize for the inconvenience. Why is my account access limited? Your account access has been limited for the following reason ( s ) : - -, 2014 : Your ... |
December 31, 2015 - On -/-/15 I went to the - - - and download the venmo app so that a friend could send me money. after I downloaded the app I link my - - - account to the venmo account and successfully verified it by following the venmo procedures. To do this Venmo deposited $0.00 and $0.00 into my bank and withdraw it back out. So I transfer the $250.00 my friend had sent me to my bank. venmo even sent me a notice saying my transfer was complete and the funds would arrive on the -. The next day I look at venmo and see a notice saying my transfer had been cancelled and that the ... |
PayPal account opening, closing, or management December 30, 2015 - I got a bill from paypal credit. I never signed for a credit acct. I always use my bank acct. to pay. they want - plus interest. I notified them and their bank 6 times. still getting a bill. ... |
PayPal unsolicited issuance of credit card December 30, 2015 - Paypal misled me into receiving a line of credit. I have used them as a money transfer service for years and when I signed in and had to update information I was sent through a series of steps that resulted in me getting a line of credit. I called them immediately and told them I did not want the line of credit and that I was put in a situation where going through the steps forced it. They said there was nothing they could do about it and I have to have the line of credit. It still goes unused. ... |
PayPal account opening, closing, or management December 27, 2015 - RE : EBAY ITEM - I am having a problem with the billing for this item. When I checked out at purchase I was given - billing options. I very carefully selected the '18 months, no interest billing option. This is very clearly shown on this auction listing. However, when I received a purchase confirmation from PayPal credit the payment terms were stated as '6 months '. I understand that PayPal credit does not normally currently offer promotional financing longer than 6 months. I presume this was a 'black Friday ' special promotion. That is why I completed the purchased at that time. I h... |
PayPal making/receiving payments, sending money December 24, 2015 - Recently, I did online shopping with - and ordered for a smart watch. - - : - + Insurance : - - + Fast Freight : - - ; Total amount payed : - -. I was asked to buy this single smart watch by a trading company in -. This single watch should be a sample for the company so that the company can examine it whether it has marketable features for - market. I am a - - and not a trader. I only wanted to do this because they asked me to do it. I paid for the watch through PayPal with the instructions that I need the watch to arrive within ten ( 10 ) days. Howeve... |
PayPal deposits and withdrawals December 21, 2015 - Although I am aware that they are not a bank, Paypal has frozen my account and are saying that they are holding my funds for 180 days do to a high risk of fraud. I have filed complaints with the - and the - for a civil liberties violation as well. Paypal should not be allowed to play with people 's money this way. All of my customers are completely happy and I have had zero complaints. They are claiming to hold my money because they need to protect themselves from chargebacks or disputes but again, I have documentation that all of my customers are completely happy with their purchases. P... |
PayPal account opening, closing, or management December 21, 2015 - I was attempting to move money from my PayPal account this morning to my PayPal pre-paid card. This action was unsuccessful though I had funds in my PayPal account. I signed into PayPal and saw a note that the funds in that account were being held and that their system identified another account with a debt. This is the first time I have been told of this and found out not my a formal letter, nor any other communication until I received an email later on this AM. I contacted them concerning this " other '' account and requested that information be provided to be in written form, and requested ... |
December 19, 2015 - This complaint is about PayPal Credit. PayPal Credit offers promotional financing for certain purchases where interest is not assessed on the purchase if the balance is paid off within a - promotional period. I was attracted by that promotion and paid for - items with PayPal Credit. Both purchases were from - -. The promotional - period expired - -, 2015. PayPal website states that payments may be made for same-day credit until - - on the due date. On - - at - - - I tried over a dozen times to log in to pay the remaining balance before the promotiona... |
PayPal account opening, closing, or management December 18, 2015 - On - -, 2015 - ( PayPal Credit ) made an unauthorized credit history inquiry to EquiFax which negatively impacted my - credit score. I had an established credit line with PayPal credit of over $5000.00 and and at no time did I use anywhere near that amount. There was no reason for the credit history request. ... |
PayPal unsolicited issuance of credit card December 16, 2015 - I check my credit report regularly, and I noticed today that in -, 2015, Paypal Credit performed a hard inquiry which I did not authorize. I already have such an account and neither my wife or I applied for another. In contacting them, they only have record of an application for credit with my SS number, which is incorrect. ... |
December 16, 2015 - PayPal Credit is charging me late fees and deferred interest charging and not properly processing my payments. I send two payments in for $1000.00 and $45.00 on - -, 2015. Today I was informed that my payments were not processed and I have been assessed $100.00 in interest and $35.00 late fee. My bill is not going down and I keep getting hit with late fees. ... |
PayPal deposits and withdrawals December 16, 2015 - Paypal will not give me my money for a item i SOLD ON -/-/2015 FOR $45.00 ... |
PayPal account opening, closing, or management December 15, 2015 - I opened a Paypal account about 4-5 months, As part of the screening process, I was asked for all my contact, personal and bank information. after my account was approved, Paypal restricted access to my account, pending a review. Again they asked for my info, which was provided and my access was restored. On or About -/-/-, Paypal again restricted my account, this time there is a large amount of money in the account. When I asked them why my account was restricted they refuse to tell me, nor will they provide any information as to why my account can not be used. Paypal sent an email stati... |
PayPal other transaction issues December 15, 2015 - Pay Pal set up a credit line for my wife and I and we did not know it. At best they got us at checkout and - of us thought it was just a verification. We did not know it until we started getting emails about our balance! I asked them to reverse the transactions and put them on our credit card like we always do and they said they ca n't do that. I not only upset about that but that we were signed up for $4500.00 in availability I never wanted and I 'm sure it hit our credit history ... I want them to put the transactions on our credit card like we have done for many years. ... |
December 15, 2015 - On - -, 2015, I discovered that I have been a victim of Identity theft as someone opened a PayPal Credit account in my name without my knowledge or permission. This account was opened on -/-/2015 with an address that I had not occupied until -/-/2015 and at the time was only known to - potential mortgage company, - -. My complaint is against PayPal Credit specifically. I have discovered that all anyone needs to open a PayPal Credit account is the last - of a SSN. Since most documents conceal all but the last - of your SSN, this is a concern. Why does PayPal Cre... |
PayPal advertising and marketing December 14, 2015 - Ebay listing RE : - clearly showed Paypal credit as a payment option. When I went to checkout the option was not there. I pressed the Paypal button and no Paypal Credit option. I pressed Paypal and was not transmitted to my Paypal account to select Paypal credit. Instead my bank account was illegally accessed and $150.00 withdrawn by Paypal. This has happened before with Ebay where there was a glitch in their system. I contacted Paypal credit and was not able to resolve this with them. They insisted that the seller did not offer Paypal credit despite the fact that their listing clearly sh... |
PayPal account opening, closing, or management December 13, 2015 - I found out that PayPal has done a credit inquiry. I never intentionally signed up for PayPal Credit. I only signed up for a PayPal account so that I could purchase items securely online. I 've turned down many credit card offers because I heard that the credit inquiries destroy credit. Now my credit has been impacted by an inquiry for credit that I never wanted. ... |
PayPal using a debit or atm card December 13, 2015 - In - I signed up for a trial with the company - - using my Paypal account. As these things usually go, I forgot to cancel the service prior to it converting into a recurrent billing subscription. After noticing the charges a month or two later I contacted the company and informed them that I had no interest in continuing the subscription. Instead they continued to charge my card. I contacted them again and when that did not work I closed my bank account and opened a new account to prevent any further unscrupulous charges. Last night, I used Paypal to purchase a - gift so I entered ... |
December 11, 2015 - I have a PayPal account and always have had a credit card in file, whether a - or a - -. I also have noticed that they want to force me to use my bank account instead of a credit card. It is really difficult to find the " use my credit card '' option in the website. Once while purchasing online, I needed to revise my PayPal account. Suddenly, a window popped up asking me to accept a PayPal Credit card. The website did n't let me go further until I accepted the PayPal Credit Card. In addition, there was not link in small fonts saying " no thanks, take me to my account ''. After accept... |
PayPal using a debit or atm card December 11, 2015 - Paypal Credit charged me $6.00 in 2014 and I just got a letter from a collection agency for a bill of $61.00. I had never applied for Pay pal credit. I called Paypal and they could not even provide me with the information that I did use the service. They said I probably hit the wrong button by mistake. ... |
December 11, 2015 - I am writing today to file a complaint against PayPal Credit. I believe their practices to be deceptive and fraudulent, having wrongfully charged me late fees and interest charges over a 10 month period. On -/-/- I made a purchase of $670.00 with my PayPal Credit ( PPC ) acct. My billing cycle date was set as the - of each month, and a payment due date -/-/-. On -/-/- I made my first payment of $66.00 towards the balance, and set up a a further 9 mos. automatic payments to post on the - of each month, with the final - on -/-/-. For each month from... |
PayPal making/receiving payments, sending money December 11, 2015 - Paypal opened a line of credit for me by tricking me into opening the account. It was all done online. When I tried to close the account, they said I can no close it. I wanted to transfer money to the account to close it but they are trying to force me to give them my bank account info which I do n't trust them with. They are trying to extort me with late fees and bad credit reports if I did not pay but refuse to allow me all avenues to make payment. BEFORE I was able to transfer money from - paypal account to another to make payment. They have blocked this ... |
PayPal managing, opening, or closing account December 9, 2015 - Hello, I am writing to complain against PayPal Inc for purposely limit my account and hold my fund from being accessed. On - -, I wrote an complain against PayPal for loading money into my account using PayPal cash card. The problem was solved yesterday ( -/-/-, - ) and I was able to loading fund into the specified account. Since PayPal has a limit for loading money everyday using cash card ( $500.00 per day ) and I have - cards for $1000.00, I need two days to finish loading ( yesterday and today ). I loaded the - cards this morning, and wait for the fund to be settl... |
PayPal money was not available when promised December 9, 2015 - I bought a ticket to an event at the - - festival that happened in - NY in - -, 2015. Here is the event description - I found out I was not going to be able to attend the event and I identified a woman ( friend of my father ) in NY who was interested in purchasing my ticket. We agreed on a price of $45.00, and that she would pay me via paypal. I sent her the ticket ( address in NY ) once I saw that she had submitted the money transfer. However in the subject line of the payment, she said, payment for ticket to -, - ( name of the event ) and now paypal is holding the m... |
PayPal money was not available when promised December 9, 2015 - My PayPal balance of $5400.00 has been withheld by PayPal. I already submitted - complaint about this issue, and yesterday, PayPal filed a reply, promising : " On - -, 2015, PayPal made your full Account balance of $5400.00 available for withdrawal. '' However this is not true. I have tried many times today to withdraw my balance as promised and the account is still blocked. I can not initiate any withdrawal. ... |
PayPal other transaction issues December 9, 2015 - Paypal allowed a - dollar withdrawal from my paypal account. They have closed the case but did not return my money. It is a withdrawel from - I do not know this person, I did not send any money to him. ... |
PayPal fraud or scam fraud or scam December 9, 2015 - I ordered - engines from - - for $4000.00 on -/-/15. He instructed me tosend money through Paypal and to select the send money feature andnot the goods and services. I sent the money as instructed. The sellerdelayed the shipping and finally sent " the engines ''. When I received themThey were unusable junk. I tried to contact him to arrange shipping themback and he quit responding to me. I then contacted paypal as they offerprotection for their buyers. I spoke to the dispute department and was toldthat my dispute would have been an easier dispute if I had selected goodsand ser... |
PayPal managing, opening, or closing account December 8, 2015 - My account has been closed but company refuses to reimburse $120.00 in gift card balance still remaining in the account. ... |
December 7, 2015 - Hello, I am writing to make a complain against Paypal - and - - - - which dealying adding money to my account and holding the money for a week without any progress ( PayPal Ticket # - ). On - ( Mon ), I bought - PayPal cash card ( each with $500.00 - and tried to load into my PayPal account. The loading failed with " my cash card error code = - ''. I retried several time and all failed with the same error. Then I called customer service in the evening and a ticket ( # - ) was created. As requested, I emailed them immediately after the phone call the picture... |
PayPal advertising and marketing December 7, 2015 - Was attempting to purchase something using my Paypal account, and was somehow signed up for a Paypal credit card. This was not clearly documented that I was signing up for this as it appeared to me at the time that I was just using my Paypal account linked to - of my credit cards. No qualifying information was asked of myself, such as yearly salary, full social security number, etc. ... |
December 7, 2015 - Over the past six months I have been experiencing issues with my PayPal Extras MasterCard. - - is the lender on the card, and PayPal runs the e-platform on their website where I am supposed to be able to view my PayPal - - account. The problem seems to be an issue between - Bank and PayPal, but both companies are refusing to contact each other and work together to solve the problem. At this point there is nothing I can do to fix the problem because the issue is that PayPal has my account listed as cancelled, and - - has an account open for me but I have no way to view the ... |
PayPal other transaction issues other transaction issues December 5, 2015 - eBay have developed an amazing new trick in maximizing profits by withholdingcustomers access to their own money. I sold a bicycle on eBay auction for $800.00 ( -/-/15 ) The buyer paid PayPal $860.00 ( ( $800.00 plus $67.00 eBay specified shipping charges ) PayPal immediately deducted their fee of $ - flagged my PayPal account had a balance of $840.00 whilstsimultaneously placing a hold on these same funds. The hold being controlled by eBay. eBay unilaterally and randomly decide the length of the hold with no means for customers to challenge. A very small number of high... |
PayPal account opening, closing, or management December 5, 2015 - * I was deceptively enrolled into the PayPal Credit Program without my knowledge. * I requested the Account be closed - PayPal Credit did not close it for 6 months during which more Fees seemed to accumulate. * I was billed erroneously and charged unexplained Late Fees. * I requested and was told I would receive documentation on these Fees at least - times - I received nothing. * Their Collections people called and offered " pay off '' amounts but would NOT issue a letter indicating the " pay off '' would result in the matter being settled. ... |
December 4, 2015 - I use PayPal to pay for purchases I make on EBay. My PayPal account is set to default to my linked bank account, and has been set this way for years. Today, I noticed that my default had been changed by PayPal without my knowledge or authorization to go through PayPal credit, which I neither requested nor wanted as there was plenty of money in my bank account. Now PayPal is making it difficult for me to pay my bill, as the payments are still " pending '' and there is no way to pay online. I am afraid that I will be forced to incur high interest and default fees for credit charges I did not req... |
December 1, 2015 - I purchased an item from the clothing retailer - - on -/-/2015 with funds from Paypal credit 's Bill Me Later. The item was returned to - - on -/-/2015 and - - issued a refund credit for the full amount of $570.00 on -/-/2015. Since then, Paypal Credit has not posted the refund to my account and I still owe them money. I have faxed in proof of return numerous times, sent emails of screenshots indicating that this item was returned, and have spent countless hours on the phone yielding no results. At this point, I will have to start paying the charge and I... |
PayPal identity theft / fraud / embezzlement December 1, 2015 - I received a bill in the mail for a credit card, which I never applied for, and money was taken from on line businesses, - and - to total $1100.00 ... |
PayPal other transaction issues other transaction issues December 1, 2015 - I opened a PayPal account -/-/- for an eBay purchase and have only used my PayPal account sparingly since then, never experiencing any issues until this -/-/-. -/-/- I sent $100.00 to a friend using PayPal ( no different than I had ever done in the past ) and I assumed the payment went through because there was no reason to think otherwise. To my dismay, -/-/-/-/-/-, I received a call from a collection agency saying that I owed money on my PayPal account. Specifically, I was told that I did not pay back my PayPal line of credit, so in addition to the $100.00 paymen... |
PayPal account opening, closing, or management December 1, 2015 - I am the executor of my Aunt 's estate and have submitted all necessary paperwork to close her Paypal account numerous times but even though they say the account will be closed in 1-2 business days it has been over a month. I have talked to many supervisors there a number of times with no progress. Since there is no office I can go to in person, I need your help to close this account. ... |
PayPal unsolicited issuance of credit card December 1, 2015 - I was checking out with PayPal ( or so I thought ) and I ended up somehow signing up for their credit card! I feel as though I was tricked into signing up for a credit card I have absolutely no interest in having. I have really good credit and I 'm upset that they did a hard inquiry. At this point I do n't know if it would be better for my credit to keep it or close it. The damage has already been done with the inquiry. ... |
PayPal other service issues other service issues November 30, 2015 - I have a PayPal account with a balance of $5400.00. In -/-/-, PayPal notified me that my account was suspended but without any explanation for why. I tried contacting them several times, by email & online forms, and have never received a personalized reply. I just get very generic emails that my " appeal has been denied '' but again, zero specifics as to why my account has been limited. The messages on their website are very circuitous and Kafkaesque. When I log in, I see messages like " We would like to learn more about some of your recent transactions '' however there is no way to pro... |
PayPal account opening, closing, or management November 30, 2015 - i order a - on line which the site said ebay and that i can pay with my pay pal account and that my order is protect. on -/-/2015 i get an email from - saying my package was delivered as - so i get home around - and i see no package so i called - and they said the package was passed off to United State Post Office and that they received an email from the post office that the package was delivered. So i called the post office and they tell me the package was left on the front pouch and i told them there was no package left i told them i went back to my camera that i have ou... |
PayPal deposits and withdrawals November 30, 2015 - I opened an account with Paypal to conduct online sales of tickets for an event in - 2016. I conducted these transactions and received and withdrew money without incident until - - when I received - buyer disputes. I was then notified that my account was frozen and that I could no longer withdraw the funds. I provided PayPal with every bit of documentation requested and while - dispute was closed without their involvement, they ruled the - other disputes ( which were similar to each other in nature ) differently. One in favor of the seller and the other in favor of the buye... |
PayPal other transaction issues other transaction issues November 30, 2015 - Paypal offers a purchase protection. I purchased a new ultrasonic cleaner on eBay and paid with Paypal. The item was dead on arrival. I contacted eBay and they told me I am covered under Paypal 's purchase protection. I checked the policy and I saw that I qualify for protectin under their policy. I called them and they filed a claim. However, they denied my claim. When I called back, they said they need the proof that the item was broken when it arrived. I told them I have the dead item and could send any proof they need ( e.g. the item if they want, a video, etc ). They said they will file a ... |
PayPal other transaction issues other transaction issues November 29, 2015 - PayPal CreditThe email message received by me recently ( below ) confirms illegal withdrawal from by - - - account in the amount of $670.00. Recently, I purchased an iPhone from the - website, on a 6-month interest free plan confirmed by PayPal. I had already made a $250.00 payment on this account a few weeks ago, and was horrified when PayPal informed me that the above amount was transferred from my account. Conveniently, the message arrived after the amount was transferred, and consequently, no opportunity to dispute. The 6-month interest free plan is misleading and decepti... |