PayPal Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

PayPal Bank account or service department,

Other bank product/service Deposits and withdrawals Illinois

I opened an account with Paypal to conduct online sales of tickets for an event in - 2016. I conducted these transactions and received and withdrew money without incident until - - when I received - buyer disputes. I was then notified that my account was frozen and that I could no longer withdraw the funds. I provided PayPal with every bit of documentation requested and while - dispute was closed without their involvement, they ruled the - other disputes ( which were similar to each other in nature ) differently. One in favor of the seller and the other in favor of the buyer. They have now placed $2200.00 of my money in reserves and will not release my money to me until 5 months from now and they will not even guarantee that it will happen then. I called and asked them to close the account. I spoke to " - '' a Supervisor on - - and he advised that they could not accept my response to close the account. He also advised that they would not be releasing my money to me. He also would not guarantee me that they would release my money to me on the date of -/-/16 as previously stated in the email. They have changed the terms of the initial account setup and I am no longer doing any business whatsoever with this company as a result.

PayPal customer in Illinois
Nov 30, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Consumer disputes how PayPal handled their complaint

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
PayPal
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