Vermont Student Assistance Corporation Student Loan Complaint

Vermont Student Assistance Corporation Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Vermont

This is my 3rd complaint I 'm filing against the Vermont Student Assistance Corporation ( VSAC ). This is not a duplicate complaint, as VSAC asserted when I filed my 2nd complaint in - -. To note - I have escalated this matter to my State of Vermont Legislators and they were somewhat helpful. My emails reporting this matter to some members of the VSAC Board of Directors went mostly ignored. - -, the General Counsel for VSAC, has stated that VSAC will not allow me to utilize the remaining months of reduced payment forbearance that remain on my private student loan accounts. When I have inquired why not, he has provided the explanation that I have not provided a plan to make full monthly payments as " required '' for forbearances to be granted. When I have questioned this policy, as it was only this past - that I was told by - - that I needed to submit a plan to make full monthly payments with my request for


On - -, in response to a letter I received, I did submit a plan to make full monthly payments starting in -. To note, I had provided a draft of this same plan in a previous email, but it was ignored by - -. The plan provided on - -, provided an outline to resume full monthly payments, is based on my projected income vs. expenses for -, and is based on being able to utilize all remaining months of reduced payment forbearance. - response to this plan submission - which he requested - was an implied no that VSAC will not allow me to utilize my remaining reduced payment forbearance months left on my account. At this point, I believe that -, acting on behalf of VSAC, is purposefully making things difficult for me because I have questioned his contradictory statements over approvals of reduced payment forbearances and pointed out his inconsistencies and delays to responding to my questions. I believe this behavior is not only unprofessional, but unethical. I have reported - continued difficultly to his superiors - the President and Vice President of VSAC. To date, my emails to them have gone unanswered and I still have not received a reasonable explanation as to why I am being told - over a half a year in advance - that VSAC will not allow me to utilize reduced payment forbearances in the future even with a plan to make full monthly payments submitted.