PayPal Credit Card Complaint

Billing disputes

PayPal Credit card department,

Billing disputes Texas

I have a PayPal account and always have had a credit card in file, whether a - or a - -. I also have noticed that they want to force me to use my bank account instead of a credit card. It is really difficult to find the " use my credit card '' option in the website. Once while purchasing online, I needed to revise my PayPal account. Suddenly, a window popped up asking me to accept a PayPal Credit card. The website did n't let me go further until I accepted the PayPal Credit Card. In addition, there was not link in small fonts saying " no thanks, take me to my account ''. After accepting the PayPal Credit I was finally able to pass that window and go to the next window to do whatever I was going to do with my account.


immediately called PayPal and cancel the PayPal Credit Card approximately on - 2015. Everything was fine until recently, when I started receiving calls from PayPal demanding me to pay an item ( and interests ) that I supposedly bought online with the PayPal Credit Card. According to them these interests have been running for 6 months or more. I called them up and they said that I have to pay 6 month interests for an item that I bought with my PayPal account ( no with the PayPal Credit Card ). I asked the operator " how could this have happened? '' he said that the information was sent to me via email. I requested him to resend those particular emails, his answer was that by company policies he can not resend them. I buy many things online with the PayPal account. Now PayPal have prevented me from using the account. Also, when I go to my PayPal profile, there is not much information about this incident or anything. The information that one sees there is very simple and there is not many details about the transactions. I am willing to pay for the item that they allegedly say I bought with the PayPal Credit Card, but no for the interests. What can I do? Thanks - -

PayPal customer in Texas
Dec 11, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with monetary relief

Consumer disputes how PayPal handled their complaint

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints4/20135/20137/20138/20139/201310/201311/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20155/20156/20157/20158/20159/201511/201512/201502468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalBilling disputes59.4%33.3%7.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.8%51.5%32.3%6.4%3.9%4.6%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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(408) 967-1000
2211 N 1st St
San Jose CA 95131
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