Review and analysis of over 1,029 consumer complaints
| PNC Bank |
| HSBC |
| USAA Savings |
| The Western Union Company |
| Western Union |
| Wells Fargo & Company |
| Citibank |
| Google Inc. |
| SunTrust Bank |
| PayPal Holdings, Inc. |
| JPMorgan Chase & Co. |
| JPMorgan Chase |
| Xoom |
| Capital One |
| Company | Complaints |
|---|---|
| Western Union | 236 |
| PayPal | 138 |
| MoneyGram | 132 |
| PayPal Holdings, Inc. | 74 |
| The Western Union Company | 61 |
Bank of America Money transfers other transaction issues April 3, 2017 - I sent a mobile payment of $1000.00 via email to my Aunt using my Bank of America account and it was routed to a closed - account. After reaching out to both Bank of America and - to get the matter rectified Bank of America informed me that - would not be returning my money. When my aunt called - to get the information they tell her that they can not go into the account because it is closed, Yet when I called - they ask for my aunts information to look into the account.... |
Xoom Money transfers other transaction issues March 15, 2017 - I am being blacklisted from being able to send any overseas transfers from my computer. I know this now because after - started blocking me I moved to -oom, which blocked me after a couple of transfers ... and then today I tried to establish a new account with -E money transfer and they would n't even let me create an account. I believe this all stems from an incident I had last - where someone hijacked my email account password, and then tried to send money through -oom. I noticed this activity and called them immediately to block the transaction saving myself and -oom from any financia... |
USForex Inc. Money transfers other transaction issues February 24, 2017 - Hi, I initiated the fund of $250.00 transfer at OF- to a bank in - from US on -/-/2017 They have transferred the fund. After a week, the fund still did not arrive the account in -, and I found out by calling to the bank in - that I missed the last digit " 1 '' attached to the account number, thus it can not be received. I contacted OF- to correct the mistake on -/-/2017. They stated, it will be corrected in 2-3 business days. On -/-/-, I found out the fund was still not received, and contacted OF-. They could not locate where the fund is, after 2 e-mails and 1 phone ... |
USAA Savings Money transfers other transaction issues February 18, 2017 - I sent - dollars to the wrong account at - -. I called USAA my bank account and they said the money was already gone and there was nothing they could do and that I would have to call - -. - -, of course, would n't speak to me because I am not a customer.... |
Bank of America Money transfers other transaction issues February 16, 2017 - I applied the wiretransfer by - from US to another proper account in -, but the destination bank refuse to accept the transfer because I did just state my first name ony but not first and second name. I was trying to call the wiretransfer of the bank and also the branch I have the account but just long time waiting. I had tried so many times but just waiting on the commuter. Now I am traveling in another country so I can not go to the branch personally. The amount is already debt in my origin acc but I cant receive it by the destination bank. I need to amend the beneficiarys name or ... |
Bank of America Money transfers other transaction issues February 15, 2017 - On -/-/2016 I transferred payment to - - - for payment to our vendor -. I was not aware our vendor had closed the account with -. - has not returned the $4100.00.... |
Bank of America Money transfers other transaction issues February 12, 2017 - On -/-/-, I initiated an online electronic fund transfer of $10000.00 from my account at Bank of America account to my new son-in-law 's account at - as a wedding gift for the new couple. I entered my son-in-law 's name, home address, email address and account number. But without realizing it, I typed a " - '' instead of a " - '' for the - of the - digits of the account. Unfortunately, I did the same thing when asked to confirm the account number. On -, my daughter told me they had not yet received the money in their account. I called Bank of America and spoke to -... |
Bank of America Money transfers other transaction issues February 12, 2017 - -/-/- one of my sons asked me to pay his - cellphone bill for him. I did this with him by using the - online bill pay on his account. I paid the bill by giving - a bank sort code and bank account number for one of my bank accounts, and authorizing them to make a single deduction to pay a single bill. The transaction was successful and this should have been the end of the story. However.. I made the mistake of using a bank account which I do n't track closely. Then -/-/- I noticed an unusual debit on that account. Upon investigation I discovered that - had used the bank i... |
PayPal Holdings, Inc. Money transfers other transaction issues February 10, 2017 - today i tried to get access to my pay pal account and was denied access. I called them and the woman on the phone told me that i was in violation of heir policies and they will hold my money for an additional 180 days there is over - in that account which i have not fully had a chance to gain access to for over two months. I informed the woman on the phone that when pay pal restricted my account befor that i expalined on recorded conversation what my business entailed and after i removed the pay pal buttons from my social media pages my account was restored again. now for some strange reaso... |
Bank of America Money transfers other transaction issues February 7, 2017 - My bank account was grossly mishandle. I called customer service at Bank of America to ask for a loan for my hearing aid. The representative over the phone told me about a - LOAN. I trusted what they told me and I thought that I was getting an interest free loan for $5000.00 which could be paid off monthly over the course of a year which would be deposited to my checking account. Instead a CASH ADVANCE was deposited to my checking account and then withdrawn without my knowledge resulting in an OVERDRAFT PROTECTION and OVER DRAFT FEE on top of all of this. THIS IS NOT WHAT I WANTED. I ende... |
Ria Financial Money transfers other transaction issues February 6, 2017 - I sent through the RIA financial services branch located in - - Ca. with the amount of $780.00, cahrges/taxes $39.00, TOTAL $810.00 on -/-/2017 but the transaction was n't done and was canceled on -/-/2017 and when I go to that branch location, the agent there does't give me my money back because she has n't received the order from her manager or supervisor. Then when I call to check if my money is ready to pick up, the agent is telling me that until she gets the confirmation or approval, she will call me but the time period of 10 days in overdue with no answer from them.... |
Wells Fargo & Company Money transfers other transaction issues February 5, 2017 - I accidentally transferred money to the wrong person through Wells Fargo Surepay. I entered the wrong phone number. I made a claim with Wells Fargo and their policy is 7-10 business days to investigate the claims. They contacted the other financial institution and there were n't enough funds in the account to return the funds. They communicated to me that there was nothing else they could do. I have three concerns about this process. First, there should be a way to match up the phone number and name of the recipient for money transfers. They currently only match up the phone number. Second, We... |
JPMorgan Chase & Co. Money transfers other transaction issues February 5, 2017 - -/-/17 I transferred $1300.00 and $1.00 dollar to my mother through QuickPay service provided by Chase using my smart phone. My mom did not receive $1300.00 but she did receive $1.00. -/-/17 I transferred $400.00 to my mom and she never received the $400.00. I have transferred in total of $1700.00 that she did not receive. My mother received a text from Chase stating that I sent her money through QuickPay and they are processing the transaction. -/-/17 at - I filed a claim with Chase over the phone. They let me know that $1700.00 went to someone else 's a... |
Blackhawk Network Holdings Inc. Money transfers other transaction issues February 3, 2017 - Dear Consumer Financial Protection Board, On -/-/- I attempted to sell - - - E-Gift Cards to gift card reselling website Cardpool, with a total face value of -USD. Following the submission of my order, Cardpool marked my order as order as a " physical gift card sale '' and requested that I send them the gift cards via -. I then contacted the store and explained that I did not have a physical gift card and asked if they would process the transaction, as I had already submitted to them the gift card numbers and pin information. Since then I have sent several emails and have r... |
Regions Financial Corporation Money transfers other transaction issues February 2, 2017 - I have banked with Regions bank several times in the past, most recently from -/-/- to -/-/-, a which time I had both checking and savings accounts, business checking and savings accounts and a personal line of credit of $2500.00. In -/-/- payment on my line of credit was coming due and I transferred more than $2400.00 from my checking account to make the payment. The next day I transferred a similar amount from the line of credit back into my checking account in order to pay other bills. Shortly thereafter I noticed that Regions had added the original payment amount ( made ... |
PayPal Holdings, Inc. Money transfers other transaction issues February 2, 2017 - Sold a - - gift card ( $380.00 balance ) on eBay on -/-/-. Buyer paid through online payment service PayPal -. A few days later the buyer claims that purchase was " unauthorized '' even though the gift card was used ( balance now ZERO ). Buyer filed claim with eBay and case was closed in my favor less than 1 day after I submitted proper documents to reflect that the gift card was indeed used. Initially PayPal had the hold on my account for the transaction amount but released the funds once eBay closed the buyer 's dispute case. Nearly three months ( -/-/- ) lat... |
The Western Union Company Money transfers other transaction issues January 31, 2017 - I tried to send money using western union and everything was ok until I got a text message saying the transfer would be delayed till I call a number, which I did and the gave me a - digit number to return to the place where I sent the transfer from and get a refund. I returned to the place and they told me in order to get a refund the number needed to be - digits and to go to a western union store and try and get a refund, unable to find one in my town so I would have to go out of town to try and find one, this is time consuming. they mentioned something about sending a check in the mail... |
PayPal Holdings, Inc. Money transfers other transaction issues January 27, 2017 - SUMMARY : I tried to provide a refund for an eBay transaction, but eBay and PayPal have effectively charged me - times for the refund, leaving me with a negative balance of twice the original transaction amount. I sold an item on - in -/-/-, which the buyer paid for via PayPal. I informed the buyer that I was unable to ship the item until a week later, due to travel, and the buyer requested a refund. I logged into my PayPal account to issue the refund, but the refund action was rejected several times. When I emailed PayPal, they informed me that I would have to call them to have... |
PayPal Holdings, Inc. Money transfers other transaction issues January 26, 2017 - I used Paypal to pay for an online order placed with - on -/-/-. I returned - items from that order to the store on -/-/- for a total credit of $210.00. I also returned other items to the store from other orders on -/-/- and saw the credits post to my Paypal account on -/-/-. However, the $210.00 credit still has not posted to my account. - confirmed the return was processed on -/-/-. I contacted Paypal via phone on -/-/- and they opened a dispute. However, after I submitted the evidence showing the receipt from the store showing the return of $210.0... |
PayPal Holdings, Inc. Money transfers other transaction issues January 19, 2017 - I sold an item on Ebay and as a result the item was paid for using PayPal. Unfortunately they keep putting a hold on my funds and I sell these items to pay bills. I was on a probationary hold with Ebay for safety reasons of fraud, but I am the one who is at risk. It is not fair that now they have removed the hold and now PayPal puts one on. I had to pay almost $75.00 to ship the phone to - and that included insurance and return receipt. This is not right that they do this, when they are the 3rd party and they hold money when the merchandise leaves the seller. The money is the security as ... |
The Western Union Company Money transfers other transaction issues January 17, 2017 - -/-/-@-. My old Western Union account was compromised. I had n't used this account since -/-/-. Someone stole my information and made several money transfers to -, - -. I spoke to - at Western Union and told her I never made these transactions and she told me not to worry about it, it 's just a spoof. I demanded to be transferred to a supervisor. - ( employee number - ) told me my account had indeed been hacked and my information and my son 's information was used. My name, address, social security number, telephone number, my credit card number, my son 's name -... |
Google Inc. Money transfers other transaction issues January 16, 2017 - Hi I have been having major issues recovering my money back from google Inc . I and my bank on at least 10 calls to Google on 3 way been trying to recover my funds from them. I filed with my bank because google was contingent to take money from my bank even after being told to stop. I filed -/-/- and then my bank gave me my money back. Then google asked for a reversal of my money and then claimed to have sent it back. So my bank and visa did an internal investigation and it came out google lied to me and to my bank pnc. We have tried to call and then google claims they sent funds on -/-... |
PayPal Holdings, Inc. Money transfers other transaction issues January 14, 2017 - I MAKE PAYMENT USE MY PAYPAL ACCOUNT, FOR INVESTIGATION SERVICE, I DONT RECEIVE THE SERVICE I PAY FOR .I CONTACT PAYPAL TO COMPLAINT ABOUT IT, PAYPAL REFUSE TO TAKE MY COMPLAINT .I CALL MAY BANK // ALLY BANK, THE OPEN A CLAIM, THEN THE SAY EVERTHING NEED TO GO TRUE PAYPAL .I COMNTACT PAYPAL ABOUT IT .PAYPAL SAY THE REFUND MY ACCOUNT .NOW I DONT NO WHERE IS MY - DOLLARS GO... |
Bank of America Money transfers other transaction issues January 11, 2017 - Want to transfer money from Bank of America / -.to -. Completed paper work. And medallion signature. Money still not transferred. - had paperwork for almost 2 weeks. Called - - VP in - and lleft messages to call me back and has not done so. If on vacation message did not indicate that or to be referred to another person.... |
The Western Union Company Money transfers other transaction issues January 11, 2017 - Despite being a fully verified customer by Western Union, - and having made - transfers to the same person through WU, I made and paid a transfer of funds to my girlfriend in the - on -/-/- WU accepted the transfer and sent me a confirmation of this. Several hours later my girlfriend emotionally distraught manages to send a pro bono email from an internet cafe informing me that she was refused the money by the WU money collection point by telling her the transfer had been rejected and returned to the sender on the grounds of her name. The clerk insinuated and made references th... |
Google Inc. Money transfers other transaction issues January 11, 2017 - I filed a dispute for non-receipt of product/service for a purchase made today, -/-/-, in the amount of -. The transaction ID is -, email is --. This appears to be some sort of scam as the person ( s ) who received the funds do not reply to direct messages via - and or email, a video was ordered and not received. The person ( s ) no longer reply to direct messages as well as emails, they were reported to - as spam/scammer. I advised Google Wallet, the service used to send the funds and dispute was filed. However, due to past experience with this company, Google Walle... |
Bank of America Money transfers other transaction issues January 9, 2017 - On - -, 2016 I made a payment by wire Transfer to - - for - - - listed as New. After not receiving any email confirmation and seeing some posting online, I contacted my bank ( bank of America ) to cancel the wire transfer, case -, my bank then contacted - bank who refused to cancel the wire, just and after only contacting the seller. So the transaction proceeded and to my surprise I received two used switches packed in the same box. I called immediately and after heated exchange, got the authorization to return the items, which I did the same day by -. The seller ... |
Google Inc. Money transfers other transaction issues January 8, 2017 - Google Wallet wo n't transfer my balance ( $1400.00 ) to my bank account, despite multiple verifications and transfer request forms. They claim to have suspended my account due to terms of service issues, but will have to at least release my funds, wo n't they? Multiple attempts to resolve it with customer service lead nowhere, each thread gives new and conflicting information. Telephone and chat service are disabled. Online research reveals that numerous people are in a similar situation which is surprising given Google 's otherwise great reputation.... |
PayPal Holdings, Inc. Money transfers other transaction issues January 5, 2017 - On - - my daughter transferred money to my paypal account. On the - I called paypal since I could n't get any response from my requests online. I was told that the money had gone to my bank and should be in my account. I contacted my bank -, they informed me that the money had not been received in my account and they did n't know where it was. I contacted paypal and the issue a trace to locate the funds. On the - of - I was told by - a paypal Customer Rep. She informed me that the money was put in an account number that was not mine, it was one number off. This was and is ... |
PayPal Holdings, Inc. Money transfers other transaction issues January 4, 2017 - Paypal offers a service of virtual money which is tied to a checking/debit or credit acct to make purchases without leaving your information available to hackers ... They also have a dispute service when dealing with vendors without ethics or deceptive practices ... I have used Paypal in dealing with an internet company that has defrauded me of delivery of my purchased items and now refuses to act in a manner complementary to what they claim to offer ... I have filed a dispute regarding a purchase and they have sided with a vendor claiming I have recieved the merchandise ....... |
MoneyGram Money transfers other transaction issues January 4, 2017 - I wanted to purchase a phone from a lady. We agreed that it was to far to drive so she would overnite the phone me via fed ex and AFTER i reieved the phone i would THEN GIVE HER THE REF. NUMBER so she could go get the money. She was to send me the fed ex tracking info within a couple minutes of me doing the money gram as she was at fed ex waiting. I called money gram on -/-/2017 to confirm that UNTIL I GAVE HER the reference number that the money COULD NOT be picked up. They confirmed that was correct. I even ASKED them about A REFUND to ME if the transaction fell thru ( and i did not reciev... |
Citibank Money transfers other transaction issues December 20, 2016 - Employee Name : - - Recipients : - - ( self ) Recipients Bank : - - - - Confirmation Code - Date Deposited -/-/2016 The questions is there any mistake in my personal details as why this deposit has been refunded back to my - by CITI Bank. The - other transaction I made on the same day went through. as of this moment I have n't heard nor received any return from the - transaction I made Which is the recipients - - ( - ) and - ( - ) - as well. Please kindly enlighten me of the real status of this transaction. Respectfully Your ' ... |
Ally Financial Inc. Money transfers other transaction issues December 7, 2016 - I was paying rent via an account number. However, I inadvertently entered a routing number as the account number. The routing number and the recipients name were correct, and - bank accepted the transfer. Ally ( my bank ) states that it is up to - to return the funds, and - states that it is up to Ally to request the funds be returned.... |
Wells Fargo & Company Money transfers other transaction issues December 2, 2016 - I have complained of false online transfer numerous times money missing from my account and after 3 plus more weeks they have done nothing... |
PayPal Holdings, Inc. Money transfers other transaction issues December 1, 2016 - Unable to purchase goods online. Using Paypal is the only allowed vehicle. Can not enter my credit card information without using this service. They have a -. I have verified my information with Paypal numerous times, they still deny me.... |
The Western Union Company Money transfers other transaction issues November 29, 2016 - We annually transfer a donation thru WesternUnion to the - university in the - -. The transfer is made to a personnel acquaintance. This year when he went to pick up the money, the local agent took the transfer codes and indicated it would take some time and he should wait a few minutes. When he returned to the agent they indicated the money was not available. As the sender we received notification that the money had been transferred. We put in a complaint thru Western Union on the transaction failure. During the course of - follow up telephone calls one of the Western Union agent... |
MoneyGram Money transfers other transaction issues November 29, 2016 - I bought a money transfer on -/-/2016. I called the customer service on -/-/2016 and went to money gram agency located in - - -, - - to request a cancellation and a refund. The lady responded that I have to call their - after several transfer to different individuals I spoke to someone who requested that I sent an email with an explanation of the transaction to - with my reference number -. I did however I did not receive any response. I continue calling the same phone number without success. The agency keep transferring my phone call and I get disconnected ever... |
PayPal Holdings, Inc. Money transfers other transaction issues November 25, 2016 - A customer initiated a chargeback through their credit card company and Paypal, they gave the customer a full refund without them returning the items. On - - 2016 our company installed a split A/C system at the customers house, the items are as follow : - - : - C/U serial : - A/H model : - A/H serial : - Heat model : - Heat - The item came with 10 year labor and parts warranty and passed all necessary city inspections. After almost 6 months, on - - 2016, the customer initiated a chargeback through Paypal and the credit company, citing defective merchandise. ... |
MoneyGram Money transfers other transaction issues November 24, 2016 - I was on MoneyGram to send my son money for his tuition. I sent the money, talked to someone to verify that I knew who I was sending it to. It was approved and I had my son go to pick it up. When he got to the Walmart to pick it up, he was told he had to call MoneyGram and then they told him I had to call. I called and was asked all the same questions again, if I knew who it was going to and verified my information. The guy then said that since they had a lot of fraud complaints to that area and that it was not my son who I was sending money to he canceled. Also told me it was a security risk.... |
PayPal Holdings, Inc. Money transfers other transaction issues November 18, 2016 - This morning I submitted payments for items I bought on Ebay, with the " Pay After Delivery '' option fully on display and understanding this as a term of my authorizing the payment. Half of these purchases did not go through as " Pay After Delivery '' and are now completed, even though I did not authorize this. I ( after one lengthy hold ) explained my situation to one of your " customer service '' ( and I do use that term VERY lightly ), who informed me " nothing could be done ''. I suggested she simply reverse or credit the charge and then resubmit these charges as requested ( and specifi... |
PayPal Holdings, Inc. Money transfers other transaction issues November 16, 2016 - I have an account with Paypal Credit which is based in - MD. I made - payment to paypal credit on - -, 2016 in the amount of $120.00, which showed up on my bank statement on - -, 2016. Also, what showed up on my bank account was an unauthorized internet payment of $110.00. I did not approve of that payment I did not make that payment. I called the company and they said they have to investigate the charge and they do not know how long it will take. In the meantime, because of this transaction, it has overdrawn my checking account, in which I was charged an overdraft fee of... |
PayPal Holdings, Inc. Money transfers other transaction issues November 16, 2016 - I purchased a number of items via Paypal on eBay. I asked that my credit card be charged. Instead and without my authorization, Paypal debited my bank account in which there were insufficient funds. Paypal via " - '' it 's supervisor, admitted that they did this intentionally against my instructions but refused to credit me for the overdraft charges on my bank account or to remove my bank account from my Paypal account. Paypal also promised to send me an email admitting that this was completely their fault but never sent it.... |
Bank of America Money transfers other transaction issues November 16, 2016 - On -/-/- I went to a Bank of America ( BoA ) branch on - - - - - MD to set up an automatic bank transfer to - - to pay my landlord their rent. On -/-/- the funds were extracted out of my account and transferred to the account set up on the bank transfer. On - my landlord notified me that they had not received the funds and the information they provided for the account transfer ( routing & account # ) was wrong. I immediately contacted BoA national office and was told they needed to check and I would receive a call back. On approximately -/-/- I returned t... |
Wells Fargo & Company Money transfers other transaction issues November 15, 2016 - I had a home security monitoring service from - - for my service. I sold my house in -, NC in - 2015. I had called and faxed the letter to - requesting cancellation of service and stoppage of auto payment from my Wells Fargo checking account. Three months later I saw that - continued to charge my checking account the monthly fee of $36.00. I called them again and asked about cancellation of payment and for refund of the over charge. The representative apologized and said that the previous person did not process the cancellation accurately and promised the refund. The auto p... |
PayPal Holdings, Inc. Money transfers other transaction issues November 15, 2016 - Venmo is a money transfer application that withdraws money from one bank account and deposits it in another. There is a social media element to it, as people can publicly post what the money is for. After the - embargo was lifted, my boyfriend, sister and I thought it would be great to surprise my father with plane tickets for his birthday. I transferred my boyfriend $400.00 to cover the tickets for my family members, referencing - in in the post as to what the money was for. I received an email that my transfer was being reviewed per OFAC regulations - apparently the reference to -... |
PayPal Holdings, Inc. Money transfers other transaction issues November 15, 2016 - Funds were taken from my - - - savings account without my consent. ( - entries on - for $89.00 each. ) These funds were sent to a fraduulanet Paypal account. I spoke with -, they sent me to Paypal. After waiting over three weeks, PayPal still has not resolved the issue and even tells me that - should reverse the fraudlent ACH.... |
PayPal Holdings, Inc. Money transfers other transaction issues November 11, 2016 - made a purchase from - and paid via paypal. turned out - had charged me the full amount for a new ticket, same date, same flight, same plane, instead of adding luggage to an existing ticket. now i am double booked. when i realized what had happened i called paypal immediately and they would not help. - said no refund for a promo fare flight, regardless of the circumstances and that it is a double book.... |
Bank of America Money transfers other transaction issues November 10, 2016 - On -/-/2016, I requested a wire transfer from my Bank of America account to - hair cosmetics in the - in the amount of $330.00. This was pursuant to trying to purchase products from this supplier online where my credit card would not go through so a - representative emailed me and suggested I wire the money to them instead. The wire transfer was conducted at Bank of America, in -, VA ( - - -, -, VA - ). I then emailed the - ( - ) on -/-/2016 to inquire with respect to whether they had received the funds and they denied receiving the funds. I then went to ... |
PayPal Holdings, Inc. Money transfers other transaction issues November 9, 2016 - I used Paypal to purchase - from -. - never sent the - I purchased. I contact Paypal to open a dispute. Paypal reviewed the case and denied my claim and did not allow me to appeal their decision. When I paid for the - purchase it was paid as a good purchased but Paypal processed the transaction as a money transfer.... |
PayPal Holdings, Inc. Money transfers other transaction issues November 9, 2016 - Funds were sent from my Venmo account erroneously to a user that I have never met and they refused to send the money back to me. I raised this issue with Venmo and they offered no support at this point I took matters into my own hands and stopped the payments through my bank ( ON PURPOSE ). Then I received an email from venmo saying " Do n't worry we transferred the funds to the other user '' and now your account is frozen until you settle the debt with us. These funds were purposely stopped by my bank at my request. I will not pay Venmo this disputed amount as I wanted to stop these payments.... |
The Western Union Company Money transfers other transaction issues November 8, 2016 - On -/-/2016, I initiated a money transfer to - to a family member in the amount of $1000.00 + $5.00 money transfer fee. The money was withdrawn from my bank account -/-/2016 and I was told the money would be available for withdraw -/-/2016. I checked the account status on -/-/2016 to ensure the transaction completed as promised by Western Union, the online status stated in process or pending. I called Western Union and I was transferred to the fraud protection unit. I was told my transaction was denied for my protection and that the funds would be refunded. Apparently, the trans... |
Citibank Money transfers other transaction issues November 8, 2016 - After cancelling my - - in - of 2016, I received a preloaded visa debit card with a refund of - on it. Enclosed with this card was information on having the moneys transferred to my bank ( - - - ). I filled out the form for Citi Bank and requested them to transfer the moneys, these moneys have never to date made it too my account. I was given a case # by - -. I have contacted Citi bank several times in the last six months and all I am told is that the funds where sent and this case is closed and I should contact my bank. I have contacted - and they told me today f... |
Wells Fargo & Company Money transfers other transaction issues November 7, 2016 - On - -, 2016 my husband went to Wells Fargo to send a wire transfer to - - in - -. Wells Fargo sent the wire wrong and the funds were never received by - -. On Monday - -, I went to Wells Fargo to find out what happened and why did - - not receive the money. It was discovered that the banker had used the wrong - number. I was told that the funds would be recalled and sent to the right place and this would happen within 48 hours, 3 days worst case which would have been Thursday - -. I specifically asked what would happen if Wells Fargo could not get ... |
Ria Financial Money transfers other transaction issues November 6, 2016 - My friend attempted to send a money transfer through -. I went to pick up the transfer and was told he had to contact a compliance number in reference to the transfer. My friend was told that I had gotten too many transfers and they were unable to fulfill the request. He had to pick up the money and the transaction was cancelled. I contacted - and they told me they were unable to provide me with any information about the matter as they were limited. They offered no assistance and would not even state how many transfers it showed for me. I asked for a supervisor and she told me the same t... |
The Western Union Company Money transfers other transaction issues November 2, 2016 - On - - I made a international money transfer to - through Western Union APP Mobile, I tried to send $300.00 + $5.00 Fee. For any reason Western Union Cancelled the transaction. But on - - Western Union took the funds from my bank account, but the money transfer was still cancelled. I called them several times and they told me I have to wait 7 days to see reflected the funds on my account.After 7 business days the money never was refunded, when I called them again they said that Western Union never took the money from the account. I started a claim with my bank ( - - -... |
Google Inc. Money transfers other transaction issues November 2, 2016 - I paid someone through Google Wallet for my monthly parking spot. They rejected my payment ; told me my account was closed and then took my $320.00 and did not refund the transaction or send the money to the recipient.... |
JPMorgan Chase & Co. Money transfers other transaction issues November 1, 2016 - We have attempted to wire money to a escrow account for two days without success. The first transfer attempt failed because the account number was improperly submitted, the second attempt we were told was a failure to initiate the transfer after the account numbers were corrected. We have traveled more than - - miles in an effort to correct the problem, plus have made several phone calls without the problem being corrected, just promises that were that were not kept.... |
Citibank Money transfers other transaction issues November 1, 2016 - - Money Lost for ever -/-/2016, an international wire transfer for $6000.00 was sent to a citibank -, with an outgoing confirmation number : -, after more than 16 Business days and the money never arrived I called the bank on -/-/- and I did a recall of the money, and I asked them to trace the money, it has been more than 2 Months now, and I called almost every single day including the branch manager called - ' at this number -, and all they said is that they do n't know where is my money and that posible the money is lost for ever. and I will never get it back.... |
Google Inc. Money transfers other transaction issues October 31, 2016 - **FYI I will keep filing complaints until google fixes my issue** My nephew used my account to make purchases ( he is a minor ) google refuses to refund what was charged. Google referred me to a developer and the developer said google MUST and needs to refund these charges. Google refuses to accept responsibility and refuses to refund charges that have been made.... |
The Western Union Company Money transfers other transaction issues October 31, 2016 - On - -, 2016 I sent money via Western Union online to a family member. On - -, 2016, I cancelled the transaction. Initially, the customer service representative indicated that it would take three ( 3 ) to four ( 4 ) business day for the refund to be applied to my debit card. I made a subsequent phone call to Western Union on - - or - to inquire about the nonexistent refund. The customer service representative then informed me that the refund would actually take up to seven ( 7 ) business days to process. Today, - -, 2016 is that seventh ( 7th ) business day and still... |