PayPal Prepaid Card Complaint

PayPal Prepaid card department,

General purpose card Adding money California

Hello, I am writing to make a complain against Paypal - and - - - - which dealying adding money to my account and holding the money for a week without any progress ( PayPal Ticket # - ). On - ( Mon ), I bought - PayPal cash card ( each with $500.00 - and tried to load into my PayPal account. The loading failed with " my cash card error code = - ''. I retried several time and all failed with the same error. Then I called customer service in the evening and a ticket ( # - ) was created. As requested, I emailed them immediately after the phone call the pictures of my driver license, front and back of the receipts and PayPal cash cards. I was told it somebody should contact me in - hours - 3 business days -.


I wait and called again on - - Sat -, still no news, have to wait. I then called again today ( - Mon ). Still no update, suggest me to call back again tomorrow. One week passed, many phone calls, wasted so much time and still no updates. I do n't think it is right to hold the money for indefinite period of time. I have no other choice but to write this complain and hope the issue can be solved ASAP. Thank you! Best Regards, - -