Wells Fargo & Company Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer having problems with customer service

Wells Fargo & Company Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Iowa

I have been going back and forth with Wells Fargo regarding reporting on my student loan, they agreed to remove two late payments from my CBR 's as they were mailing statements to an incorrect address that was provided to them by someone other than me. I have since updated the address on file and phone number with them. As they allowed changes to my account to be made by someone other than the primary account holder which caused statements to be mailed to the incorrect address I believe all the late marks should be removed from my CBR 's as the co-borrower was making payments, and I had no way of knowing if payments had been made. I have since received online access to my account and have been making payments. Attached is proof showing they removed two lates from my CBR, there are - other late marks on my CBR that should be removed by the logic used to remove the - and - lates from 2016. These lates were not removed in goodwill they were removed as Wells Fargo error.

Wells Fargo & Company customer in Iowa
Jan 24, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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