Other bank product/service Account opening, closing, or management
PayPal Bank account or service department,
Other bank product/service Account opening, closing, or management Arizona
RE : EBAY ITEM - I am having a problem with the billing for this item. When I checked out at purchase I was given - billing options. I very carefully selected the '18 months, no interest billing option. This is very clearly shown on this auction listing. However, when I received a purchase confirmation from PayPal credit the payment terms were stated as '6 months '. I understand that PayPal credit does not normally currently offer promotional financing longer than 6 months. I presume this was a 'black Friday ' special promotion. That is why I completed the purchased at that time. I have spoken with PayPal credit, PayPal and Ebay several times. I forwarded to PayPal credit a screen shot of the listing showing the payment terms. On -/-/2015, PayPal credit initially told me that I did not qualify for the 18-month payment terms. This was not what communicated to me in any way when I checked out. I have instances where a transaction could not be processed by PayPal credit. I know what those messages look like. I would not have confirmed the sale for any other payment terms. I actually could have purchased the exact same item elsewhere for less money at 6 months, no interest. Upon further contact PayPal credit stated I did not select 18-month terms at checkout. I most adamantly state that I did. I believe changing the terms of a sale after close is a fraudulent business practice.
PayPal customer in Arizona
Dec 27, 2015
* Source: CFPB Complaint Database
PayPal response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.paypal.com |
Phone | (408) 967-1000 |
Address | 2211 N 1st St San Jose CA 95131 |
PayPal | |
PayPal |
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