PayPal Credit Card Complaint

PayPal Credit card department,

Other fee Maryland

This complaint is about PayPal Credit. PayPal Credit offers promotional financing for certain purchases where interest is not assessed on the purchase if the balance is paid off within a - promotional period. I was attracted by that promotion and paid for - items with PayPal Credit. Both purchases were from - -. The promotional - period expired - -, 2015. PayPal website states that payments may be made for same-day credit until - - on the due date. On - - at - - - I tried over a dozen times to log in to pay the remaining balance before the promotional period ended, but the website froze each and every time. When I called customer service to pay the remaining balance, I found out that it closed at - -.


not working several hours prior, but said they would not waive the interest charges that now applied since the promotional period ended at midnight. PayPal 's website made a representation that same-day payments would be accepted until -, but since the website was not working, effectively gave me no opportunity to make that payment since the customer service phone line was closed. I made the payment required under the promotion in full as soon as the website was operational, having to wake up in the middle of the night to do so. I was effectively precluded from making an ontime payment by a dysfunctional website and a closed customer service phone line. It 's deceptive to advertise a payment cut-off time, close the customer service phone line, effectively not provide the customer with the opportunity to pay, and then insist on penalizing the customer for PayPal 's own failures to provide the opportunity to pay. The promotional interest charges that should be waived total $340.00.