PayPal Prepaid Card Complaint

General purpose card Managing, opening, or closing account

PayPal Prepaid card department,

General purpose card Managing, opening, or closing account California

Hello, I am writing to complain against PayPal Inc for purposely limit my account and hold my fund from being accessed. On - -, I wrote an complain against PayPal for loading money into my account using PayPal cash card. The problem was solved yesterday ( -/-/-, - ) and I was able to loading fund into the specified account. Since PayPal has a limit for loading money everyday using cash card ( $500.00 per day ) and I have - cards for $1000.00, I need two days to finish loading ( yesterday and today ). I loaded the - cards this morning, and wait for the fund to be settled ( according to PayPal, it requires one day ), and several hours later just after my loading, I received an email says my account was locked. It shows apparently that PayPal purposely let me load the money but lock the fund immediately after that before I even have a chance to use it. I called customer service to request my funds back but was told to wait for 45 days for no reasons. This is what had happened. Thank you! Regards, - -

PayPal customer in California
Dec 09, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

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(408) 967-1000
2211 N 1st St
San Jose CA 95131
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