Utah System of Higher Education Student Loan Complaint

Utah System of Higher Education Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Utah

My first original complaint stated o -/-/2017 : We obtained a student loan for our daughter several years ago with the -. The loan is nearly paid off and only has a balance of $1900.00. On -/-/- we went to our Credit Union and obtained a loan to payoff -. The funds were mailed to the P.O. Box my daughter had sent all her prior payments to in -, Utah. The -. - is - -, Utah -. I kept a close eye on the - website. After a week or so, I called - and was told that the check was probably in their system and should clear soon. I gave it a week or more knowing that the - loan still showed now delinquent. I called - again and was told to gibe it a little longer and it should be applied to payoff the balance. I dug deeper into the mailing process and discovered that payments generally go to - CO. The -. - is - - CO. -, so I had my Credit Union put a stop payment on the check and reissue to - and was sent to the - CO address. I felt confident


enough in advance to get this loan paid off. This has been going on since -/-/2017 ... Can you please intervene and help get this issue resolved? The CFPB responded on -/-/2017 with this : - received your payment of $1900.00 dated -/-/2017. This payment cleared any delinquency on your account. We are able to confirm no negative delinquency information has been reported to the credit bureaus by -. However, we are unable to honor your requested payoff amount of $1900.00 from -/-/2017, since the delay in receipt of your intital -/-/2017 payment and the payment dated -/-/2017 were not due to any error on our part. Interest continues to accrue on a loan balance in repayment until a payment is received and processed. As per our telephone conversation on -/-/2017 we have waived the remaining late fees as a one-time courtesy. With your payment of $14.00 dated -/-/2017 your account is now showing as paid in full. You should shortly receive a " Paid in Full '' letter, indicating you no longer owe any money for these loans. I am simply making this public for all to read that - intentionally kept putting me off with the numerous phone calls that I made though out this nightmare ... They kept telling me, do n't worry, we 'll find the payment, this happens all the time, .... When in reality, they were saying, we are glad to let the loan you took out from your Credit Union accrue interest as well as continue to charge interest on our loan. They were not interested in helping me solve my frustration, they simply turned out to be greedy. They proudly waived the late fees that should not have been assessed in the first place ... how generous on their part. The $14.00 in interest I had to pay to avoid reprisal is a slap in my face. The subordinates at - actually were very kind, but clueless. I finally asked to speak to a manager and was directed to - who treated me with utter disdain, contempt and was blatantly rude and unsympathetic. He is a poor excuse of an employee and needs to be taught by his subordinates how to provide customer service. I paid the amount of $14.00, because I was strong armed and threatened by the manager that if I did n't agree that he would go back on - 's word and charge the entire amount. He even threatened to disconnect the call, because he is -. I would highly recommend anyone reading this to avoid dealing with -