Wells Fargo & Company Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer having problems with customer service

Wells Fargo & Company Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Arkansas

I sent in - checks to Wells Fargo Educational Financial Services. They only cashed - check and when I called to ask about the status of - check they were less than helpful. The first lady that i spoke to first blamed me for putting - checks into the same envelope.Then after a few minutes of that blame-game, she blamed me saying that i sent the - check to the wrong address ( which is impossible because they were - in the SAME envelope ). I told her how they were - in the same envelope and she continued to blame me. When i asked her how Wells Fargo was going to fix their error all she could respond was " I Do n't Know, maybe put a stop payment on your check and send in a new one TO THE CORRECT ADDRESS ''. So i ended the phone call with her and called my bank to start the process of doing a stop payment. Only problem is it is $25.00 fee for a stop payment. It was upsetting that Wells Fargo wanted me to spend $25.00 dollars because of their error, it was unacceptable. I called Wells Fargo back

a " Mail opening machine '' and " It is not common, but also not unheard of that the machine will remove multiple checks, scan one in and then shred everything in the envelope, leaving no trace of the - check ''. Which means that you have no way of proving to them that you made your payment on time or even early. I think it is very irresponsible of them to lose a check because they penalize and give late fees for their error. In the long run this could affect your credit score, the minimum payments remaining and just a terrible situation.

Wells Fargo & Company customer in Arkansas
Nov 03, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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