Review and analysis of over 27 consumer complaints
| Company | Complaints |
|---|---|
| PayPal | 13 |
| Western Union | 8 |
| KeyBank NA | 1 |
| BBVA Compass | 1 |
| Navy FCU | 1 |
PayPal Money transfers other transaction issues other transaction issues December 5, 2015 - eBay have developed an amazing new trick in maximizing profits by withholdingcustomers access to their own money. I sold a bicycle on eBay auction for $800.00 ( -/-/15 ) The buyer paid PayPal $860.00 ( ( $800.00 plus $67.00 eBay specified shipping charges ) PayPal immediately deducted their fee of $ - flagged my PayPal account had a balance of $840.00 whilstsimultaneously placing a hold on these same funds. The hold being controlled by eBay. eBay unilaterally and randomly decide the length of the hold with no means for customers to challenge. A very small number of high... |
PayPal Money transfers other transaction issues other transaction issues December 1, 2015 - I opened a PayPal account -/-/- for an eBay purchase and have only used my PayPal account sparingly since then, never experiencing any issues until this -/-/-. -/-/- I sent $100.00 to a friend using PayPal ( no different than I had ever done in the past ) and I assumed the payment went through because there was no reason to think otherwise. To my dismay, -/-/-/-/-/-, I received a call from a collection agency saying that I owed money on my PayPal account. Specifically, I was told that I did not pay back my PayPal line of credit, so in addition to the $100.00 paymen... |
Western Union Money transfers other transaction issues other transaction issues December 1, 2015 - This complaint is against Western Union Money transfer servicesI initiated a transfer on - - 2015 for the amount of $180.00 to be collected at an agent location in -. - # -. After waiting 2 weeks without the receiver getting the money I called WU on Fri - - - was told that there was a system issue with Western Union and the transfer would be escalated. I was told to wait for 24 to 48 hrs to receive a confirmation and was assured that the supervisor would call me back within this time frame with any updates. I did not get any form of confirmation or communication fro... |
MoneyGram Money transfers other transaction issues other transaction issues December 1, 2015 - Today -/-/2015, I hired the services of Moneygram 's 10 minute money transfer, in order to send much needed $200.00 to my father in - -, -, - -, as he presented himself with all the required information and documentation in - different Moneygram locations in his town of residence, - of them simply failed to disperse the funds claiming that they did n't have enough cash to cover the $200.00 and the third location being a - - - refused to disperse the funds claiming that he would be required to hold an account with the bank in order to pickup the money. All -... |
PayPal Money transfers other transaction issues other transaction issues November 30, 2015 - Paypal offers a purchase protection. I purchased a new ultrasonic cleaner on eBay and paid with Paypal. The item was dead on arrival. I contacted eBay and they told me I am covered under Paypal 's purchase protection. I checked the policy and I saw that I qualify for protectin under their policy. I called them and they filed a claim. However, they denied my claim. When I called back, they said they need the proof that the item was broken when it arrived. I told them I have the dead item and could send any proof they need ( e.g. the item if they want, a video, etc ). They said they will file a ... |
PayPal Money transfers other transaction issues other transaction issues November 29, 2015 - PayPal CreditThe email message received by me recently ( below ) confirms illegal withdrawal from by - - - account in the amount of $670.00. Recently, I purchased an iPhone from the - website, on a 6-month interest free plan confirmed by PayPal. I had already made a $250.00 payment on this account a few weeks ago, and was horrified when PayPal informed me that the above amount was transferred from my account. Conveniently, the message arrived after the amount was transferred, and consequently, no opportunity to dispute. The 6-month interest free plan is misleading and decepti... |
PayPal Money transfers other transaction issues other transaction issues November 25, 2015 - I make online payment transaction using PayPal online services om - - 2015. Amount transaction was - $.00 3 day latter I found that not any merchandise and not any services will be provided from service provider which use PayPal for receiving a paymentsIn -/-/- I contact.to PAYPAL by phone and ask dispute this transaction and refund my payment in amount - $.00 However I have following message : if we contact you for more information, please respond within thetimeframe. If you do not respond within the timeframe, the case may beclosed and decided in the seller 's favor. ... |
Western Union Money transfers other transaction issues other transaction issues November 22, 2015 - On -/-/15 I initiated a money transfer via Western Union at - store # - to my bank which is out of state. I needed the cash there for payment of bills, and usual household expenses. On -/-/15 I received a text message from Western Union stating the deposit was delivered to my bank. On -/-/15 I called my bank, - Bank, who stated they did not have any record of a deposit in the amount I sent. -/-/15 I called Western union. In a recorded phone conversation, I was told that the money was rejected by my bank, as they do not accept western union transfers and I... |
Western Union Money transfers other transaction issues other transaction issues November 22, 2015 - I sent a friend $100.00 via Western Union. On two occasions the recipient has attempted to pick up the money and on both occasions has been denied payment. I called Western Union customer service where I was told by the person I spoke to and then that person 's supervisor that Western Union has no control over it 's agents and whether or not they pay recipients. When I tried to cancel the transaction Western Union 's customer service refused without reason they simply said that they are not authorized to cancel a transaction which I do not believe. First their agents do n't have to pay funds... |
PayPal Money transfers other transaction issues other transaction issues November 22, 2015 - I am a stamp collector with an interest in a wide range of areas, including stamp issues of the former - - ( ie prior to independence ). I have an account with the - based Paypal money transfer service to facilitate payments to suppliers, none of whom have any connection with the - of -. Due to the unsophisticated nature of PayPal 's transaction monitoring process, I have been threatened with closure of my account, despite providing explanation of my activities. It appears that Paypal has set up robot scanning of transaction details, resulting in delay or cancellatiion of any... |
PayPal Money transfers other transaction issues other transaction issues November 20, 2015 - On - - I attempted to use PayPal to transfer money to another PayPal ccount as I have done many times in the past. The website has been updated and rather than the usual transfer, PayPal interpreted my request as a request for an e-check issued on my bank rather than transfer from my PayPal account. There were insufficient funds in my account to cover an e-check because I had transferred the money to my PayPal account. My bank charged me $30.00 for the insufficient funds transaction. I contacted PayPal through their dispute resolution process explaining the problem and asked them to ca... |
PayPal Money transfers other transaction issues other transaction issues November 18, 2015 - PAYPAL. On - - I opened a Paypal account in order to transfer funds to a friend who had pre-booked for a large group dinner at a - restaurant in - NJ on - -. My friend asked to be paid by - - to pay the restaurant deposit. I received an email from PayPal on - - saying that the payment was pending review due to government regulations and would be completed within 72 hours. ie by - -. On - - I checked my PAYPAL account and still the payment was sitting on pending. I called the Call Center, after waiting 30 minutes I eventually was put in touch with s... |
Western Union Money transfers other transaction issues other transaction issues November 17, 2015 - I have a Western Union money order that was made out to me. I tried to cash this money order at a WESTERN UNION facility. They do not cash their own money orders!! It seems Western Union will gladly accept someone 's money but will not give it to the person it is made out to. The only place to cash Western Union money orders is at check cashing places that charge 8-10 % of the amount! I just called around. This is ridiculous and takes advantage of the consumer. ... |
PayPal Money transfers other transaction issues other transaction issues November 15, 2015 - I ordered a service from - -, it had created issues with my bank account. I cancelled on the -/-/2015. When checking on my bank account Pay Pal is still attempting to take money from my account which continues to go into the negative $90.00. Bank offered me a $35.00 which is now up to $90.00. I spoke with a supervisor at Pay Pal and I was very disappointed with the lack of concern for my account. Continuing to take out money on a cancelled item. ... |
Western Union Money transfers other transaction issues other transaction issues November 11, 2015 - I initiated a money transfer online through Western Union. The next day I received an e-mail that the transfer was on hold until I called to provide additional information. I called that same day, provided information to the customer service representative and was told that everything was alright and the transfer would go through. The money was taken out of my bank account and several days later, the transfer still shows as processing on the WU website. I contacted WU through chat and later by phone only to be told that the transaction was cancelled by WU and that I would be receiving my money... |
Navy FCU Money transfers other transaction issues other transaction issues November 11, 2015 - In - 2014, I wired money to - - - - for studies. The amount was $8800.00. I, unfortunately, was not able to attend the school therefore I expected a full refund. I asked for this refund in - 2014 and I have yet to receive it. - - - - has refused to give me my money back and they have chosen to ignore any of my attempts of communication. ... |
PayPal Money transfers other transaction issues other transaction issues November 3, 2015 - On or about -/-/2015 I, -name redacted-, tried to transfer funds in the amount of $1600.00 to my - - - - account number -redacted- from my Venmo account. I was messaged by Venmo ( and still have this message ) saying that this transaction was cancelled by - - - -. This turned out to be a lie. - - contacted me ( I still have the messages ) saying that the transfer process was never initiated by Venmo. What that means to me is that Venmo never even INTENTED for me to have my money. The reason why is for financial forensic investigators to find out, not me, a... |
PayPal Money transfers other transaction issues other transaction issues October 31, 2015 - PayPal requires users to link a bank account to the Paypal account. Users also have the option of linking a credit card account. In the past, PayPal has always made the bank account the primary/default funding source for payments. I believe this is because PayPal can deduct 3 % of the payment to keep as a fee for itself ; by contrast, when users pay with a credit card, the card issuer imposes a 3 % fee and I suspect that PayPal does not get a 3 % fee. Today, - -, 2015, PayPal changed its system so that users are tricked into making payments funded by their checking account, without prov... |
KeyBank NA Money transfers other transaction issues other transaction issues October 31, 2015 - On -/-/15 I placed an order for swiss army knives from - The items were in stock. The company contacted me for payment by wire transfer. On -/-/15, I completed wire transfer of $210.00 EUR ( $250.00 USD ) from my -. The company then contacted me to say the order was cancelled and items were not available. When I go on to my account at their website, it says on -/-/15 money received and paid back. I have not received money & after numerous emails I still only get automated response saying they received my request & will get back to me. I also wrote - in - but I... |
PayPal Money transfers other transaction issues other transaction issues October 29, 2015 - I have a - ( - ). I completed a job for a customer, I hand delivered the parts, and the customer is happy with the results. Unfortunately, the customer wanted to pay via credit card, so I used PayPal to process the transaction. The payment cleared, but PayPal is holding the funds for up to 21 days. Not to mention the fact that they take an additional 3 to 5 business days to transfer money to my real bank. I called and spoke with a PayPal customer service representative as well as a " specialist ''. Both reps were nice, and tried to be helpful, but the earliest they are willing to release... |
Western Union Money transfers other transaction issues other transaction issues October 28, 2015 - I was wired money by my sister across the country. I went to the nearest western union licensed against. There were probably - or - other customers in the store. I go to grab a slip that I 'm supposed to write my private information on including : my password, phone number, address, and that same information about my sister the sender of money. When I ask for a form to fill out he says do n't worry about just tell me the information. So I provide him with the information but because it is not written down I believe he put the password in wrong. He says " The passwords wrong I can help yo... |
Western Union Money transfers other transaction issues other transaction issues October 26, 2015 - I have tried to transfer money to a bank in - and WU wrote, on - -, 2015, that the transaction went through : - -, Thank you. The payment for your money transfer has been received. It will be available in - - - - - account by - -, 2015. If you have any questions, contact us anytime. Thanks for using Western Union. -This is your proof of payment for the money transfer below. -Your tracking number ( MTCN ) is : -Transaction Date : - -, 2015 - ETHowever, on the same day ( -/-/2015 ), I received this email : Dear - - , Money Tr... |
BBVA Compass Money transfers other transaction issues other transaction issues October 25, 2015 - I have a checking, savings, and mortgage loan through BBVA Compass Bank. I acquired the loan -/-/- and up until the past year had not had any issues. However, on -/-/- I received notice that my mortgage payment due on -/-/- had not been paid when I in fact had made payment via money transfer from my checking to my mortgage account. Compass customer service recognized that the transfer was attempted in - prior to its due date, but was not effective for some unknown reason. The issue was resolved. Once again on - the same issue arose. I was notified of non payment of my mor... |
Google Inc. Money transfers other transaction issues other transaction issues October 23, 2015 - On the morning of - -, 2015, I woke up to several messages on my phone indicating that money had been transferred using my Google Wallet account. Assuming that my account had been hacked, I logged into my account from my computer, changed my password and began investigating. I found that - $300.00 transfers had been made to email addresses I was unfamiliar with. There were also a number of failed transfers for $200.00 and $300.00. I am unaware of the reason some transactions went through at this time and others did not. In addition, $500.00 had been loaded onto my Google Walle... |
Western Union Money transfers other transaction issues other transaction issues October 21, 2015 - I sent money using Western Union to my stepson in -. ( My tracking number ( - ) is : - Transaction Date : - -, 2015 - ET ) The money was a direct transfer from my bank account to my stepsons bank at -. After calling Western Union on - the lied an told me that my bank will not release the funds for 5 days but in fact the money was Debited on - and posted on -/-My stepson is not able to get the money even after calling western union as instructed when I did the transfer. They told him that I needed to call western union before he could get the money. When I call... |
Amex Money transfers other transaction issues other transaction issues October 20, 2015 - - keep using unethically my credit card details without my aproval to charge me on - for a service I do n't want and I did n't request ... |
PayPal Money transfers other transaction issues other transaction issues October 20, 2015 - I have been trying to transfer funds from a car buyer who insists that we use PayPal to complete the transaction. I find Paypal very deceptive in it 's description of it 's services. I have called PayPal customer service numerous times & never told the entire procedure to xfer money. For example : their web site allows you request set up for a " Friends & Family '' money transfer & send the request to the other party. However when the sending party tries to send the requested sum they get a message that the precipitant ( me ) is not a " Verified Member '' & blocks the transfer. This is true,... |